Leadtek gtx960 doa?

[baiyun]

Just bought a leadtek gtx960. Today installed, but for some reason, the card is not working. I connected the pci-e power connector, made sure the card is seated in motherboard, but the card does not work. The fans on the card does not spin , when i power on the pc.
I am thinking it's not likely to be psu problem as i am replacing the radeon hd5770, which also requires pci-e power connector.
is it the card dead on arrival? sigh...feels like wasted money on buying the card...
Any ideas on what else I can try to isolate whether is it the new gfx issue or something else.

 

[royfrosty]

Is there any display output?

Btw, fan does not spin =/= card faulty. Some cards their fan does not spin up to 60degC.

 

[Koenig168]

7 days one-to-one exchange if you bought at SLS.

 

[ZrE0_Cha0s]

may i ask if,
1) HD 5770 is it working previously?
2) did u completely remove all amd software with DDU? and install the new nvidia driver.
3) have u tried the other pci-e X16/x8/x4 slots (if u have )
4) change cable to test?

 

[baiyun]

1. Yes. At least I think so, as just discovered I have all along used the onboard gfx since i changed the monitor. But CPUID util have always managed to identify that I have 2 gfx, 1 radeon hd5770, 1 intel 4600. Now only intel 4600 seen.

2. Yes. The nvidia driver does not install , says could not find compatible gfx hardware.
3. No. Don't think my motherboard have.
4. cable? I am using hdmi, if i connect to onboard hdmi , there is output. if connect to the card, there's no output. So cannot be cable issue.

may i ask if,
1) HD 5770 is it working previously?
2) did u completely remove all amd software with DDU? and install the new nvidia driver.
3) have u tried the other pci-e X16/x8/x4 slots (if u have )
4) change cable to test?

 

[baiyun]

no output if connect to the card, otherwise i would not have bothered to see if the fan is spinning..

Is there any display output?

Btw, fan does not spin =/= card faulty. Some cards their fan does not spin up to 60degC.

 

[ZrE0_Cha0s]

1. Yes. At least I think so, as just discovered I have all along used the onboard gfx since i changed the monitor. But CPUID util have always managed to identify that I have 2 gfx, 1 radeon hd5770, 1 intel 4600. Now only intel 4600 seen.

2. Yes. The nvidia driver does not install , says could not find compatible gfx hardware.
3. No. Don't think my motherboard have.
4. cable? I am using hdmi, if i connect to onboard hdmi , there is output. if connect to the card, there's no output. So cannot be cable issue.

1. are u able to test it again? with HD 5770.
2. oh ya my bad i forget u can see anything how to install that gpu driver XD.

 

[baiyun]

I put back the hd5770, and it's working..
So guess is really my bad luck to get a card DOA.
Xianz...bought at funan CH computers, any idea can go back exchange?
Don't feel like going down to Ubi so far to rma...

1. are u able to test it again? with HD 5770.
2. oh ya my bad i forget u can see anything how to install that gpu driver XD.

 

[ZrE0_Cha0s]

I put back the hd5770, and it's working..
So guess is really my bad luck to get a card DOA.
Xianz...bought at funan CH computers, any idea can go back exchange?
Don't feel like going down to Ubi so far to rma...

yes u can (look at post #3) , even if they say anything like goods non exchangeable or refundable, tell them u goona report to CASE for it.

 

[localITguy]

Just bought a leadtek gtx960. Today installed, but for some reason, the card is not working. I connected the pci-e power connector, made sure the card is seated in motherboard, but the card does not work. The fans on the card does not spin , when i power on the pc.
I am thinking it's not likely to be psu problem as i am replacing the radeon hd5770, which also requires pci-e power connector.
is it the card dead on arrival? sigh...feels like wasted money on buying the card...
Any ideas on what else I can try to isolate whether is it the new gfx issue or something else.

ban loeng is the distro from leadtek but go exchange from shop first

 

[Koenig168]

yes u can (look at post #3) , even if they say anything like goods non exchangeable or refundable, tell them u goona report to CASE for it.

Should be an easy exchange. Challenger is not fussy IIRC.

 

[ZrE0_Cha0s]

Should be an easy exchange. Challenger is not fussy IIRC.

btw its not challenger
https://www.google.com.sg/search?q=...=chrome..69i57j69i64&sourceid=chrome&ie=UTF-8

 

[Koenig168]

btw its not challenger
https://www.google.com.sg/search?q=...=chrome..69i57j69i64&sourceid=chrome&ie=UTF-8

..... need ..... more ....... coffee

 

[baiyun]

So i went down today to the shop, and they tested it on their pc, and it loads ok...
So no refund, and no exchange..
Guess, I just have to accept that card is working, but it's not working with my system.
Very peculiar, have sent in ticket to gigabyte, just to check with them whether is the newer gfx cards supported or not.
Xianz...

 

[ZrE0_Cha0s]

So i went down today to the shop, and they tested it on their pc, and it loads ok...
So no refund, and no exchange..
Guess, I just have to accept that card is working, but it's not working with my system.
Very peculiar, have sent in ticket to gigabyte, just to check with them whether is the newer gfx cards supported or not.
Xianz...

wait why u send to gigabyte? they are both different company

but did u ask them whats the causes for why it does not work?

beside that whats your system spec?

 

[hlots123]

jus curios, when they tested did gpu fans spin?
when u connect to gpu, no picture but did windows boot to desktop? (startup sound)

 

[baiyun]

My motherboard is gigabyte mah. So seems the MB do not recognize the new gfx so sent ticket to gigabyte lor.
They only test on their pc, I did not lug my pc down for them to test, very heavy...
So my 2 suspect is incompatible with MB or, PSU not enough juice. Although i think that's less likely..700W leh...even if 80% of rated wattage, should be enough to power it. Besides the HD5770 works.
System specs is right at the side of my post.

wait why u send to gigabyte? they are both different company

but did u ask them whats the causes for why it does not work?

beside that whats your system spec?

 

[Koenig168]

So my 2 suspect is incompatible with MB

I have never heard of a GPU being incompatible with MB if both are PCI-e.

 

[ZrE0_Cha0s]

My motherboard is gigabyte mah. So seems the MB do not recognize the new gfx so sent ticket to gigabyte lor.
They only test on their pc, I did not lug my pc down for them to test, very heavy...
So my 2 suspect is incompatible with MB or, PSU not enough juice. Although i think that's less likely..700W leh...even if 80% of rated wattage, should be enough to power it. Besides the HD5770 works.
System specs is right at the side of my post.

well actually u have a 2nd slots for the gpu to tes just that the speed not fast. :

1 x PCI Express x16 slot, running at x16 (PCIEX16)
(The PCIEX16 slot conforms to PCI Express 3.0 standard.)
* For optimum performance, if only one PCI Express graphics card is to be installed, be sure to install it in the PCIEX16 slot.
1 x PCI Express x16 slot, running at x4 (PCIEX4)

so that means u can still try out on the pci-e x16 running at x4.

 

[ZrE0_Cha0s]

I have never heard of a GPU being incompatible with MB if both are PCI-e.

yup agree with that, it's either gpu spoil or ur mobo slots is spoil.