Lenovo is a JOKE

[firesong]

I feel it is not just a IdeaPad issue. In fact, it depends on the price of the laptop. There are low end ThinkPad as well, and I had one where the battery failed slightly over 6 months. The battery can be fully charged, and will randomly drop to 7 or 8% when using it unplugged. Low end laptop comes with low end parts to cut cost.

This is true. However, if you follow videos that cover laptop component repair, some have exposed bad component design. One I distinctly recall was an Ideapad, where the circuit design is guaranteed to result in failure over time, and could have been avoided if a simple resistor was added, or power paths better managed so that no direct current is taken from the DC input to critical components.

I've also seen my fair share of laptops fail just after the 2nd year warranty. And I've done a lot of laptop purchasing for people (friends and relatives) through the years, so I do get flak for every breakdown...

But generally, corporate laptop QC is higher than consumer laptop QC. Logic supports this position too:
Office laptops are designed for an office environment, and if you take a typical audit firm or consultancy or big bank or other large firm (as a typical client who purchases corporate laptops), they can be on their machines 9am-11pm 5-6 days a week.
Home laptops, expected to be used by the home user who comes home after work. Even if switched on every day, would be typically 3-4h a day.

Even if both are covered by the same 3y warranty, one clearly has much more mileage than the other.

 

[zerodddd]

With Premium Care? That's unusual. My experiences with on-site ("Better") was quite excellent. But I use a different product family - I use Thinkpads, so generally corporate laptops have better turnaround time.

From your sharing, it does look like market segmentation is real. Ideapads remain their bottom tier offering.

The one constant is that the carry-in service is really poor. Had a couple of terrible experiences with it, and never again. Then I found out the on-site service is a completely different provider.

FYI, Lenovo and many other laptop companies do not service their own laptops - they outsource the servicing to 3rd party vendors. And we all know outsourcing usually goes to the cheapest vendor that promises the minimum acceptable level of service. The only major laptop brand that does everything first party is probably Apple, and only at their Apple Stores (Jewel, MBS, and Orchard); the other stores like A.Lab, Diversitec, etc are outsourced entities too.

And outsourced service centres are known to reject requests and cut corners. Browse here for user encounters with the Asus service centre going so far as to void customer warranties and deny service even!

Hi, sorry to pick up this old thread.
Just curious... how is your experience on the "on-site" service of Lenovo? Is it really like what they advertised, someone come to pick up the machine from your place and return it to you after few working days, a hassle free process?
Because this recalls me of what happened to me. I had a x1 carbon myself and I could not really enjoy this benefit even I am sure the machine was under the highest level of warranty service the "3yr on-site premier" warranty. My machine was purchased in mid 2019 and in mid 2020 I found the speaker not working. After contacting the team via email I was asked to provide my contact and address so that they were going to arrange a service. Then it ended up with the statement of "for this repair we only service the United States, pls contact xxx" after I replied them with the info required. The phone number they attached was obviously of a service center, which was a third-party one, and was indefinitely busy.

 

[QinWei]

purchased in mid 2019 and in mid 2020 I found the speaker not working.

this is bad and very sorry to hear that , picking a good brand is essential though

within a yr and speaker not working?

u sure ur laptop is purchased in sg with local sg warranty

it is not just Leno a crap, many are craps too except 1-2 trustworthy brands of massmkt pricing, not ref to high end

 

[zerodddd]

this is bad and very sorry to hear that , picking a good brand is essential though

within a yr and speaker not working?

u sure ur laptop is purchased in sg with local sg warranty

it is not just Leno a crap, many are craps too except 1-2 trustworthy brands of massmkt pricing, not ref to high end

Yeah via lenovo sg official website....
I just dont understand how can they provide such kin of service to customer of their hi-end product, it is a shame.

