ITIL Intermediate Service Operation

[HirwanThordendal]

Hi Guys

Got some offer to take this course, wonder whether it is worth it? im looking to upgrade myself to do some project management since i've been a System Engineer almost 4 years. Please feedback and advise .

 

[alvinaloy]

Depends on what you are looking for. The course is about the processes used in Operations; Event, Incident, Problem, Access, Request, along with the 4 functions.

Do you wish to understand operations better?
Do you wish to improve the way you/your team handles operational processes?
Are you in a role to change/improve the operational processes/resources/organisation?

If yes to any of the above, them you should go.

http://www.itil-officialsite.com/Qualifications/ITILQualificationLevels/ServiceOperation.aspx

 

[HirwanThordendal]

Thanks alvinaloy

im just a Team Lead in a small IT Team. So i guess having ITIL Foundation is enough, right?

 

[alvinaloy]

It's always good to upgrade yourself. Might help you view your own support work in a new light.

 

[xzxxzx]

No such thing as "enough" qualification. The more the merrier haha

 

[PeterLai]

any online courses for ITIL Intermediate ?

 

[alvinaloy]

Try Pink. They have self-paced online for all their intermediates I think.

 

[Illusionist_85]

Try nus iss lo