iPod nano (1st generation) Replacement Program

macb0y

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Just for your info..

http://www.apple.com/support/ipodnano_replacement/

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Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006.

This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages.

Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge.

Note: This battery issue is specific to the iPod nano (1st gen) and does not affect any other iPod.

Replacement Process
You may order a replacement unit via the web. Click here to begin.

Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).

If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit.

Additional Information
Identifying an iPod nano (1st gen):

It has a black or white plastic front and a silver metal back - later iPod nano models have a metal front and back. See images on this web page.
If you need assistance with placing an order, please visit an Apple Retail Store or an Apple Authorized Service Provider (AASP) and bring your iPod nano with you for serial number validation.

Your replacement iPod product is warranted to be free from defects for 90 days from the date of service.
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ipaqcrazy

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hmm.. i actually have one. Where can I get this replaced given that Singapore is not an option on the website ?
 

ricothp76

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hmm.. i actually have one. Where can I get this replaced given that Singapore is not an option on the website ?

same here. I have one and the online replacement does not cover Singapore. I guess have to go to Apple Authorised Service Provider below. Anybody knows if there are any other places to replace this?

Mac, iPod & iPad Service

Apple Technical Support - Singapore Toll
Tel: 800-186-1087
(Mon - Fri) 9.00am - 9.00pm;
(Sat) 9.00am - 3.00pm;
Closed on Sun and Public Holidays

Sapura Service@FunanCentre
Office address:
Sapura Synergy (S) Pte Ltd
(Nearest MRT – City Hall) 109 North Bridge Road
#05-44 Funan DigitaLife Mall Singapore 179097
Tel: +65 6337 2993
(Mon - Sat) 11.00am - 7.30pm;
(Sun and Public Holidays) 12.00 noon - 7.00pm
service.funan@sapuraglobal.com
Free Pickup Service (for Desktops/Notebooks Only, within Singapore)

eServ@SunShine
Office address:
Micro 2000 Technology Pte Ltd
91 Bencoolen Street #01-73 Sunshine Plaza Singapore 189652
Tel: +65 6338 9431
Fax: +65 6336 9134
(Mon - Fri) 11am - 7pm;
Closed on Sat, Sun and Public Holidays
Sales: eserv@micro2000.com.sg
Support: helpdesk@micro2000.com.sg

eServ@Wheelock
Office address:
Micro 2000 Technology Pte Ltd
501 Orchard Road #02-20/23, Wheelock Place Singapore 238880
Tel: +65 6733 4636
Fax: +65 6733 4620
(Sun - Thurs) 11.00am - 9.00pm;
(Fri - Sat) 11.00am - 10.00pm;
Sales: eserv@micro2000.com.sg
Support: helpdesk@micro2000.com.sg

eServ@Ubi
Office address:
Micro 2000 Technology Pte Ltd
8 Ubi Road 2, #08-20, Zervex Building
Singapore 408538
Tel: +65 6295 3998
Fax: +65 6487 3179
(Mon - Fri) 9.00am - 6.00pm;
Closed on Sat, Sun and Public Holidays
Sales: eserv@micro2000.com.sg
Support: helpdesk@micro2000.com.sg

QCD@Tagore
Office address:
QCD Technology (S) Pte Ltd
No. 6 Tagore Drive, #04-03/04, Tagore Building
Singapore 787623
Tel: +65 6555 0478
Fax: +65 6451 4420
(Mon - Fri) 9.00am - 5.30pm
(Sat) 9.00am - 1.00pm
Closed on Sun and Public Holidays
support_applesg@qcd-tech.com
 

kwanzd

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if anyone knows whether the replacement program is available in Singapore, do share! I have one from 5 years ago too!
 

lockks

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OMG, i also have one. Bought directly from apple store. So how?
 

Epee

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I have 1 too but how can I check if it's eligible before I make my way to one of these service centres? Don't really want to waste time queuing and then boom! "Not Eligible!"
 

ptan218

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I used the Australia country and input my serial number, it is accepted for replacement. However it will only ship to Australia. :o

I have a working one with a partially broken LCD and I wonder if they will replace in sgp... :look:
 

lockks

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If your country is not listed, online service is not available for your location. Please return to the program page for alternative service options.

shd be able to. But apple sg has kept quiet so far. How come everytime sg very poor consumer rights? Commercial business has no initiatives for the consumers.
 

macb0y

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Maybe someone can call apple singapore and ask? Or can try service centre to ask also..
 

Epee

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I went to the website and tried to sign up with my serial number. It says mine is not part of the program :p I picked US and Australia as the country. Try yours and report back? :D
 

llvisionll

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Everyone know Singaporean tend to be a little bit forgetful. Keep quiet for one month, all dust will settle down.

If your country is not listed, online service is not available for your location. Please return to the program page for alternative service options.

shd be able to. But apple sg has kept quiet so far. How come everytime sg very poor consumer rights? Commercial business has no initiatives for the consumers.
 

divine_R

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Ok, I tried UK and it wants me to login instead of saying it's not part of the program. Region dependent I guess.


after i click us and after i log in it ask my to enter my shipping address.
 
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