Jaybird Bluebuds X

[ralliart12]

Approach to reset as per their email support:
/start

It sounds like your power button might be stuck, so go ahead and try this reset, then if it doesn't end up working we can definitely get you set up with a replacement pair no problem!

Firmly but quickly press the power button 8 times, and on the 9th, hold for 5 seconds (repeat two more times)
After you've completed the 3rd round, plug your headset into your charger and let me know what color of LED you see.

If the LED is solid red, leave your headset plugged in for 2 hours, and it should work perfectly after that.
If the LED is any other color, or there is no color at all, just let me know and I'll let you know what steps will need to be taken next to get you set up with a replacement pair.

Thanks!

/end

Approach to reset as per their Facebook support:

/start

Sorry to hear about the issues you are having. Try a hard reset on them.

To perform a factory reset turn them on (pairing mode is fine too) then, press and hold the volume +/- (about 8-10 seconds) at the same time until you see an orange flash and a beep. They should power off at this point with no further lights. This will reset them to factory condition wiping out any software issues and allow them to operate normally again. Now that they have been reset, you will now have to delete the profile from your device and re-connect them like new since the reset will delete any info they remembered.

If this does not fix them let me know.

/end

 

[Simon1982]

Originally Amazon given me the option to return the item for a full refund (even though it's way past their return window); but there were some complication in the return process. Namely, they issued me a return shipping label with my forwarder's address instead of my real SG address. Though the destination address is correct (some Amazon address in Seattle), but I'm unsure if the courier will get confused & screw up. Secondly, to return the item to Amazon for refund, the entire box of items have to be sent, which costs at least $XX even when using SpeedPost. So I tried my luck with Jaybird (US) directly.

At first they wouldn't respond that rapidly to my emails but after I directly messaged them via FaceBook the process picked up the pace. & they really have horrible support system in place, i.e. their email support & FaceBook team dunno they are talking to the same person (me). Then the funny thing is, they both ask me to kinda reset the X2 but the approach is different. They finally caved in when I post an YouTube video of exactly what's wrong with my earphone. Then they authorised the RMA. & even then their "customer support" still responded to me via email at a different "stage" of the process. Example: via FaceBook their rep already told me they have emailed me the instructions to execute the RMA while via email another rep "just" emailed me saying yes, they can RMA but need my details (which I've long given the FaceBook rep).

Anyway, now no need to return anything to them at all. The RMA process just involves taking some pictures identifying that you belong to that RMA number & proving you cut the cord of the earphone. I suspect (cannot prove) Jaybird has never really sorted out their sweat issue, i.e. they probably have kept getting returns due to sweat issue until they don't even wanna process actual physical returns & just issue replacements directly with some proof from the customer. I recall they may have some lifetime sweat warranty; maybe next time my 2nd pair spoil again (if really due to sweat), I can get a replacement again. See how.

Their website also very shitty one (if your goal is not browsing their product). Because part of the return process involves logging in to verify your physical address so they don't ship to the wrong place. I've a hard time finding their web portal to sign in to update my particulars. And yes, they will be shipping to my SG address. I've also received a tracking number for my replacement pair.

My X2 problem was mis-thought by me to be the center button registering phantom presses (& worse, phantom long presses). Actually, I discover the centre button became insanely sensitive, such that the slightest contact triggers it (a press); so if I just hold the center button it will end up being a long press. So with normal physical usage, my X2 kept powering off unexpectedly, entering pairing mode unexpectedly, play/pause unexpectedly, so become unusable. I suspect is due to sweat?dirt?grime? entering the controls-area.

May happen again though. If my theory about them not being truly sweat-proof becomes true.

I think Jaybird US has different person replying back to email on different days. I gotten like 3 or 4 different person replying back to my emails but I am glad everything works out. I am surprised that you need not send the headset back and just need to cut it off. I do agree that more can be done to their customer service replying the email and facebook. But I guess again different days, different persons handling the replies. The replies email from them sometimes could take like 2 to 3 days to reply me. My first email correspond takes like 5 to 6 days to reply. And the case log I submit on their website even now is not started..But well at least in my case they bother to reply me as my headset X is 2 years plus already. And I have to pray they cover my headset under sweat warranty. One of the local distributor LRT (I swear not to buy from them as really lousy service) even replied my review in facebook saying my issue is not sweat related.


Do you wear overear or underear? hmm I am now whacking my X2 on my run (now 2nd month) now to make sure that I don't have such problems during my 1 year local warranty. But so far touch wood is good for me. Actually I don't think the headsets are sweat proof but since they warrant it lifetime, that why I buy them in the first place. My first X headset(sent back for RMA) was with me for about 2 Years plus. The 1st year is fine, starting 2nd year where I really start to train my running with it, then problem starts coming out.

 

[ralliart12]

...Do you wear overear or underear? hmm I am now whacking my X2 on my run (now 2nd month) now to make sure that I don't have such problems during my 1 year local warranty. But so far touch wood is good for me. Actually I don't think the headsets are sweat proof but since they warrant it lifetime, that why I buy them in the first place. My first X headset(sent back for RMA) was with me for about 2 Years plus. The 1st year is fine, starting 2nd year where I really start to train my running with it, then problem starts coming out.

