iMessage & FaceTime problem in iOS8 (Singtel)

S

sigurros

Senior Member
Joined
May 19, 2008
Messages
501
Reaction score
0
xDarkJo said:
just asked for free sim replacement? the cso asked me to do alot of stuff which i have done yesterday already. still put me on hold countless of times. bth.
Click to expand...

This is the second phone call to singtel CSO yesterday.

First call also a lot of mumbo jumbo regarding resetting network settings, wait for 24 hrs and all. But all did not work and was asked to contact Apple Support.

Then placed a second call today and told them all the above did not work and ask for sim replacement and the CSO said replacement for free.
 
G

GGGGGG

Supremacy Member
Joined
Aug 20, 2010
Messages
5,158
Reaction score
18
sigurros said:
This is the second phone call to singtel CSO yesterday.

First call also a lot of mumbo jumbo regarding resetting network settings, wait for 24 hrs and all. But all did not work and was asked to contact Apple Support.

Then placed a second call today and told them all the above did not work and ask for sim replacement and the CSO said replacement for free.
Click to expand...

I walked in to SingTel for replacement, for free. And unfortuantely it doesn't work as well, as my handset was purchased from Apple I'm still warrant for a change so Apple told me to monitor for 24 hours for iMessage activation, else they will assist for necessary action again.
 
S

sigurros

Senior Member
Joined
May 19, 2008
Messages
501
Reaction score
0
GGGGGG said:
I walked in to SingTel for replacement, for free. And unfortuantely it doesn't work as well, as my handset was purchased from Apple I'm still warrant for a change so Apple told me to monitor for 24 hours for iMessage activation, else they will assist for necessary action again.
Click to expand...

do not think it matter whether is singtel set or apple store set right?
 
xDarkJo

xDarkJo

Supremacy Member
Joined
Apr 22, 2009
Messages
5,446
Reaction score
0
sigurros said:
This is the second phone call to singtel CSO yesterday.

First call also a lot of mumbo jumbo regarding resetting network settings, wait for 24 hrs and all. But all did not work and was asked to contact Apple Support.

Then placed a second call today and told them all the above did not work and ask for sim replacement and the CSO said replacement for free.
Click to expand...

the cso transferred me to apple hotline and the person asked me to monitor for another 24 hours. :slant::slant::slant:
 
R

rogerkhoo

Junior Member
Joined
Feb 9, 2012
Messages
8
Reaction score
0
Fced same problem. Tried out Settings, General, Reset All Settings. After reboot, iMessage came bk on again. Worth a try but rem to back up first.
 
G

GGGGGG

Supremacy Member
Joined
Aug 20, 2010
Messages
5,158
Reaction score
18
Called Apple and escalated to their manager, the manager told me today is her 6th phone call with regards to iMessage and linked to SingTel. So she called ST for me, and transfer me over and the CSO herself indicated that she herself is also having issues with the iMessage and will update me. Meanwhile I will continue to try all solutions to get iMessage back working.
 
E

epiworks

Junior Member
Joined
Oct 26, 2012
Messages
16
Reaction score
0
i have imessage problem as well with singtel. i use 6+ ios 8.
my wife phone works fine using singtel and ip6+ both imessage and facetime.

looks like only my number that has problem.
i switch back to my old ip5 ios 8. still not working.
tried all the step still doesnt work.i guess i should try sim card replacement?
 
P

polyho

Member
Joined
Jan 11, 2010
Messages
122
Reaction score
0
I called Apple helpdesk. They troubleshoot like 30 min and still cannot resolve. They ask me to reset as new phone a final resort. I refuse.

I read from this forum. Went don't to Singtel to have SIM card changed. I can use iMessage and Facetime now.

I think it is the SIM card issue. My SIM card was issued during my iphone 5 days. Hope this sharing helps.
 
K

karlson

Junior Member
Joined
Aug 27, 2009
Messages
17
Reaction score
0
Hi

Off topic

Did anybody face the issue of message missing after somebody send u message? Sometime it'll show 2-3message only. Sometime 1. I didnt delete my messageas alot are important. But after resetting its back but problem will arise again 1-2 days later.
 
EldonChew

EldonChew

Senior Member
Joined
May 6, 2011
Messages
1,789
Reaction score
0
karlson said:
Hi

Off topic

Did anybody face the issue of message missing after somebody send u message? Sometime it'll show 2-3message only. Sometime 1. I didnt delete my messageas alot are important. But after resetting its back but problem will arise again 1-2 days later.
Click to expand...

Hmmm strange.. is it your older messages disappear everyday?
 
K

karlson

Junior Member
Joined
Aug 27, 2009
Messages
17
Reaction score
0
EldonChew said:
Hmmm strange.. is it your older messages disappear everyday?
Click to expand...

sometime afew days once. Today encounter twice alreadi. But message is not deleted or what. After resetting it'll show. But have to set things again thats abit frustrating.

I never see anyone having this prob as nobody highlight this.

Message in settings keep messages is set to forever.

Forget to mention mine is ip6+
 
Last edited:
G

GGGGGG

Supremacy Member
Joined
Aug 20, 2010
Messages
5,158
Reaction score
18
polyho said:
I called Apple helpdesk. They troubleshoot like 30 min and still cannot resolve. They ask me to reset as new phone a final resort. I refuse.

I read from this forum. Went don't to Singtel to have SIM card changed. I can use iMessage and Facetime now.

I think it is the SIM card issue. My SIM card was issued during my iphone 5 days. Hope this sharing helps.
Click to expand...

I changed my SIM once, but it stilll doesn't work. Not sure if I should change again.
 
C

Cancer_Lim

Member
Joined
Sep 27, 2007
Messages
304
Reaction score
0
hi, polyho

mine is a new nano sim card also having the same issue....
replacement is free ?

Also like to check what is your singtel carrier version ?

Thx for the help
 
L

lufu

Master Member
Joined
Jan 1, 2000
Messages
4,594
Reaction score
33
On Singtel iPhone 6. My iMessage was broken too. Was working fine on M1 previously. Definitely Carrier related.

Problem fixed after getting a replacement SIM card from hello shop
 
Last edited:
T

twl2501

Senior Member
Joined
Sep 29, 2003
Messages
1,083
Reaction score
0
Hi all,

My father in law's iphone 6+ also having this issue since Saturday.
Carrier setting is 17.1.
Already tried many steps after googling around, except maybe last step is to reset all settings and restore again. And if all else fails, maybe to suggest to him to head down to Singtel to change SIM card?
 
mm

mm

Master Member
Joined
Oct 8, 2000
Messages
4,674
Reaction score
0
Had the same problem activating iMessage and FaceTime . Tried everything,, reset network less doing a clean install.
Just changed my SIM card and now everything works!
 
C

Cancer_Lim

Member
Joined
Sep 27, 2007
Messages
304
Reaction score
0
mm said:
Had the same problem activating iMessage and FaceTime . Tried everything,, reset network less doing a clean install.
Just changed my SIM card and now everything works!
Click to expand...

Hi just check by changing the SIM card will activate immediately?
 
You must log in or register to reply here.
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ Forums. Forum members and moderators are responsible for their own posts. Please refer to our Community Guidelines and Standards and Terms and Conditions for more information.
Top