 

[jeepers]

Hi, sorry to pick up this old thread.
Just curious... how is your experience on the "on-site" service of Lenovo? Is it really like what they advertised, someone come to pick up the machine from your place and return it to you after few working days, a hassle free process?
Because this recalls me of what happened to me. I had a x1 carbon myself and I could not really enjoy this benefit even I am sure the machine was under the highest level of warranty service the "3yr on-site premier" warranty. My machine was purchased in mid 2019 and in mid 2020 I found the speaker not working. After contacting the team via email I was asked to provide my contact and address so that they were going to arrange a service. Then it ended up with the statement of "for this repair we only service the United States, pls contact xxx" after I replied them with the info required. The phone number they attached was obviously of a service center, which was a third-party one, and was indefinitely busy.

I cannot speak for my warranty experience because both my older Lenovos had no issues within the extended warranty periods and my current one has had no issues. I passed down my older Legion to my dad to upgrade his previous laptop because it has a bigger screen and whilst outdated hardware wise, it's still overpowered for what my dad uses. However, the LCD died recently so I went to the "appointed" Lenovo Service Centre just for an experience in case my current Lenovo has issues as well.

The staff at the Lenovo Service Centre in the Tai Sing are completely and embarrassingly incompetent. I told them I had already self-diagnosed the issue and it was definitely a dead LCD. The staff advised me to send in the device for a diagnosis. I said fine but if it's a dead LCD, how much is the replacement? What if it's a motherboard issue or GPU or whatever problem? He couldn't answer any of my questions at all and kept stuttering.

Diagnosis took almost a week (working days, meaning more than an actual week) and they confirmed it was a dead LCD. Quoted me like $500 including labour. So I sent it somewhere else for under $300 and had it repaired under a week even though they had to order the LCD in from overseas.

This local Lenovo service centre is a joke and completely ridiculous.

 

[firesong]

I cannot speak for my warranty experience because both my older Lenovos had no issues within the extended warranty periods and my current one has had no issues. I passed down my older Legion to my dad to upgrade his previous laptop because it has a bigger screen and whilst outdated hardware wise, it's still overpowered for what my dad uses. However, the LCD died recently so I went to the "appointed" Lenovo Service Centre just for an experience in case my current Lenovo has issues as well.

The staff at the Lenovo Service Centre in the Tai Sing are completely and embarrassingly incompetent. I told them I had already self-diagnosed the issue and it was definitely a dead LCD. The staff advised me to send in the device for a diagnosis. I said fine but if it's a dead LCD, how much is the replacement? What if it's a motherboard issue or GPU or whatever problem? He couldn't answer any of my questions at all and kept stuttering.

Diagnosis took almost a week (working days, meaning more than an actual week) and they confirmed it was a dead LCD. Quoted me like $500 including labour. So I sent it somewhere else for under $300 and had it repaired under a week even though they had to order the LCD in from overseas.

This local Lenovo service centre is a joke and completely ridiculous.

Thank you for sharing your experience. They were the ones at Funan iirc. I've found the same experience, not with my own hardware but with friends.

In gist, I always recommend people get onsite Premier service - it's managed by a different company and the experience is quite a bit better.

That said, however, I'm currently having issues with the service myself. They are currently doing a 4th job for this laptop - 3 motherboard failures, one keyboard failure. It's been 2 weeks, and the problem hasn't been resolved despite having 4 part changes already.

 

[cloh2023]

Lenovo today is no longer the the Thinkpad of IBM

 

[firesong]

Lenovo today is no longer the the Thinkpad of IBM

To be fair, their Thinkpad service is still superior to that of other product ranges.

From experience, their consumer laptops (including their Legions) have inferior service. The IdeaPad had nearly nonexistent service. It was nuts trying to get service for a faulty LCD panel that suddenly developed a bright spot bigger than an old 50c coin. It took a lot of appeals and proving to finally get the request accepted, and they gave me a faulty panel the first time, so it was a re-replacement that finally fixed it.

