Hi, need help with BSOD issues

[xMExHKSx]

Hi, my friend have BSOD issues for very long already. Here is the .dmp files.
New folder.rar

 

[xMExHKSx]

hi, is there anyone who can help me please?

 

[poor_poor]

hi, is there anyone who can help me please?

i noob don't know how to read dump file

can show the bluescreen code?

 

[xMExHKSx]

i noob don't know how to read dump file

can show the bluescreen code?

dont think so. he not tech savvy. then i remember dump files can check then ask him compile his dump to try luck here.

 

[croc1977]

dont think so. he not tech savvy. then i remember dump files can check then ask him compile his dump to try luck here.

when bsod happen use a cam phone take pic and upload...

i also don't know how to read dump

 

[commach]

Remove/uninstall the damn AVG antivirus, your friend caught the infamous Win7+AVG deadly combination (not all system suffered the same fate though).

BSOD should be much lesser after AVG uninstalled, run memtest to determine the health status of the memory module. Some dump point to memory corruption and random (wild pointer) process as the probably culprit to crashed the system.

 

[xMExHKSx]

hi, after he change to MSE, he still got bsod. i asked him to take picture. so maybe the next time he might be able to get a picture of that bsod. but i have his latest dump file 053113-16208-01.dmp.

 

[xMExHKSx]

hi. he did memtest no issues, reformatted. but still got bsod. apparently only when he play warframe then he get the bsod.

this is the bsod screen he took when he got the bsod. this is after his reformat.

edit: he also say when playing steam launched games he will get game crashes. so is it possible that this is the issue? http://www.tomshardware.com/news/STEAM-AMD-FX-Processors-BSOD-bios,15630.html

editedit: http://www.mediafire.com/download/cmhm30qz1kfhzup/060313-26426-01.dmp this is the latest dump file, if anyone needs it to check.

 

[xMExHKSx]

hi, need help please.

 

[PoloBoiBoi]

hi, need help please.

when you have a blue screen, start by googling what does the error no. mean

the google results for yr friend's problem seems to suggest hardware driver issues

try updating whatever hardware's driver you can find?

 

[xMExHKSx]

when you have a blue screen, start by googling what does the error no. mean

the google results for yr friend's problem seems to suggest hardware driver issues

try updating whatever hardware's driver you can find?

Including those bios, lan drivers all those?

 

[PoloBoiBoi]

Including those bios, lan drivers all those?

If u can find latest version of them .

 

[Gixxerfied]

6: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffffa0009356b90, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002f7fc5f, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003106100
fffffa0009356b90

CURRENT_IRQL: 2

FAULTING_IP:
nt!MiIdentifyPfn+23f
fffff800`02f7fc5f 4c8b7500 mov r14,qword ptr [rbp]

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xA

PROCESS_NAME: svchost.exe

TRAP_FRAME: fffff880095363a0 -- (.trap 0xfffff880095363a0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000001 rbx=0000000000000000 rcx=0a00000000000020
rdx=000000000002f80c rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002f7fc5f rsp=fffff88009536530 rbp=fffffa0009356b90
r8=00ff00000016c90d r9=0000000000000001 r10=0000000000000042
r11=0000058000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz ac po nc
nt!MiIdentifyPfn+0x23f:
fffff800`02f7fc5f 4c8b7500 mov r14,qword ptr [rbp] ss:0018:fffffa00`09356b90=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER: from fffff80002ece1a9 to fffff80002ecec00

STACK_TEXT:
fffff880`09536258 fffff800`02ece1a9 : 00000000`0000000a fffffa00`09356b90 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`09536260 fffff800`02ecce20 : 00000000`42506650 00000000`00000000 00000000`00000000 02000000`0016dff8 : nt!KiBugCheckDispatch+0x69
fffff880`095363a0 fffff800`02f7fc5f : 00000000`00000100 02000000`0017c20e 00000000`42506600 fffff800`031bb603 : nt!KiPageFault+0x260
fffff880`09536530 fffff800`02f8093b : 00000000`00000000 00000000`00000004 fffffa80`0a18c078 fffffa80`0a18b000 : nt!MiIdentifyPfn+0x23f
fffff880`095365d0 fffff800`032e2ee5 : fffffa80`0a18b000 fffff880`09536b60 fffff880`095366a8 00000000`00000000 : nt!MmQueryPfnList+0xbb
fffff880`09536610 fffff800`03226888 : 00000000`00000006 00000000`00000000 fffffa80`0a18b000 00000000`00000001 : nt!PfpPfnPrioRequest+0x115
fffff880`09536660 fffff800`031db6d3 : 00000000`00000000 00000000`00000000 00000000`64496d4d fffffa80`64496d01 : nt! ?? ::NNGAKEGL::`string'+0x42efd
fffff880`095366f0 fffff800`031dbf4d : 00000000`00fabac8 fffff800`02eda1b8 00000000`00fabb20 fffff880`09536b60 : nt!ExpQuerySystemInformation+0x1193
fffff880`09536aa0 fffff800`02ecde93 : 00000000`00000005 fffff880`09536b60 00000000`09bf6ac0 00000000`01540ac0 : nt!NtQuerySystemInformation+0x4d
fffff880`09536ae0 00000000`7768167a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`00fab9e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7768167a


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!MiIdentifyPfn+23f
fffff800`02f7fc5f 4c8b7500 mov r14,qword ptr [rbp]

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: nt!MiIdentifyPfn+23f

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP: 5147d9c6

IMAGE_NAME: memory_corruption

FAILURE_BUCKET_ID: X64_0xA_nt!MiIdentifyPfn+23f

BUCKET_ID: X64_0xA_nt!MiIdentifyPfn+23f

Followup: MachineOwner

 

[squeeish]

Looks to me like he's using a wrong/outdated driver for something.

Have him start up with minimal drivers, then slowly enable one by one until the problematic one is found.

Also try updating practically all the drivers in his computer... starting from those provided by his motherboard manufacturer.

 

[xMExHKSx]

Ok. I will try updating all his motherboard drivers to the latest then maybe try it again.