Insurance claim on flight delay

[Cartoon0512]

Hi all, our flight was delay coming to 18 hours (abt 25 mins lesser) . Had buy NTUC income and they indicate is per 6 hour block meaning they will only pay us 2 hour block (12 hour) .. Anyone got any experience on this kind of claim ? Thanks

 

[XiaoZen]

Hi all, our flight was delay coming to 18 hours (abt 25 mins lesser) . Had buy NTUC income and they indicate is per 6 hour block meaning they will only pay us 2 hour block (12 hour) .. Anyone got any experience on this kind of claim ? Thanks

what did the airline letter say?

 

[trd2970]

To claim, u need to get the airline counter will issue u a statement. If that says 17 hours 59min, your claim still based on 12 hours (2x6 hour block)

 

[Cartoon0512]

what did the airline letter say?

Only state flight delay n new flight at next day 2pm ..

 

[Cartoon0512]

To claim, u need to get the airline counter will issue u a statement. If that says 17 hours 59min, your claim still based on 12 hours (2x6 hour block)

Oo okok .. Aiya , our total is 17 hours 35 mins.. It indicate 2pm but actual take off is 230pm leh .. Heheee

 

[dede1217]

Have claimed before from aig for my 7hrs bangkok flight delay by jetstar
they would issue us with a letter together with the company letterhead at the top . They would need document to prove the delay

 

[XiaoZen]

SECTION 21*‐*TRAVEL DELAY
If the departure of the means of transport on which an Insured Person is booked to travel on a Trip is delayed from the scheduled departure date and time
due to
1 Natural Disasters occurring at the planned destination
2 Epidemic or pandemic as declared by the World Health Organisation
3 Strike, Civil Unrest, Riot or Commotion resulting in cancellation of scheduled Common Carrier services or in a relevant government warning against
non‐essential travel or any event leading to airspace or multiple airport closures
4 Inclement weather condition
5 Actual or suspected mechanical breakdown/derangement and structural defect of the air conveyance
The Company will pay S$100 for the first every full 6 consecutive hours of delay and $20 for subsequent each and every full hour thereafter up to
the specified limit applicable to the Selected Plan. Where the delay occurred in Singapore, the Company will pay a maximum of S$100 per Trip provided a
minimum period of 6 full consecutive hours of delay has lapsed.

Just to highlight, not all travel insurance is by block of 6hrs... above is the policy wording for travel delay for my travel insurance.

 

[joeey]

I tot the delay time is from the actual time fly to the time(new time) flight flew

Sent from sent from gagt...using gagt...gagt lor using GAGT

 

[Cartoon0512]

Have claimed before from aig for my 7hrs bangkok flight delay by jetstar
they would issue us with a letter together with the company letterhead at the top . They would need document to prove the delay

Yaya they did issue us .. Dunno u rem me mah , u gave me a lot of advice for my this Hk trip one .. The cityview hotel is great .. We were stuck in Hk coming to 18 hours .. Jetstar provided us hotel stay n each hkd$80 for Bfast .. : )

 

[Cartoon0512]

SECTION 21*‐*TRAVEL DELAY
If the departure of the means of transport on which an Insured Person is booked to travel on a Trip is delayed from the scheduled departure date and time
due to
1 Natural Disasters occurring at the planned destination
2 Epidemic or pandemic as declared by the World Health Organisation
3 Strike, Civil Unrest, Riot or Commotion resulting in cancellation of scheduled Common Carrier services or in a relevant government warning against
non‐essential travel or any event leading to airspace or multiple airport closures
4 Inclement weather condition
5 Actual or suspected mechanical breakdown/derangement and structural defect of the air conveyance
The Company will pay S$100 for the first every full 6 consecutive hours of delay and $20 for subsequent each and every full hour thereafter up to
the specified limit applicable to the Selected Plan. Where the delay occurred in Singapore, the Company will pay a maximum of S$100 per Trip provided a
minimum period of 6 full consecutive hours of delay has lapsed.

Just to highlight, not all travel insurance is by block of 6hrs... above is the policy wording for travel delay for my travel insurance.

Whah , yours good leh .. Mine under ntuc got 6 hours block leh ... I asked them , they said let their personal see n get bk ..

 

[Cartoon0512]

I tot the delay time is from the actual time fly to the time(new time) flight flew

Sent from sent from gagt...using gagt...gagt lor using GAGT

Yaya should be .. Heheee ..

 

[oceanicmanta]

SECTION 21*‐*TRAVEL DELAY

Just to highlight, not all travel insurance is by block of 6hrs... above is the policy wording for travel delay for my travel insurance.

Care to share which insurer pls ?

