iPhone iOS 10 disk space issue

[kjke1986]

hi everyone, I have this strange issue on my iPhone where I can't understand where my storage space is going to.

Have attached screenshots in my iPhone and iTunes.

https://imgur.com/a/XmP4AlR

In iTunes it shows there is a mysterious 10GB that pertains to Others. Any idea what is going on?

Thank you.

 

[szeli]

have u tried a hard reboot already?
another way is probably to restore from backup.

 

[kjke1986]

have u tried a hard reboot already?
another way is probably to restore from backup.

I have not done a backup before the error occurred. I only backed up in itunes after getting this error. If I do a restore from backup, would I just be getting back the same issue?

If I do a hard reboot, I believe I would lose all my data. Is there an alternative to figure out what is going on? thanks.

 

[szeli]

I have not done a backup before the error occurred. I only backed up in itunes after getting this error. If I do a restore from backup, would I just be getting back the same issue?

If I do a hard reboot, I believe I would lose all my data. Is there an alternative to figure out what is going on? thanks.

hard reboot = a force reboot of yr phone. u won't lose data.

 

[kjke1986]

hard reboot = a force reboot of yr phone. u won't lose data.

Ok thanks, have tried that and it still doesn't work. Any ideas?

 

[deathst]

hi everyone, I have this strange issue on my iPhone where I can't understand where my storage space is going to.

Have attached screenshots in my iPhone and iTunes.

https://imgur.com/a/XmP4AlR

In iTunes it shows there is a mysterious 10GB that pertains to Others. Any idea what is going on?

Thank you.

IF you scroll down all the way in Storage space settings is there option to delete iOS update files?

 

[szeli]

IF you scroll down all the way in Storage space settings is there option to delete iOS update files?

yes this could help, last esort is restore from backup. iirc 'Others' could be temp files. dun think they r in e backup.