I feel lost! Career advise needs

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fool1988

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I just graduated from Degree of information system engineering and i got 2+ years working experience in IT Support in IBM & SingTel and i confidence i am good on hardware and software support. But now i feel like IT support field got no good career path and i wish to change field to IT management or IT security field. But those company that offer IT security position when i send them my resume they will call me back and offer me the other IT support role!

My problem is : How to enter IT security / IT management fields? Any certificate will enlarge the chance to enter to that field. Isn't wise to stay with IT support field? Some people suggest me to change field to sales or others but i really love IT since child and it was my passion!

Thanks.
 
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I just graduated from Degree of information system engineering and i got 2+ years working experience in IT Support in IBM & SingTel and i confidence i am good on hardware and software support. But now i feel like IT support field got no good career path and i wish to change field to IT management or IT security field. But those company that offer IT security position when i send them my resume they will call me back and offer me the other IT support role!

My problem is : How to enter IT security / IT management fields? Any certificate will enlarge the chance to enter to that field. Isn't wise to stay with IT support field? Some people suggest me to change field to sales or others but i really love IT since child and it was my passion!

Thanks.

Sounds like you only have experience in desktop support? Any experience on servers and network?

There are some role like security analyst that is open to fresh grad, maybe you can start off with those that move to other roles when you are more experience.
 

seesiang

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IS can do a lot of things. You can go to programmers, R&D, gaming or any thing related to programming.

You can also go into business analyst doing data mining.

Or you can head into engineering field.

Every job will shine and has their prospect.

I started off with IT Support, thinking that it would be a dead end. It is not, you can go to Senior such as Lead, Manager, Director etc.

Security fields are in demand for headcounts. Start off with some interests and passions, you will be there some day.
 

alvinaloy

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IT management you can't run away from having good old fashion technical experience. You can't seriously expect to be managing IT after only 2 years of experience.
 

voiceoflove

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2 yrs desktop experience wont bring u far...U need exp in cloud vmware, vsphere, hyperv, thinclient, esxi etc etc etc
 

fool1988

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Sounds like you only have experience in desktop support? Any experience on servers and network?

There are some role like security analyst that is open to fresh grad, maybe you can start off with those that move to other roles when you are more experience.

Yes, i used to touch the server and network but i think it's not deep enough to declare myself as server or network administrator.
 

fool1988

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IS can do a lot of things. You can go to programmers, R&D, gaming or any thing related to programming.

You can also go into business analyst doing data mining.

Or you can head into engineering field.

Every job will shine and has their prospect.

I started off with IT Support, thinking that it would be a dead end. It is not, you can go to Senior such as Lead, Manager, Director etc.

Security fields are in demand for headcounts. Start off with some interests and passions, you will be there some day.

I not really good in programming and i more interesting to be something like research, analyst, design the infrastructure and i like challenging stuff that can made me feel achievement after i involved.
 

fool1988

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2 yrs desktop experience wont bring u far...U need exp in cloud vmware, vsphere, hyperv, thinclient, esxi etc etc etc


Yes, i understand this so i dilemma in what fields i should go so that i can studies related certificate to enrich and sharpen my knowledge and skills.
 

voiceoflove

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Yes, i understand this so i dilemma in what fields i should go so that i can studies related certificate to enrich and sharpen my knowledge and skills.

well I also started as desktop support and i dun see anything wrong. i rem the first time i touch sever i screw it up also...

best is to learn how those server work and why need them.

example..setup domain controller, active directory, file server(with raid) from scratch..maintaining a already running server/network also cant learn much.
 

davidktw

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Yes, i understand this so i dilemma in what fields i should go so that i can studies related certificate to enrich and sharpen my knowledge and skills.

Good that you asked. My recommendation for you is go join a software development house. Not a web design house. Join one that are in the realm of System Integrator. Don't join large MNC, start with SME instead. It will be good if the company has survived for a couple of years like between 4-6 years. They would have iron out most of the startup difficulties and a more stable roadmap and direction of the company.

Generally first into the company, don't expect yourself to be anything more than a development labour. Learn the rope of how software are designed. Learn the design patterns and enterprise execution like how to itemise your tasks, how to split up big set of works into chewable pieces. Learn how your superiors deal with customers, how they negotiate and how they play around the rules. There are a lot to learn in a SME. Times are hard, but I assure you learn more than you can possibility in an MNC. Why ? Too much red tapes in MNC, too much departments to deal with and too much danger zones. End up you learn how to play in the playground, but nothing too important about the technical stuffs.

