labour fee despite under warranty

[kurtgoh]

Hi,

just send my p10 pro for battery replacement,

was told that i will be charged $35 + GST despite having warranty.
The battery cost is only $11.. almost 4 times more..

is this labour fee, something new?

 

[eyz]

why don't you just tell them that the battery is bleeding?

Hi,

just send my p10 pro for battery replacement,

was told that i will be charged $35 + GST despite having warranty.
The battery cost is only $11.. almost 4 times more..

is this labour fee, something new?

 

[Gametaku]

Hi,

just send my p10 pro for battery replacement,

was told that i will be charged $35 + GST despite having warranty.
The battery cost is only $11.. almost 4 times more..

is this labour fee, something new?

where did you see that its 11? The 35 should be the battery cost.

 

[kurtgoh]

why don't you just tell them that the battery is bleeding?

haha, cannot la..

its working fine, just horrible life..
since got warranty, might as well get it changed

 

[kurtgoh]

where did you see that its 11? The 35 should be the battery cost.

they refer me to a website where i can browse the list of replacement parts pertaining to the phone.
at the bottom , they did indicate labour charges of $35 + GST.

lets see, if i can fight for waive.

 

[Gametaku]

they refer me to a website where i can browse the list of replacement parts pertaining to the phone.
at the bottom , they did indicate labour charges of $35 + GST.

lets see, if i can fight for waive.

warranty for battery is only 6 mth not 1 to 2 yr like the phone itself. U sure still got warranty when u go for the replacement?

 

[kurtgoh]

warranty for battery is only 6 mth not 1 to 2 yr like the phone itself. U sure still got warranty when u go for the replacement?

apparently its not, was told via verbally and written, that i could request a change of battery during the warranty of 2 years..

 

[Gametaku]

apparently its not, was told via verbally and written, that i could request a change of battery during the warranty of 2 years..

Maybe newbie staff? The latest T&C did mention 6 months warranty for battery.

https://consumer.huawei.com/sg/support/warranty-policy/

 

[kurtgoh]

Maybe newbie staff? The latest T&C did mention 6 months warranty for battery.

https://consumer.huawei.com/sg/support/warranty-policy/

yeah, you are right.

the 6 months warranty only covers the basic models, for those higher end, the warranty is 2 years and all are in.

Well, lets see what they gonna say.

My wife had sent the phone on monday, amazingly.. she didnt obtain any receipt/note/proof that she had passed the phone over the collection point..


sometime, really can puke blood.
when you probe more, she start to lose her cool..

 

[aqua_not]

Sent my Mate 9 for bloated battery with a little more than 1 month warranty left. Did not have to pay anything

 

[darren_soh86]

just collected my mate9 10mins ago. battery and lcd replaced. zero cost.

 

[vaxvms]

think time to send my p10++ to chg battery b4 expire