WORST EVER AIRCON SERVICES HAVE IT AT SINGAPORE
Dear All,
This claim or complain is not mean offend to any races or Singapore, but just to express our disappointed to the peoples or services we had/engage for cleaning our Air Conditioning at our unit.
We engage Lemoncool Aircon Service (Address 142 Tampiness Street 12, 521142 HP: 82222024) to do services cleaning for our 4-unit LG and Mitsubishi Air Conditioning on 15 March 2014 with 30sgd per unit.
The peoples come on morning (3 people) and check or on all the aircons with 18 degree and maximum fans. Tey inform need to do chemical cleaning rather than just normal cleaning. We said no and still asking for normal cleaning. They said again your outdoor unit is dirty and need chemical cleaning and cost us 80sgd. We agree to add outdoor cleaning so total is 200sgd.
Our disappointed and curious how this company works during cleaning, as follows: (Please notes, this is not our 1st time engage aircon services, we writes this comments because we compare with others services.
1. The work very dirty until our wall (with colour) is left with hands mark, even they did not provide any tools for cleaning. They ask us whether we have toilet paper and they just simply rub it. In the end we still need to clean by water and rub it again by ourself. Our bathroom also need to be clean again by ourself since they used for their washing filter.
2. They do chemical cleaning for outdoor unit (not sure or not), just pour it onto the unit and spray with water. We had chemical cleaning previously at previous unit at bishan. The person need to go down to below and barricade the area below aircon ledge since the chemical will be running down and dangerous to peoples who walked below.
This chemical cleaning never do this, below our unit is PCP childcare and Saturday morning still have halfday operation.
3. The main complaint is, after services the aircons remain on and we turn off after few hours. Notes, there have 3-unit LG converter in each 3-unit room, 2-room is occupied/used and 1 room is rarely used. The aircon in the room which not used after 1-week (because never used) is cannot be ON using the remote again (we check because we want to use the room next week).
We call back again the Lemoncool (company) and inform them, very difficult make appointment since they said busy and no time. 2-week later they came in the Saturday 10.30pm (NIGHT). They check the electricity and ask whether they can switch the aircon cover with others room which used by my wife and baby to sleep. I agree and wake up my family since they want to use the aircon. They switch the Aircon cover and ON and said your sensor is FAILURE/BROKEN – NO CHOICE NEED TO REPAIR AND TOP UP ANOTHER 280sgd – NO WARRANTY.
We just bought the unit on September 2013 and we check with previous owner and no failure/broken previously. Some more we have used the room for past till last February 2014 (we change room since we accompany/training our baby to sleep alone in other room). We also called LG CENTRE and they check our aircon unit just 4-yo and usually the sensor will not broke so easily (NEW TYPE OF LG CONVERTER).
TODAY OUR last conversation with Lemoncool and they still insist there no warranty for the broken and if we want the aircon to be fix need to pay another 280sgd.
Perhaps our expectation too much, but reasonable think to us is, the aircon never broken, still cool. We just engage service for routine based. The cover of aircon need to open to clean the inside, maybe too harsh will spoilt the sensor which attach to cover.
Just share and maybe have other peoples have same experience with this service provider.
JUST QUOTE: NO RESPONSIBLE AT ALL.