I wear under-ear;
I've got news for you man: http://www.jaybirdsport.com/warranty/
I don't think there's lifetime sweat-proof warranty anymore!

 

[Reborns]

please do note that the new Jaybird warranty with them
no longer ask u to cut your earphone and take pic
but for you to send back your earphone for them to replace it for you

i just tried my warranty
see beh mahuan

 

[ralliart12]

please do note that the new Jaybird warranty with them
no longer ask u to cut your earphone and take pic
but for you to send back your earphone for them to replace it for you

i just tried my warranty
see beh mahuan

That's very inconsistent (of them). Cos I just (last night) did the cut-the-cord & they have dispatched a replacement (with a working tracking number) already.

 

[Jason8811]

That's very inconsistent (of them). Cos I just (last night) did the cut-the-cord & they have dispatched a replacement (with a working tracking number) already.

Maybe next time can photoshoot a "cut" version for them.

 

[Reborns]

That's very inconsistent (of them). Cos I just (last night) did the cut-the-cord & they have dispatched a replacement (with a working tracking number) already.

WHAT!!!
hmmmmm
*angry*

 

[ralliart12]

Maybe next time can photoshoot a "cut" version for them.

Don't lah; this kinda stuff will come back to bite us one...

 

[Reborns]

this is their reply to me

"Unfortunately, our warranty program has been set to benefit both parties in the most beneficial way. We are more than happy to help you out with an exchange and get you a brand new pair, but we do just need to receive your headphones here at HQ in order to do so. Also you don't have to ship through those shipper, you can use your local postal office if that is easiest."

 

[boompipi]

Seems like their exchange warranty procedure changes from time to time....

 

[Simon1982]

I wear under-ear;
I've got news for you man: http://www.jaybirdsport.com/warranty/
I don't think there's lifetime sweat-proof warranty anymore!

Yeah I read the terms for it and I am surprised they still honour my lifetime warranty for my 2 year X... Well I guess that quite norm for most ear headset to last only 1 year + I guess.

 

[Simon1982]

OMG an update on my 2nd new headset jaybird x2 bought from lrt last month...
Today my 2nd month of using and i can't charge it. While running yesterday was prompted low battery. Put to charger but led was green (means charged) but can't power on... OMG...leaving it to charge a while and if still fails... means tomorrow go LRT at ubi to exchange.... IMO X2 is lousier than X..... so fast spoil...

 

[Simon1982]

An update on my X2 warranty.
I just went to LRT distributor to have a warranty exchange. I called up the office and this time, someone answered the phone. And so I went down to their office. They keep ask whether got bring receipt and box etc... which of course I did. mine is midnight black but they only have blue in stock for exchange... (which I suspect the unpopular colour) But well my priority is to have a headset and my music to accompany my run...I asked whether the X2 is problematic, and the staff replied this batch some others have the same problem with me which have me disappointed. Going to keep on using this to ensure no problems so that I still have the local warranty covered for me..

 

[daniel_83]

been using for ~6months and so far so good

but i not using it for sports

 

[Simon1982]

been using for ~6months and so far so good

but i not using it for sports

I am using it for running mainly, and wearing it over-ear. I think it is no advisable to wear it over-ear. Yesterday my new X2 I experience sudden disconnection. I guess the controls are nearer to my sweaty head and hence problem start coming out quickly.. If this spoilt quickly, my next pair I will try under-ear wearing...

 

[angcsbenny]

I am using it for running mainly, and wearing it over-ear. I think it is no advisable to wear it over-ear. Yesterday my new X2 I experience sudden disconnection. I guess the controls are nearer to my sweaty head and hence problem start coming out quickly.. If this spoilt quickly, my next pair I will try under-ear wearing...

exactly the same problem i had as bbx. think the high humidity in sg only serve to make it worse.

 

[Reborns]

actually did you guys try to do a reset before doing an exchange?
so easily spoilt due to sweat one meh?
my friend sweat a bucket also dun have problem
he use over the ear one

 

[ralliart12]

actually did you guys try to do a reset before doing an exchange?...

Yes I did, i.e. I even tried the 2 different ways recommended by the CSO.

 

[Simon1982]

yeah did reset as follow the instructions. Can't charged for my x2..
Today after about 1 month time from my first correspond email, I finally received another new x2 for my old spoilt X headset from jaybird US. if wife don't want will sell away this new x2 white.
Maybe because during run I will press the buttons to change songs and that why sweat got in...

 

[Simon1982]

Just an update on my x2 from LRT. My number 3rd replacement set from LRT spoiled last Saturday run. All this since july 2016...Omg, during the run, the headset will suddenly power off, then maybe 1 to 2 mins into my run, it can be powered on but music is very laggy. Then suddenly, it will auto call or voice prompt numerous time before power off. Can't be charged also...
I am just using the headset for my run so I guess this is not really sweat proof...LRT distributor also removed the jaybird X2 from their website I guess many defects..