Throughout my decade with an SME SI, I walk in and out of data centre like a piece of cake. I co-ordinate with vendors on how to place servers, I stand and work whole days standing in front of the servers installing software and doing test. I would say my greatest feat in the data centre is installed 7 servers of Redhat clustering single handled in a week. Testing up and down until it works without Redhat Network Support on any of the OS. Wink Wink...

Now all these skills don't come to me naturally, need to learn on the job too. I think my first few months of my work, I basically screw up a database, spend one full night having cold sweat running down, must fixed it. And to just let you know, it's an ongoing email database. So you can imagine how quickly I need to fix my code and work on a production system. Just tell yourself what could be the worst ? Lose a job ? that's all isn't it ? No big deal.

Set yourself in the mode of failure is no big deal and success is your win, I'm sure you will be able to get somewhere nice and comfy.

Without true understanding of the software stack, your knowledge about systems will be very limited. No matter you are talking about database, network, operating system, infrastructure, storage, you need to know how all these stuffs interact with each other. Studying just one part of them wouldn't give you the complete picture. Software development that works with all these different elements is the heart of the whole eco-system.

But you wouldn't get to touch the bare of these technologies if you are in an MNC. I'm sorry for folks that started out in MNC, too little hands on and too much offload into different departments. End up you are stuck in a corner that you are most familiar with, as you progress up the chain, you end up with little knowledge outside your realm but you are assumed to know the big picture to command. Commanding a ship without knowing the engine room is not knowing the capabilities of your ship, so how can you be a good captain.

Today cloud computing makes a lot of low level stuffs missing, and I must admit the Enterprises love it, so do I. However I totally see the part where it is going to get very difficult for some of the new blood because the opportunity to stand in front of the data centre might be soon out of your reach, yet the industry need people that can understand the full stacks. It will really be up to the management to realise that and find ways to innovate the training around it. So far I don't have good solution to this problem too, still hanging at the back of my head.

So I hope what I have shared make sense to you and will help in your career roadmap.
 
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fool1988

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Good that you asked. My recommendation for you is go join a software development house. Not a web design house. Join one that are in the realm of System Integrator. Don't join large MNC, start with SME instead. It will be good if the company has survived for a couple of years like between 4-6 years. They would have iron out most of the startup difficulties and a more stable roadmap and direction of the company.

Generally first into the company, don't expect yourself to be anything more than a development labour. Learn the rope of how software are designed. Learn the design patterns and enterprise execution like how to itemise your tasks, how to split up big set of works into chewable pieces. Learn how your superiors deal with customers, how they negotiate and how they play around the rules. There are a lot to learn in a SME. Times are hard, but I assure you learn more than you can possibility in an MNC. Why ? Too much red tapes in MNC, too much departments to deal with and too much danger zones. End up you learn how to play in the playground, but nothing too important about the technical stuffs.

Throughout my decade with an SME SI, I walk in and out of data centre like a piece of cake. I co-ordinate with vendors on how to place servers, I stand and work whole days standing in front of the servers installing software and doing test. I would say my greatest feat in the data centre is installed 7 servers of Redhat clustering single handled in a week. Testing up and down until it works without Redhat Network Support on any of the OS. Wink Wink...

Now all these skills don't come to me naturally, need to learn on the job too. I think my first few months of my work, I basically screw up a database, spend one full night having cold sweat running down, must fixed it. And to just let you know, it's an ongoing email database. So you can imagine how quickly I need to fix my code and work on a production system. Just tell yourself what could be the worst ? Lose a job ? that's all isn't it ? No big deal.

Set yourself in the mode of failure is no big deal and success is your win, I'm sure you will be able to get somewhere nice and comfy.

Without true understanding of the software stack, your knowledge about systems will be very limited. No matter you are talking about database, network, operating system, infrastructure, storage, you need to know how all these stuffs interact with each other. Studying just one part of them wouldn't give you the complete picture. Software development that works with all these different elements is the heart of the whole eco-system.

