Iphone 7+ Haptic feedback not working

[JAson1980]

Just got my phone today. Home button is not providing any haptic feedback at all.

Called apple hotline, i can only get it changed next saturday 10th Dec at A.Labs PS.

 

[eurofunk]

they will exchange a refurbished set in a brown box?

 

[JAson1980]

Not sure refurbished or new. Brand new phone with vibration spoilt. What happened to the QC. Anyway to escalate it quicker?

 

[JAson1980]

Is going to A.Labs or QCD the only way to exchange the iphone?

 

[manofsorrows]

Is going to A.Labs or QCD the only way to exchange the iphone?

Where did you purchase the phone from ?

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[JAson1980]

Where did you purchase the phone from ?

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I bought it online thru apple.com/sg
Still feeling sore about receiving a lemon.
It not only the haptic feedback. The phone vibration is spoilt. No vibration at all.

 

[GGGGGG]

I bought it online thru apple.com/sg
Still feeling sore about receiving a lemon.
It not only the haptic feedback. The phone vibration is spoilt. No vibration at all.

For Apple I thought you are warranted with 14 days exchange for brand new set? Especially for items bought from the official online store. Check with the online chat team.

 

[JAson1980]

I called the apple hotline 1800 692 7753 and he recommended me to bring down to A Labs. I will try the online chat later.

 

[manofsorrows]

I called the apple hotline 1800 692 7753 and he recommended me to bring down to A Labs. I will try the online chat later.

Which option did you choose ? The one that says enquiries about a recent order ?

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[paul02]

I bought it online thru apple.com/sg
Still feeling sore about receiving a lemon.
It not only the haptic feedback. The phone vibration is spoilt. No vibration at all.

Isn't the haptic feedback and vibration using the same motor?

 

[fade_white]

Yeah, Apple Store can straight away request replacement, thought it is no questions asked one?

 

[mackie8]

U try calling them... my set i just received last friday and there is a 3-4mm hair line scratch on the screen itself ... they say will call back on monday for replacement

 

[JAson1980]

What is the number to call? I called them up at 1800-6927753 yesterday.

And I went through the chat with them online this morning. The CSO mentioned that the appointment is either a repair or replacement.

There is no commitment from them to replace me with a new set. As he simply put it. Apple has no refurbished devices.

So i guess i am at their mercy as to whether i will get a new set next sat.

Stuck with a phone i can't use now.

My chat with them below. Seems i can't get any express replacement. Or maybe i am not hard enough on them?

Sunday, Dec 04, 2016 09:11 AM
Duration 24 minutes 0 seconds

Jamie:
Thanks for contacting Apple Support. Please give me a moment to look over your information.

Jamie:
Thank you for waiting, Jason1980. My name is Jamie. How may I assist you today?

me:
Hi Jamie
i just received my Iphone 7 Plus yesterday and i discovered that my phone's vibration is not working.
the vibration is not working for the home button and it is not working for incoming calls and texts as well.

Jamie:
Oh no! I understand how frustrating this must be for you. If I were experiencing issues with haptic feedback, I would be chatting in, too. I assure you that I will do everything within my power to help resolve your issue. Before we get started, would you mind if I asked you for some additional information?

me:
sure

Jamie:
First, which version of iOS is your device currently running? You can locate that information by going to Settings > General > About and locating the line that reads Version.

me:
it is running on 10.1.1, just updated it out of the box yesterday

Jamie:
OK thank you. I’ve been reviewing the notes from earlier. You have an appointment to have the iPhone serviced, correct?

me:
Yes, i called in yesterday.

me:
Is there any exchange program for new phones instead of servicing it?

Jamie:
Servicing includes both repair and replacement. If the device cannot be repaired, it is simply replaced.

me:
i understand, will i be issued a new phone or a refurbished set?

Jamie:
Apple does not have refurbished devices.

me:
Oic, so i will be getting a new replacement set during my appointment?

Jamie:
Maybe. If the provider has a replacement in stock, you could receive one that day.

Jamie:
I cannot guarantee that though.

me:
Oic, i understand. Guess i just have to wait till my appointment.

Jamie:
Yes, at your appointment the technician will assess your iPhone and determine the best course of action.

me:
OK sure

Jamie:
Do you have any other questions for me today?

me:
That is all from me. Thanks Jamie

 

[JAson1980]

Which option did you choose ? The one that says enquiries about a recent order ?

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HI, i don't see any option regarding recent orders.

Do i need to log in first?

 

[eurofunk]

a nicer way to tell u that there's no "refurbished" set otherwise too many ppl will kpkb

 

[VodkaPear]

Try tml. Because after office hr and weekends, the chat agent is from US. So they know nth much abt SG.

 

[BraveCloudy]

Yeah, Apple Store can straight away request replacement, thought it is no questions asked one?

The problem is that Singapore doesn't have apple store.

 

[JAson1980]

Try tml. Because after office hr and weekends, the chat agent is from US. So they know nth much abt SG.

Tomorrow will be local agents?

 

[manofsorrows]

HI, i don't see any option regarding recent orders.

Do i need to log in first?

When you call in tomorrow using the 1800 My Apple, choose option 4. Thats the option to talk to the after sales team within your 14 day period for them to replace the phone for you. Dont choose technical support. Sure kena ask u go aasp.

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[ragnarok95]

Go QCD or Alabs 99% of the time will be brown box.