iPhone Duo Discussions [No WTB/WTS/Flip]

Jirachi

Jirachi

Great Supremacy Member
Joined
Jan 17, 2010
Messages
55,366
Reaction score
3,247
oric1 said:
Can someone confirm if this is true? If order online and return within 14 days, there's no 100% refund?


Purchased Directly from Apple Online Store (Singapore)​

Unlike Apple's policy in countries like the US or UK, Apple Singapore imposes restocking and open-box fees specifically on iPhones and iPads:

  • Opened Box: A 25% open-box fee is deducted from your refund.
  • Unopened/Sealed Box: A 15% restocking fee is deducted.
  • Return Window: You must initiate the return within 14 calendar days of receiving the item.
Click to expand...
100% refund
 
I

inhixcode

Member
Joined
Sep 23, 2004
Messages
196
Reaction score
5
oric1 said:
Can someone confirm if this is true? If order online and return within 14 days, there's no 100% refund?


Purchased Directly from Apple Online Store (Singapore)​

Unlike Apple's policy in countries like the US or UK, Apple Singapore imposes restocking and open-box fees specifically on iPhones and iPads:

  • Opened Box: A 25% open-box fee is deducted from your refund.
  • Unopened/Sealed Box: A 15% restocking fee is deducted.
  • Return Window: You must initiate the return within 14 calendar days of receiving the item.
Click to expand...
I think it's true. Source: https://www.apple.com/sg/shop/help/returns_refund
 
I

iosnewbie

Supremacy Member
Joined
Sep 4, 2015
Messages
9,933
Reaction score
3,104
oric1 said:
Can someone confirm if this is true? If order online and return within 14 days, there's no 100% refund?


Purchased Directly from Apple Online Store (Singapore)​

Unlike Apple's policy in countries like the US or UK, Apple Singapore imposes restocking and open-box fees specifically on iPhones and iPads:

  • Opened Box: A 25% open-box fee is deducted from your refund.
  • Unopened/Sealed Box: A 15% restocking fee is deducted.
  • Return Window: You must initiate the return within 14 calendar days of receiving the item.
Click to expand...
I bought an iPad mini 7 from Apple Store Orchard and returned it. 100% refunded.
 
oric1

oric1

Senior Member
Joined
Dec 2, 2001
Messages
1,818
Reaction score
103
oric1 said:
Can someone confirm if this is true? If order online and return within 14 days, there's no 100% refund?


Purchased Directly from Apple Online Store (Singapore)​

Unlike Apple's policy in countries like the US or UK, Apple Singapore imposes restocking and open-box fees specifically on iPhones and iPads:

  • Opened Box: A 25% open-box fee is deducted from your refund.
  • Unopened/Sealed Box: A 15% restocking fee is deducted.
  • Return Window: You must initiate the return within 14 calendar days of receiving the item.
Click to expand...
Ok mystery solved.

I just called Apple Support (Sales) and they confirmed the above is only applicable for BULK purchases.

For single purchase be it online or physical store, it's 100% refund even if the box is opened.
 
I

iosnewbie

Supremacy Member
Joined
Sep 4, 2015
Messages
9,933
Reaction score
3,104
oric1 said:
Ok mystery solved.

I just called Apple Support (Sales) and they confirmed the above is only applicable for BULK purchases.

For single purchase be it online or physical store, it's 100% refund even if the box is opened.
Click to expand...
I asked the Apple Store staff on this question and also got the same answer. If the returned item was genuinely for personal use then no restocking fee. That clause should be to discourage flippers from returning items which they can’t offload.
 
You must log in or register to reply here.
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ Forums. Forum members and moderators are responsible for their own posts. Please refer to our Community Guidelines and Standards and Terms and Conditions for more information.
Top