But you wouldn't get to touch the bare of these technologies if you are in an MNC. I'm sorry for folks that started out in MNC, too little hands on and too much offload into different departments. End up you are stuck in a corner that you are most familiar with, as you progress up the chain, you end up with little knowledge outside your realm but you are assumed to know the big picture to command. Commanding a ship without knowing the engine room is not knowing the capabilities of your ship, so how can you be a good captain.

Today cloud computing makes a lot of low level stuffs missing, and I must admit the Enterprises love it, so do I. However I totally see the part where it is going to get very difficult for some of the new blood because the opportunity to stand in front of the data centre might be soon out of your reach, yet the industry need people that can understand the full stacks. It will really be up to the management to realise that and find ways to innovate the training around it. So far I don't have good solution to this problem too, still hanging at the back of my head.

So I hope what I have shared make sense to you and will help in your career roadmap.

Hi, really appreciate your comments and it does help me lots. Yes, i agree with starting jobs in MNC lack of chance to learn more other stuff and yes those danger zone was covered by lot of team and people so yes, basically what i feel was playing in my own little playground and apearantly i was already get bored to it. I would love to join small SME but the problem is, i find jobs in job street and jobdbs almost all is either MNC or contractor. I don't wish to work as contractor roles as i more prefer as permanent worker. Because i feel like if i as contractor, i put all my effort and passion into this jobs and one day, company need to cut headcount and i might probably bye-bye with all my effort, time that i paid on current roles. It will be a sad thing to me.

I always try to learn other stuff which i don't know and it was my passion but due to lack of chance for really involve into design, build and maintenance a new server of system, i don't know how to get a chance to really learn it from draft. what i can do was youtube, google or read other people sharing. :(
 

fool1988

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well I also started as desktop support and i dun see anything wrong. i rem the first time i touch sever i screw it up also...

best is to learn how those server work and why need them.

example..setup domain controller, active directory, file server(with raid) from scratch..maintaining a already running server/network also cant learn much.

Yes, agree, maintaining a already running server/network with limited roles access was just like playing in the playground that already designed by parent for safety play. It was suxxxx
 

davidktw

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Hi, really appreciate your comments and it does help me lots. Yes, i agree with starting jobs in MNC lack of chance to learn more other stuff and yes those danger zone was covered by lot of team and people so yes, basically what i feel was playing in my own little playground and apearantly i was already get bored to it. I would love to join small SME but the problem is, i find jobs in job street and jobdbs almost all is either MNC or contractor. I don't wish to work as contractor roles as i more prefer as permanent worker. Because i feel like if i as contractor, i put all my effort and passion into this jobs and one day, company need to cut headcount and i might probably bye-bye with all my effort, time that i paid on current roles. It will be a sad thing to me.

I always try to learn other stuff which i don't know and it was my passion but due to lack of chance for really involve into design, build and maintenance a new server of system, i don't know how to get a chance to really learn it from draft. what i can do was youtube, google or read other people sharing. :(

I will recommend you a company to join. Whether you can get in or not, up to you. Will PM you on that. If you are willing to work hard and be a learner.

I totally understand your need for a perm job, I do agree it is more rewarding on long term.

Feel free to contact me if you feel okay for it. Over the air, I can give you some tips on how you ought to look out for things around you. Hopefully you will grow to be of good use to the IT industry :)
 

MoeMoeSama

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I will recommend you a company to join. Whether you can get in or not, up to you. Will PM you on that. If you are willing to work hard and be a learner.

I totally understand your need for a perm job, I do agree it is more rewarding on long term.

Feel free to contact me if you feel okay for it. Over the air, I can give you some tips on how you ought to look out for things around you. Hopefully you will grow to be of good use to the IT industry :)

So nice of you :o
 

davidktw

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How would you know a person is worthy on a forum :s8:

Conversations and dialogues. Private messages too. It's opening a door anyway, there is no harm just informing the party where to look for something

After all, the success goes to him/her and the benefits goes to the company. A recommendation doesn't means the company must accept him/her.

Even face to face conversation can be deceiving if I want to be skeptical.

Isn't it ? :)
 

MoeMoeSama

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Conversations and dialogues. Private messages too. It's opening a door anyway, there is no harm just informing the party where to look for something

After all, the success goes to him/her and the benefits goes to the company. A recommendation doesn't means the company must accept him/her.

Even face to face conversation can be deceiving if I want to be skeptical.

Isn't it ? :)

Glad to see you are being positive. Yea some people deserve a chance and some hint. I got my fair share of hints.
 
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