How come high end phone give you pink or green lines?

[yves]

Heng suay one .

 

[Vincentlow82]

It a feature not a flaw...

 

[idolcritic]

Boycott Korean stuff

 

[LexusIS]

But got to give credit to Samsung who recognise this is one of their common issues with lots of online complains

Our experience trying to fix it........

1. We down to the service center to check if can service, as we saw some online feedback that only needs to pay labor cost
2. Service center mention that our phone is no longer under the service list for this type of condition, ask us to call the hotline
3. Called the hotline and the officer assisted us and we took some photo (need to use another phone and not screen shot as screen shot cannot capture the lines) as proof of the pink line
4. Hotline got the approval and help us to arrange a servicing at our preferred service center (woodlands) and to do the phone inspection
5. Brought the phone down and they inspected to make sure there are no physical damage that could have caused the pink line, before taking it in. We paid for the labor cost think 50+
6. Took the phone back after 2 weeks

So do call the hotline or go down service center if you are facing the same issue.
Who knows you can get it rectified. If worst case, at least when you are there, you can also meet other people with the same green/pink/white lines and give yourself comfort....... not only me.

 

[quincyster]

Pay more money they must give you extra features a cheap China brand will not have.

 

[ninelives]

i am using google pixel, dropped many times, no such issue

 

[mirukuboi]

fruitphone slow down battery
Samsuck give you green lines

 

[Joseph12]

Not high end also will tio. My wife phone S20 have pink line, her boss and boss husband samsung phone also tio. Commonality is that its SAMSUNG and usually after upgrade OS.

So next time before upgrade OS, better pray. Or just don't upgrade OS and hope don't canna all the bugs or errors.

S series is considered higher end by Samsung

 

[leonaheidern]

I only Sian now the china phones software stop updating way too fast

very repairable and not say laggy also. a piece of hardware can last a good 6 years for normal usage replacing battery every two years and side buttons every 3-4 years

also no green lines on the screen even for my Poco F1 only screen a bit dim Nia. fingerprint still better than my Google pixel 8a


Read HWZ Forum Rules!

 

[Joseph12]

As per topic

Why keep buying Sammy phones after encountering green /pink lines?

But got to give credit to Samsung who recognise this is one of their common issues with lots of online complains

Our experience trying to fix it........

1. We down to the service center to check if can service, as we saw some online feedback that only needs to pay labor cost
2. Service center mention that our phone is no longer under the service list for this type of condition, ask us to call the hotline
3. Called the hotline and the officer assisted us and we took some photo (need to use another phone and not screen shot as screen shot cannot capture the lines) as proof of the pink line
4. Hotline got the approval and help us to arrange a servicing at our preferred service center (woodlands) and to do the phone inspection
5. Brought the phone down and they inspected to make sure there are no physical damage that could have caused the pink line, before taking it in. We paid for the labor cost think 50+
6. Took the phone back after 2 weeks

So do call the hotline or go down service center if you are facing the same issue.
Who knows you can get it rectified. If worst case, at least when you are there, you can also meet otherzib people with the same green/pink/white lines and give yourself comfort....... not only me.

Amazingly their stand is the line is due to hardware issue not software issue
So they aren't repairing it for free

Of course that doesn't answer why their stand in India for example is different

Anyway this also means the status quo will remain

 

[PenciL87]

But got to give credit to Samsung who recognise this is one of their common issues with lots of online complains

Our experience trying to fix it........

1. We down to the service center to check if can service, as we saw some online feedback that only needs to pay labor cost
2. Service center mention that our phone is no longer under the service list for this type of condition, ask us to call the hotline
3. Called the hotline and the officer assisted us and we took some photo (need to use another phone and not screen shot as screen shot cannot capture the lines) as proof of the pink line
4. Hotline got the approval and help us to arrange a servicing at our preferred service center (woodlands) and to do the phone inspection
5. Brought the phone down and they inspected to make sure there are no physical damage that could have caused the pink line, before taking it in. We paid for the labor cost think 50+
6. Took the phone back after 2 weeks

So do call the hotline or go down service center if you are facing the same issue.
Who knows you can get it rectified. If worst case, at least when you are there, you can also meet other people with the same green/pink/white lines and give yourself comfort....... not only me.

need to format your phone when they fix for u?

 

[JonWeak]

My Samsung S21 kena then I llst bought S23

 

[toastboxlover]

My Samsung S21 kena then I llst bought S23

S23 all good? I can't stand my current Sony phone.. total dogsht

 

[8-lane]

S23 all good? I can't stand my current Sony phone.. total dogsht

Oh in wat way dogsh1t?

 

[CatLuVer]

But got to give credit to Samsung who recognise this is one of their common issues with lots of online complains

Our experience trying to fix it........

1. We down to the service center to check if can service, as we saw some online feedback that only needs to pay labor cost
2. Service center mention that our phone is no longer under the service list for this type of condition, ask us to call the hotline
3. Called the hotline and the officer assisted us and we took some photo (need to use another phone and not screen shot as screen shot cannot capture the lines) as proof of the pink line
4. Hotline got the approval and help us to arrange a servicing at our preferred service center (woodlands) and to do the phone inspection
5. Brought the phone down and they inspected to make sure there are no physical damage that could have caused the pink line, before taking it in. We paid for the labor cost think 50+
6. Took the phone back after 2 weeks

So do call the hotline or go down service center if you are facing the same issue.
Who knows you can get it rectified. If worst case, at least when you are there, you can also meet other people with the same green/pink/white lines and give yourself comfort....... not only me.

My samsung S21 ultra got green lines. I went 2 times, they took my phone and said its out of warranty and told me that i need to pay $400+ for screen replacement

 

[toastboxlover]

Oh in wat way dogsh1t?

Unlock phone with fingerprint turn the phone unresponsive for like 5s or more. Known issue but no fix from Sony, ever. This is very critical when I need to access NFC.

Also I just don't like the default google apps on this phone. Prefer Sammy ones

 

[twodragon]

sam-sh1t phone..... use other androids no issue

 

[Joseph12]

S23 all good? I can't stand my current Sony phone.. total dogsht

Great
Will give you free colour like green, pink , blue, white etc

 

[8-lane]

Unlock phone with fingerprint turn the phone unresponsive for like 5s or more. Known issue but no fix from Sony, ever. This is very critical when I need to access NFC.

Also I just don't like the default google apps on this phone. Prefer Sammy ones

Ic is it ur first time using an Xperia phone?

 

[Joseph12]

need to format your phone when they fix for u?

Yes factory reset