How come Gov never issue POFMA to Sterra?

[agent_719]

Prism sterra etc cannot buy one la

 

[TitanSmall]

They don't know how to repair since is order from other pple one what

 

[domokun1212]

tap water is perfectly fine to drink

 

[koster]

https://www.straitstimes.com/tech/c...leading-ads-on-tap-water-quality-in-singapore

Still got people buy? Smart can already don't be overly smart.

 

[popdod]

When the company using Facebook to place ads, and always can see the girl cleavage one, you confirm know this company is scheming

Tiagong ur wellness center also have women cleavage wor

 

[TopGun]

Why waste of energy?
Nothing is wasted.
Boil n let it rest or pour into thermal flask.
Unlike the useless purifier, need to switch on the electricity 24 by 7. Wasting electricity money only.

You said let it cool down to have normal drinking water. So why boil to begin with?

Standby power consumes way less than boiling water that you eventually let the heat dissipates.

The heat which dissipates = energy = electricity. Basic science.

 

[fandango]

Oh my

My parent house using the exact same model lol

Hopefully tonight your parents purifier tonight break down

 

[fandango]

Tiagong ur wellness center also have women cleavage wor

That one is a must!!! I selling service, not water purifier, not dehumidifier, not ceiling fan, not smart tv

 

[86technie]

Still got people will buy from these local companies, LOL.

Don't understand, siao one

Cuz FB always have their ad, psycho ppl to buy rebranded products.

 

[28cMostlyCloudy]

Hopefully tonight your parents purifier tonight break down

Choy!

I not staying with my parent lei wa lao

Later spoil liao they call blast my phone ask me how to fix how to fix how to fix

You know how hard it is to explain thing to old people a not.... Wa lao....

 

[shidenx]

Sterra uses China oem products to rebrand as their own.

What happened most likely is the original oem model line is no longer being produced so no parts to buy to repair

 

[fandango]

Choy!

I not staying with my parent lei wa lao

Later spoil liao they call blast my phone ask me how to fix how to fix how to fix

You know how hard it is to explain thing to old people a not.... Wa lao....

Confirm tonight spoil!

 

[waiken]

tis coy tio challenged by PUB for bacteria in tap water advert right ?

 

[Uramasa]

The customer was instead offered a S$500 discount to upgrade to a newer model.

Singapore water purifier company allegedly refused to repair machine bought 1.5 years ago​

A woman in Singapore recently took to Facebook to share her displeasure with Singapore-based water purifier company Sterra.

According to the OP, who goes by YL Tan on Facebook, she bought a Sterra S water purifier in Dec 2022 for S$1,699.

Source: Facebook

The machine apparently broke down recently — it was unable to dispense water and was emitting beeping sounds and flickering lights.

Source: Facebook

Ms Tan then contacted Sterra with the hope of getting the purifier repaired.

However, the company told her that the machine’s warranty period was over and that it was “unrepairable”.

Customer found it unacceptable that machine could not be repaired​

In screenshots shared by Ms Tan, a Sterra customer service officer said the parts needed to repair the machine were no longer available.

Source: Facebook

Instead, Ms Tan said she was offered an upgrade to a newer model — the Sterra 7 — and with a S$500 discount.

However, Ms Tan found this unacceptable, arguing that she had bought the machine just 1.5 years ago.

She also pointed out that she might find herself in a similar situation even if she “upgraded” to the newer machine.

In response, the Sterra officer claimed that the newer model is built to be “more durable in the long run”.

This could then save Ms Tan “potential repair costs and inconvenience”.

Ms Tan, however, remained unconvinced that the company ran out of spare parts for the Sterra S.

After all, her purifier was just over a year old.

The customer service officer later shared that a repair is out of the question as the product is no longer within the warranty period.

In her Facebook post, Ms Tan claimed that other home appliance brands would carry out repairs on their products even outside of the warranty period.

She shared that Sterra should have the required parts ready. This way, customers can opt for a repair instead of splashing on a new machine.

Water purifier company says it is offering discount to upgrade as parts deplete​

In response to queries from MS News, a Sterra spokesperson shared that the Sterra S was discontinued in Nov 2023.

If a customer experiences issues while the water purifier is under warranty, the company would proceed with one of three options:

• Repair
• One-for-one exchange for another Sterra S
• Free upgrade to the newer Sterra 7

As for customers whose Sterra S is no longer under warranty, the company said it has been “exhausting all available spare parts” to conduct repairs.

However, as the spare parts get depleted, Sterra has transitioned from repairing the discontinued model to offering a “sizable” S$500 discount on an upgrade to the Sterra 7.

The spokesperson said the company is confident that customers would enjoy more convenience and fewer problems by upgrading to the Sterra 7.

Source: Sterra

MS News has reached out to Ms Tan for comment.

Featured image adapted from Sterra and Facebook.

please avoid this brand,
they took OEM or no brand from china and market as their brand.

their quality is lousy

 

[waiken]

Sterra uses China oem products to rebrand as their own.

What happened most likely is the original oem model line is no longer being produced so no parts to buy to repair

probably aliexpress taobao still can find

 

[sciprof]

They don't know how to repair since is order from other pple one what

Cos likely they don't do repair. Only selling stuff. Spoil liao ask u upgrade and buy. Operating a repair center also cost money.

 

[Alphas]

Sterra is just OEM appliance with its brand.

 

[shidenx]

probably aliexpress taobao still can find

one to one the same with aliexpress and taobao if you still can find the model

 

[coern]

Already reached the 1.5 yrs lifespan?

Oh my

My parent house using the exact same model lol

 

[coyote]

Exactly.
Last time, many years back.
I know a brand call Diamond don't know what...
Came to my house, show me dirty water become drinkable water.
Forcing hardsellimg my mum to buy one.
It cost more than $2k that time. Siao!
Luckily my mum nvr buy...heng.
If not gana scam by them.

Agreed with you.

I think the $1,699 water dispenser is probably just one of her many expensive lifestyle appliances...

My smart app always sense some Sterra Moon or something near my home... so it's actually a water dispenser?