no hara-kiri, every such major issue deduct their pay. they dont want take responsibility always arrow this down to front line over worked under paid low level staff. the whole management should be fired and replaced. how many of them actually do take mrt everyday in the first place to understand wat we are going through? squeeze like sardine, aircon not working, train delays and then major outages every few months.
this is not one two time. its systematic issue, if the management dont come up with solution than they dont deserve to be there. enjoy high pay how come dont have responsibility and liability when things go wrong.