 

[dede1217]

Yaya they did issue us .. Dunno u rem me mah , u gave me a lot of advice for my this Hk trip one .. The cityview hotel is great .. We were stuck in Hk coming to 18 hours .. Jetstar provided us hotel stay n each hkd$80 for Bfast .. : )

haha yup, rmb you
that's good that they gave you the letter ...
no need to chase them ...

yup cityview location is fantastic, just that room slightly small 13m2
18 hours quite alot ...
they didnt allocate you all to the next flight ?
or yours is the last flight of the day, so have to wait for the next day morning ?

not bad, they provided hotel ...
just curious which hotel they allocate you all to ?

 

[joeey]

haha yup, rmb you
that's good that they gave you the letter ...
no need to chase them ...

yup cityview location is fantastic, just that room slightly small 13m2
18 hours quite alot ...
they didnt allocate you all to the next flight ?
or yours is the last flight of the day, so have to wait for the next day morning ?

not bad, they provided hotel ...
just curious which hotel they allocate you all to ?

Also want to know which hotel they allocate..

Sent from sent from gagt...using gagt...gagt lor using GAGT

 

[Cartoon0512]

haha yup, rmb you
that's good that they gave you the letter ...
no need to chase them ...

yup cityview location is fantastic, just that room slightly small 13m2
18 hours quite alot ...
they didnt allocate you all to the next flight ?
or yours is the last flight of the day, so have to wait for the next day morning ?

not bad, they provided hotel ...
just curious which hotel they allocate you all to ?

Yaya , they emailed us the next day ard 7am ... I think ours is the last flight bah 825pm one .. They repaired till 1030pm then all scolding then they announce flight cancel .. They charter 3 buses to bring us to baybridge hotel . Hotel room is big but v ulu kind , toilet is big but not nice ... Heheee ... I checked abt sg$69 per night , counted not bad bah .. They even gave us each hkd$80 cash to eat breakfast , best part is the hotel no food and surrounding no food but lots of condo .. I jokely asked the staff Isit want me to eat the hkd money .. Hahaaa .. He said call McDonald's delivery ....

Yaya the cityview location really v v v good .. We can walked to Jordan , Mongkok kind , never take mrt .. Hehee .. Yaya hotel room is small but we are okie .. I love their smart phone thingy ..

 

[Cartoon0512]

Also want to know which hotel they allocate..

Sent from sent from gagt...using gagt...gagt lor using GAGT

Baybridge hotel .. I saw their suites v big got balcony see seaview kind .. But hotel is counted old kind .. But to us , not bad le .. Imagine they have to book for all the flight Pax and each Pac hkd$80 to eat Bfast .. On the way back , pilot n staff kept on apologising .. Yaya they still give us $25 Jetstar voucher

 

[joeey]

Baybridge hotel .. I saw their suites v big got balcony see seaview kind .. But hotel is counted old kind .. But to us , not bad le .. Imagine they have to book for all the flight Pax and each Pac hkd$80 to eat Bfast .. On the way back , pilot n staff kept on apologising .. Yaya they still give us $25 Jetstar voucher

I think hotel is at tsingyi area..near airport.. thumbs up for jetstar to provide...

Sent from sent from gagt...using gagt...gagt lor using GAGT

 

[dede1217]

Yaya , they emailed us the next day ard 7am ... I think ours is the last flight bah 825pm one .. They repaired till 1030pm then all scolding then they announce flight cancel .. They charter 3 buses to bring us to baybridge hotel . Hotel room is big but v ulu kind , toilet is big but not nice ... Heheee ... I checked abt sg$69 per night , counted not bad bah .. They even gave us each hkd$80 cash to eat breakfast , best part is the hotel no food and surrounding no food but lots of condo .. I jokely asked the staff Isit want me to eat the hkd money .. Hahaaa .. He said call McDonald's delivery ....

Yaya the cityview location really v v v good .. We can walked to Jordan , Mongkok kind , never take mrt .. Hehee .. Yaya hotel room is small but we are okie .. I love their smart phone thingy ..

First time heard about this hotel haha ...
location is really indeed very far ...
not bad for that hkd80 ...
last time my flight delay in bangkok by tiger 3 hrs, they only gave us 200b ...
another time was delay in changi airprot 2hrs +, they gave us 8sgd voucher
just enuff to buy one economy rice at airport at 8sgd =.=

 

[invisible999]

Question - if delay was less than 6h, will NTUC pay?

 

[calkel20]

Question - if delay was less than 6h, will NTUC pay?

Nope.
Most or all insurers will pay if it meets the min of 6hrs delay.
Lastly, you will still need to letter that mentions the delay.