InstaReM's AMAZE MasterCard

[zeroX26]

Agoda lately not as competitive anymore, i was charged 5-8% more on exchange rate and still got charged DCC for the transaction. Wont be using them again in the future, many better options

Agoda you used the paylater feature is it? That one got layers of hidden fees one. Just pay upfront for those with free cancellation. The refund process if you need to cancel is very easy n fast one.

 

[BRYSG7]

Agoda you used the paylater feature is it? That one got layers of hidden fees one. Just pay upfront for those with free cancellation. The refund process if you need to cancel is very easy n fast one.

yup, got fooled. what i don't understand is the actual rate when i booked was higher than the time payment was made, but it ended up with me being charged more. i complained but they're ignorant on my point of argument. decided to just pay and probably use other providers in the future. what you said is right, too many hidden layers and they're not transparent enough

 

[devion]

wanted to see if able to get bonus for the Hello promotion. https://www.instarem.com/blog/terms-and-conditions/instarems-hello-promo/
Can I do money xfer from SGD to MYR to another Amaze SG account person in Singapore? Or this person needs to have an Amaze account in Malaysia?
The promo stated new users for Amaze, wonder how they regard as new users? Like sign up after which cut off date?

 

[demoforce1]

no harm to pay with Amaze in case there is cross border fee for local spend but processed overseas

is there any possibility for contactless transaction charge with cross border fee?

 

[BRYSG7]

is there any possibility for contactless transaction charge with cross border fee?

quite unlikely

 

[ekardo]

darn...hotel cancellation on Agoda cost me a S$6 loss...
booked hotel at 1600rmb, but cancelled;
charge S$304, but payment reversed at only S$298
shouldnt it be a $ for $ reversal ?

 

[twosix]

darn...hotel cancellation on Agoda cost me a S$6 loss...
booked hotel at 1600rmb, but cancelled;
charge S$304, but payment reversed at only S$298
shouldnt it be a $ for $ reversal ?

Goes by the exchange rates at the point of transaction. Both have different rates.

 

[oceanicmanta]

darn...hotel cancellation on Agoda cost me a S$6 loss...
booked hotel at 1600rmb, but cancelled;
charge S$304, but payment reversed at only S$298
shouldnt it be a $ for $ reversal ?

u can appeal to the CC Bank, request them to refund the difference ... tell them u r gonna book again using same card, cite goodwill

 

[ekardo]

Goes by the exchange rates at the point of transaction. Both have different rates.

Crap. Maybe I will submit a ticket to Citibank but this should be more of a instarem problem though.

Shouldnt instarem void earlier transaction?

 

[edwinksl]

u can appeal to the CC Bank, request them to refund the difference ... tell them u r gonna book again using same card, cite goodwill

I had a similar issue with my HSBC card but with no Amaze card involved when I got a refund of an overseas transaction. After chatting with customer service, HSBC waived and refunded the bank markup part (2.25%) of the FCY transaction fee but couldn't waive the payment network part (1% for Visa).

 

[twosix]

Crap. Maybe I will submit a ticket to Citibank but this should be more of a instarem problem though.

Shouldnt instarem void earlier transaction?

Charged already cannot void. They can only refund but at the current fcy rates

 

[ekardo]

Charged already cannot void. They can only refund but at the current fcy rates

That really sucks.
Cannot be $6 diff if they use the same rate.
Guess they are using diff rate even in the same day:
Sgd -> cny
cny -> sgd

 

[BRYSG7]

Crap. Maybe I will submit a ticket to Citibank but this should be more of a instarem problem though.

Shouldnt instarem void earlier transaction?

they won't void, hence that's something you have to consider for Instarem. you'll be charged the spread twice

 

[ekardo]

Ya. Quite screwed. Now I am thinking twice about using both agoda and also using amaze for booking where there are high chances of cancellation. They spread us too wide, only within a few days and $6 diff. (About S$300 transaction)


Reply from Instarem:

———
We do understand that this is a matter of concern for you and regret any inconvenience caused to you.


Please be advised that refund transaction are subject to foreign exchange rates and the process is automated.


We hope this information is helpful and do let us know if you have any queries or concerns.

 

[ekardo]

guess for my case, it's Instarem at fault and I cant fault Agoda.

 

[fr33d0m]

If the exchange rate is to your advantage, will you promptly return money to Instarem?

 

[ekardo]

If the exchange rate is to your advantage, will you promptly return money to Instarem?

Don't think it will be advantage to consumer. The exchange rate in both directions is diff.

 

[fr33d0m]

Don't think it will be advantage to consumer. The exchange rate in both directions is diff.

exchange fluctuates, especially with a longer period.

I have a number of transactions with refund exchange rate to my benefit.

 

[twosix]

exchange fluctuates, especially with a longer period.

I have a number of transactions with refund exchange rate to my benefit.

Haha.. quick go give back the difference to the bank.

 

[fr33d0m]

Haha.. quick go give back the difference to the bank.

I don't complain. Why would I give back?

I play the rules they set.