Iphone and Singtel

[Cuazzy77]

Hi, just to share with you all my bad and good experience with the online purchasing from
singtel. Bought the SE online but within 2 days, the power button is faulty. Called the online support but was told that Singtel discharges all responsibilty and Apple is responsible now. Problem is Apple takes 5-7 days to repair; rendering me phoneless. Singtel should relook into its policy regarding this as it is not helping its loyal customers.

So Potential buyers, do take note when purchasing online; and don't bother calling the helpdesk!

The good experience was with Kevin Low. Went to Comms Center and he was very understanding of the situation and was willingly to help me get an exchange. I will now wait to see if Singtel will get back to me tomorrow.

 

[renfred89]

Hi, just to share with you all my bad and good experience with the online purchasing from
singtel. Bought the SE online but within 2 days, the power button is faulty. Called the online support but was told that Singtel discharges all responsibilty and Apple is responsible now. Problem is Apple takes 5-7 days to repair; rendering me phoneless. Singtel should relook into its policy regarding this as it is not helping its loyal customers.

So Potential buyers, do take note when purchasing online; and don't bother calling the helpdesk!

The good experience was with Kevin Low. Went to Comms Center and he was very understanding of the situation and was willingly to help me get an exchange. I will now wait to see if Singtel will get back to me tomorrow.

unfortunately, whether you like it or not, its Apple policy.

All other phones can do 1-1 exchange within a week if purchased online or with singtel retail shop, correct me if i'm wrong..

 

[Cuazzy77]

unfortunately, whether you like it or not, its Apple policy.

All other phones can do 1-1 exchange within a week if purchased online or with singtel retail shop, correct me if i'm wrong..

Yeap, only apple and xiaomi cannot...

 

[pinkmooki]

Thanks for sharing your experience. I had similar experience and had to wait for a long period before the phone was fixed. disappointing but then, im #teamapple

 

[BraveCloudy]

Yeap, only apple and xiaomi cannot...

apple go down the service centre lo

 

[uplorry]

Hi, just to share with you all my bad and good experience with the online purchasing from
singtel. Bought the SE online but within 2 days, the power button is faulty. Called the online support but was told that Singtel discharges all responsibilty and Apple is responsible now. Problem is Apple takes 5-7 days to repair; rendering me phoneless. Singtel should relook into its policy regarding this as it is not helping its loyal customers.

So Potential buyers, do take note when purchasing online; and don't bother calling the helpdesk!

The good experience was with Kevin Low. Went to Comms Center and he was very understanding of the situation and was willingly to help me get an exchange. I will now wait to see if Singtel will get back to me tomorrow.

What happened to your power button? Mine was stuck the next day I gotten of using. Currently waiting for apple to send out a new replacement (hopefully status will update tomorrow) while they will send a courier to get back my faulty set this weekend.

Lucky I bought from Apple Online, and they can send a brand new replacement. If not I'll have to deal with the service providers and get a refurbished set or repair.

 

[Cuazzy77]

What happened to your power button? Mine was stuck the next day I gotten of using. Currently waiting for apple to send out a new replacement (hopefully status will update tomorrow) while they will send a courier to get back my faulty set this weekend.

Lucky I bought from Apple Online, and they can send a brand new replacement. If not I'll have to deal with the service providers and get a refurbished set or repair.

Yeah same problem!! Button stuck in 2 days. Now got to REPAIR it... 5-7 days!!!

Lesson learnt, don't order from Singtel. Buy straight from apple store!!

 

[swgj86]

Yeah same problem!! Button stuck in 2 days. Now got to REPAIR it... 5-7 days!!!

Lesson learnt, don't order from Singtel. Buy straight from apple store!!

it's not only singtel. the other two telcos also like that. it's apple policy. cannot blame telcos.

i agree that if u wan to buy apple products (w/o contract), best option is to buy from Online Store. any issues thereafter easier to deal with their customer support.

 

[manofsorrows]

same here ! heng i buy from apple online store....yellow tint too hiong.. like night shift always on ( of course its not ). called them up for replacement.. they are sending another retail unit over.. applecare+ balik start #reset...waiting time 4-6 working days.. like buying brand new lol....

if buy from 3rd party, sure kena refurbished set one... ! pros and cons of getting from 3rd party and/or apple online store.

 

[BraveCloudy]

What happened to your power button? Mine was stuck the next day I gotten of using. Currently waiting for apple to send out a new replacement (hopefully status will update tomorrow) while they will send a courier to get back my faulty set this weekend.

Lucky I bought from Apple Online, and they can send a brand new replacement. If not I'll have to deal with the service providers and get a refurbished set or repair.

that time I go epicenter see like ok leh
but I think now I don't buy first bah

I need to wait until June if I want to buy, June then can recontract

 

[uplorry]

In case you all don't know... iPhone 5/S got power button issues... of course didn't expect the iPhone SE's power button to fail in day 1 or 2...

 

[sansanjikikut]

You all press too hard lah. Apply less pressure on what u do to a side power button

 

[uplorry]

You all press too hard lah. Apply less pressure on what u do to a side power button

 

[BraveCloudy]

In case you all don't know... iPhone 5/S got power button issues... of course didn't expect the iPhone SE's power button to fail in day 1 or 2...

my iphone 5 and 5s got no this issue.
probably is productivity issue bah

 

[kenchi]

It's reported on internet is ip5se got power button issue

Actually those who got from telco can go direct to apple ask for a express replacement and waived the charges if u on AppleCare

But off course if don't want to pay a cent only way is go a lab

I got this issue before too lucky i got AppleCare and I go direct to apple and got it replace from a bad set from singtel too

All Apple Eco HardwareZone Forums app

 

[uplorry]

It's reported on internet is ip5se got power button issue

Actually those who got from telco can go direct to apple ask for a express replacement and waived the charges if u on AppleCare

But off course if don't want to pay a cent only way is go a lab

I got this issue before too lucky i got AppleCare and I go direct to apple and got it replace from a bad set from singtel too

All Apple Eco HardwareZone Forums app

It's true... Apple's iPhone 5 sleep/wake button replacement programme is still on here...

 

[hereiam7788]

It's reported on internet is ip5se got power button issue

Actually those who got from telco can go direct to apple ask for a express replacement and waived the charges if u on AppleCare

But off course if don't want to pay a cent only way is go a lab

I got this issue before too lucky i got AppleCare and I go direct to apple and got it replace from a bad set from singtel too

All Apple Eco HardwareZone Forums app

How come need apple care for replacement? Tot it comes with 12 moths warranty?

 

[sansanjikikut]

So is it only the sets from singtel? others from starhub and m1 got face such power button issue? I mean how common is it, can't seem to find anything substantial on reddit regarding this

 

[BraveCloudy]

singtel now out of stock

 

[bondfire_karine]

telecos dont do one on one exchange (within 7 days) anymore, think they used to do that but stop several years back