How to manage internet down time when switch over ISP

[HoGnix]

As title, want switch fibre bb from Green to Orange. but after contact the hot line, realise I need to terminate first, then old isp can release fibre port to allow new isp to use, and it will take some time.
how you manage the internet down time?

 

[wat8rsp0ut]

As title, want switch fibre bb from Green to Orange. but after contact the hot line, realise I need to terminate first, then old isp can release fibre port to allow new isp to use, and it will take some time.
how you manage the internet down time?

the fibre point should have 2 ports, one currently used by ur green. The other telco can simply come install in the unused one. Dont have to terminate first before installing new one.

 

[Ah-Pin-Kor]

Did you have a different ISP prior to using SH?
That ISP didn't release your fibre port?

 

[HoGnix]

For info,SH is the first and only fibre isp.So, it is safe to say I can get Orange bb online before terminate Green.
Thanks.

 

[Ah-Pin-Kor]

In that case, your scenario is quite similar to mine.
I also moved from green to orange back in Feb.
Don't terminate your SH yet.
Signup for M1 first. Once you get the M1 ONT installed and confirmed internet is working, then you can bring your SH ONT to one of the service centres to terminate it (have to bring along power adapter, the yellow fibre cable, and the LAN cable that comes with the ONT). Cannot call to terminate, have to terminate by returning to the service centre.

If you are porting over your digital voice to M1, then don't terminate SH first. Wait for 5 working days after M1 ONT installed until your current number works on the M1 ONT, then you can terminate SH.

 

[HoGnix]

Got clear picture, thanks a lot.

In that case, your scenario is quite similar to mine.
I also moved from green to orange back in Feb.
Don't terminate your SH yet.
Signup for M1 first. Once you get the M1 ONT installed and confirmed internet is working, then you can bring your SH ONT to one of the service centres to terminate it (have to bring along power adapter, the yellow fibre cable, and the LAN cable that comes with the ONT). Cannot call to terminate, have to terminate by returning to the service centre.

If you are porting over your digital voice to M1, then don't terminate SH first. Wait for 5 working days after M1 ONT installed until your current number works on the M1 ONT, then you can terminate SH.

 

[ZrE0_Cha0s]

So nowadays how does fiber handover works for both ISP?