After looking thru the lowest reviews on their Google business profile listing, I will avoid them. If buying good leather sofa, always go for full grain aniline leather (with certification) and warranty on wooden frame structure, request them to turn over the sofa and inspect the bottom structure (must be spring and belt), ask about the foam used, skip half-leather sofa because of diff rate of discolouring of leather & PVC. I narrowed down 2 stores: CODA and Casa Concetto.
LOL. Just went to take a look at the review. Seems like it is just a handful of unhappy customer. Plus they don't really know what they are paying for. The one with discolored leather sofa, one look also can tell it is never treat/protect the leather regularly and then something spilled on it.
The amount of people who are happy with Hwa Tat Lee sofas greatly outweighs.
Use some common sense and think, how can a Full Grain Leather sofa be $2-3k?
Base on your post I can tell that you know a little about leather sofa.
Ya, Full Grain Leather got cert one. They will even give you the very same leather that was used to make the sofa as a souvenir for you to recolour the sofa when it gets old.
I am sure that in order to make those cheaper leather sofa they did what the HTL leather uncle told us to avoid,
split leathers, bicast, and bonded leathers.
But hor, 2-3k for split leathers 3 seater is still consider reasonable price. It may very well be the third cuts of a hide but it is still real quality leather. Split leather are regularly used for the trims and back of a sofa to save cost.
Bicast or Bond leather on the other hand are still consider GENUINE leather! Some black hearted sales man will even lie that it is real leather when it is really 50% plastic. They are the cheapest in the market, those $1k++ leather sofa all use this group of leather.
Chance are those people bought a Bicast or Bond leather sofa thinking that it is a Top Grain leather sofa.
By my estimation, a Real Full Grain Leather L-shape sofa should cost around $20k at retail price now?
A Top Grain Leather L-shape sofa should be around $15k now?
I used VPN to google in the UK, USA and Germany to study abit the Full Grain Leather sofa prices there.
When I was at HTL in 2004 the cheapest of the Full Grain Leather sofa they had in the showroom starts from $3k. It was a very small couple sofa. Taking in inflation, the price should be above $4k now.
You know during that 2005 HTL CNY warehouse sales, the average price were around $6k for a L-shape sofa, which I think was at 50% discount.
Home2life seems to be their budget sofa outlet. I am sure all those people who complained are not smart about leather sofa. $3-4k for a high quality leather sofa from a budget outlet is impossible. I guess to earn money they are doing some not so good things, letting sales people hard sell to ignorant people.
I am not trying to defend HTL. Just that people need to know what they are paying for.
Different product have different mark up to sustain the business, I am not gonna reveal the profit margin here, but just so you know it's a very profitable business.
Gone are the days where they sell their top sofa at huge discount, their SG warehouse at Jurong is no more.
So no CNY sales for us.
TLDR version: Those people leaving review on Google are angry that they were conned by sales talk. You play for what you get. Always go for quality.
