iCloud backup (delete)

[bencheongcm]

Try search on the forum but did not came across any thread on this issue. Anyone here know how do you delete this iPhone back up.

Traded in my 5S for a 6S. Restored from iTunes back up but also had a copy of the backup in iCloud.

Now I want to switch over to iCloud backup but not enough space so I want to delete old backup but I can see the "option" on the phone as there was no "Last Backup" for my 6s and I have no option to delete on 5S because its traded in.

Can't delete it on the web as well.

Any ideas ?

 

[bencheongcm]

Best part

http://help.apple.com/icloud/#/mmab848634c8

Apple reserve the right to delete my back up after 6 months. So now I have to wait till 6 months later to back up ?

 

[szeli]

not sure on Windows. but u tried clicking on e "storage" button? actually u can delete directly from e phone. never tried that?

 

[bencheongcm]

not sure on Windows. but u tried clicking on e "storage" button? actually u can delete directly from e phone. never tried that?

Storage is empty when I clicked and on the new phone itself its not there for me to delete.

I dig deeper into the apple discussion forums and notice that other users are having this issue. The one step that I and "they" miss is delete backup from iCloud before resetting the on the older device.

The again if I delete the back up how am I going to restore ?

 

[szeli]

actually I have e same issue as u. i can't find e backup to delete from my Mac or e phone. I logged a case last week with apple support n am waiting for their reply.

 

[buymyphone]

https://support.apple.com/en-sg/HT204247

https://support.apple.com/kb/PH12792?locale=en_US

Check this 2 link out and see if it helps.

 

[bencheongcm]

https://support.apple.com/en-sg/HT204247

https://support.apple.com/kb/PH12792?locale=en_US

Check this 2 link out and see if it helps.

Tried before starting the thread. Does not have the option there to select

 

[szeli]

https://support.apple.com/en-sg/HT204247

https://support.apple.com/kb/PH12792?locale=en_US

Check this 2 link out and see if it helps.

thanks but problem is storage is taken up but no backups r listed. nothing to select for deletion it should be a backend issue. as OP has shared that more ppl have this issue, prob have to wait for apple to deploy e fix to their servers.

 

[bencheongcm]

Tried before starting the thread. Does not have the option there to select

To expend out on what I am trying to say. Does not even appear to have the backup there for me to delete regardless of platform. IOS, OSX or Windows as I have tired on all these platform.

But you can clearing see the storage is taken up by backup of the iPhone

 

[bencheongcm]

thanks but problem is storage is taken up but no backups r listed. nothing to select for deletion it should be a backend issue. as OP has shared that more ppl have this issue, prob have to wait for apple to deploy e fix to their servers.

I suspect they cache some of the backup chunks data and too many people chocking on the bandwidth so they refresh time might be cancelled in between the refresh

 

[bencheongcm]

thanks but problem is storage is taken up but no backups r listed. nothing to select for deletion it should be a backend issue. as OP has shared that more ppl have this issue, prob have to wait for apple to deploy e fix to their servers.

Spot on ! You guess you and I are having the same issue

 

[szeli]

Spot on ! You guess you and I are having the same issue

i will update here once i hear back from apple support.

 

[bencheongcm]

i will update here once i hear back from apple support.

any response from Apple so far ?

 

[szeli]

any response from Apple so far ?

been back n forth for a few weeks liao. they also collected logs from my device. still waiting for a definitive solution

 

[bencheongcm]

been back n forth for a few weeks liao. they also collected logs from my device. still waiting for a definitive solution

actually the easiest way to solve it, just delete the cache up there and get it over and done with !

But they just want to make sure it's "you" who is the owner

 

[szeli]

actually the easiest way to solve it, just delete the cache up there and get it over and done with !

But they just want to make sure it's "you" who is the owner

that's what I told them also but they keep saying they want to investigate

 

[szeli]

just received an email from them saying there r more ppl with this issue n they haven't figured out a fix yet. they also can't delete e backups from e server side as it's not that straightforward. guess gotta wait some more...

 

[szeli]

a few days ago I suddenly realized e space taken up for e "phantom" backups have been returned. not sure what they did. I sent Apple support an email now waiting for reply...