ISSUE WITH DBS LIFESTYLE APP

[JihJing]

I am trying to buy from klook on DBS lifestyle app, but i cant seem to access the website, the page stop once i clicked book now. anyone have lifestyle app can help me? travel>attraction>klook>book now.

 

[DBS Bank]

I am trying to buy from klook on DBS lifestyle app, but i cant seem to access the website, the page stop once i clicked book now. anyone have lifestyle app can help me? travel>attraction>klook>book now.

Hey JihJing,

Sorry about this. It does seem stuck, we've alerted the Lifestyle App team and they'll be looking into this.

Thanks for bringing it to our attention, update you again later.

 

[JihJing]

Hey JihJing,

Sorry about this. It does seem stuck, we've alerted the Lifestyle App team and they'll be looking into this.

Thanks for bringing it to our attention, update you again later.

Thank you. The CNY Spend & Redeem, must I purchase through DBS Lifestyle App in order for me to participate for the instant gift redemption ?

 

[DBS Bank]

Thank you. The CNY Spend & Redeem, must I purchase through DBS Lifestyle App in order for me to participate for the instant gift redemption ?

Hi JihJing,

You can make your purchases anywhere, online or offline, as long as you spend more than $168, you get to do the 'Spend & Redeem'. Just key in your details in the Spend & Redeem section of the App once you have done your spend.

For the Kloox one, you can try accessing this site directly.

http://www.klook.com/dbs-promotion

 

[batniss]

Problem with the app, cant find when i redeemed the coupon so i cant recall isit today i use this amount or yesterday

 

[Trazora]

Thank you. The CNY Spend & Redeem, must I purchase through DBS Lifestyle App in order for me to participate for the instant gift redemption ?

No need. Just spend min $168 in a transaction and you can go ahead and spin.

 

[Squaredot]

Hi JihJing,

You can make your purchases anywhere, online or offline, as long as you spend more than $168, you get to do the 'Spend & Redeem'. Just key in your details in the Spend & Redeem section of the App once you have done your spend.

For the Kloox one, you can try accessing this site directly.

http://www.klook.com/dbs-promotion

Hello DBS
just realised from this msg online spend is also eligible! I spend $395 online on monday 15/2/16, can I do Spend & Redeem tdy?

 

[DBS Bank]

Hello DBS
just realised from this msg online spend is also eligible! I spend $395 online on monday 15/2/16, can I do Spend & Redeem tdy?

Yah, can! Do your spend & redeem & good luck!

 

[Squaredot]

Yah, can! Do your spend & redeem & good luck!

Thank you! Will do it right away!

Edit: my fortune cookie is $5 Crystal Jade dining voucher
got another $5 Crystal Jade dining voucher today !

 

[DBS Bank]

Hey JihJing,

Sorry about this. It does seem stuck, we've alerted the Lifestyle App team and they'll be looking into this.

Thanks for bringing it to our attention, update you again later.

Update - We've fixed that issue with Kloox on the Lifestyle App. Thank you again for letting us know.

 

[batniss]

DBS did not address my concern.

 

[DBS Bank]

DBS did not address my concern.

Problem with the app, cant find when i redeemed the coupon so i cant recall isit today i use this amount or yesterday

Sorry batniss, don't really understand what you are saying. Can explain again?

 

[aoptionwriter]

Let's me guess.... he is looking for information of his transaction record.

Sorry batniss, don't really understand what you are saying. Can explain again?

 

[Gaiason]

DBS did not address my concern.

what is your concern??

 

[kokitty]

Problem with the app, cant find when i redeemed the coupon so i cant recall isit today i use this amount or yesterday

Not too sure if i understood you correctly but think what you are asking is the issue i faced initially while partaking in DBS's eariler promos via app.

Like you, i was thinking it might have been more intuitive if the redemption coupon stays even after you redemmed but just have the indication of "used" on the QR code area. Something like the qoo10 e-tickets?

Basically the way it works now, once the coupon disappears it is used. I'm quite okay with this too since it's good in a way, don't have to click through so many coupons to search for the one you had used...

 

[jtec14]

Here like becoming dbs helpline forum. Responses are so much faster. Perhaps dbs should have 1 faq forum of their own in their website.

 

[batniss]

Not too sure if i understood you correctly but think what you are asking is the issue i faced initially while partaking in DBS's eariler promos via app.

Like you, i was thinking it might have been more intuitive if the redemption coupon stays even after you redemmed but just have the indication of "used" on the QR code area. Something like the qoo10 e-tickets?

Basically the way it works now, once the coupon disappears it is used. I'm quite okay with this too since it's good in a way, don't have to click through so many coupons to search for the one you had used...

eh.. nope sorry for not being clear on what i have said.

For instance, i draw a fortune cookie and it reward me with a coupon.

My only concern is to know when did I draw that coupon and better still, on which CC did i use.

You won't say the same if you realize how much i spent each day to clock multiple coupons. It is insanely difficult to keep track if i have done the coupon for the day or not

 

[batniss]

Here like becoming dbs helpline forum. Responses are so much faster. Perhaps dbs should have 1 faq forum of their own in their website.

i mean if not urgent here not bad. At least can see black and white easier to understand. uncle here hearing no good already.

 

[nexusRAGER]

DBS should make customer service section on hwz

 

[kokitty]

eh.. nope sorry for not being clear on what i have said.

For instance, i draw a fortune cookie and it reward me with a coupon.

My only concern is to know when did I draw that coupon and better still, on which CC did i use.

You won't say the same if you realize how much i spent each day to clock multiple coupons. It is insanely difficult to keep track if i have done the coupon for the day or not

Oh i see... No, can't track which coupon corresponds to which transaction/ credit card you spent on.

True true... I only did about 16 coupons with DBS this period and it was 1 each day so easier for me to track. Got all Crystal jade coupons.... $16 x 5 next week go dinner for 3 lol