 

[zerodddd]

I cannot speak for my warranty experience because both my older Lenovos had no issues within the extended warranty periods and my current one has had no issues. I passed down my older Legion to my dad to upgrade his previous laptop because it has a bigger screen and whilst outdated hardware wise, it's still overpowered for what my dad uses. However, the LCD died recently so I went to the "appointed" Lenovo Service Centre just for an experience in case my current Lenovo has issues as well.

The staff at the Lenovo Service Centre in the Tai Sing are completely and embarrassingly incompetent. I told them I had already self-diagnosed the issue and it was definitely a dead LCD. The staff advised me to send in the device for a diagnosis. I said fine but if it's a dead LCD, how much is the replacement? What if it's a motherboard issue or GPU or whatever problem? He couldn't answer any of my questions at all and kept stuttering.

Diagnosis took almost a week (working days, meaning more than an actual week) and they confirmed it was a dead LCD. Quoted me like $500 including labour. So I sent it somewhere else for under $300 and had it repaired under a week even though they had to order the LCD in from overseas.

This local Lenovo service centre is a joke and completely ridiculous.

thx for sharing

 

[Firestone]

Hi, sorry to pick up this old thread.
Just curious... how is your experience on the "on-site" service of Lenovo? Is it really like what they advertised, someone come to pick up the machine from your place and return it to you after few working days, a hassle free process?
Because this recalls me of what happened to me. I had a x1 carbon myself and I could not really enjoy this benefit even I am sure the machine was under the highest level of warranty service the "3yr on-site premier" warranty. My machine was purchased in mid 2019 and in mid 2020 I found the speaker not working. After contacting the team via email I was asked to provide my contact and address so that they were going to arrange a service. Then it ended up with the statement of "for this repair we only service the United States, pls contact xxx" after I replied them with the info required. The phone number they attached was obviously of a service center, which was a third-party one, and was indefinitely busy.

You need to have an international warranty tag to the 3-yrs on site premier
it's an additional add on

i've bought a US thinkpad before, and they shipped the mobo from overseas to SG and arranged for fixing at premises

 

[watzup_ken]

My experience with their Premier onsite service is positive. Essentially, I ran into an issue where I could not get any output connecting an external display to the laptop’s HDMI. Upon raising this on their site, they called to try and troubleshoot and scheduled technician to drop by after failing to address the issue. The technician came and was prepared to just replace the entire motherboard. So they came prepared for worst case so that they can fix the issue. Not sure about others’ experience, but it went well for me.

 

[a4973]

My experience with their Premier onsite service is positive. Essentially, I ran into an issue where I could not get any output connecting an external display to the laptop’s HDMI. Upon raising this on their site, they called to try and troubleshoot and scheduled technician to drop by after failing to address the issue. The technician came and was prepared to just replace the entire motherboard. So they came prepared for worst case so that they can fix the issue. Not sure about others’ experience, but it went well for me.

Hi regarding the Premier Onsite service, do you know if the tech will only attend the onsite service at my residence or can be at a local place eg a local polytechnic? My daughter is attending a polytechnic and I intend to buy her a mid range Thinkpad for her poly usage. Since she's going to be at the polytechnic at least 4 days a week for long hours if the laptop gets faulty I'd like it to be attended to asap not wait till a day that she doesn't have class then the on-site tech can come to the house. Thank you.

 

[stanlawj]

Hi regarding the Premier Onsite service, do you know if the tech will only attend the onsite service at my residence or can be at a local place eg a local polytechnic? My daughter is attending a polytechnic and I intend to buy her a mid range Thinkpad for her poly usage. Since she's going to be at the polytechnic at least 4 days a week for long hours if the laptop gets faulty I'd like it to be attended to asap not wait till a day that she doesn't have class then the on-site tech can come to the house. Thank you.

Why don't you ask Lenovo?
Just give the sales ppl a hypothetical question: display flickering, black screen, or cannot startup for that particular model you are intending to buy. How would your Premier Onsite service work to repair it? Then along the way, ask them about who is the technician, how will they troubleshoot, where will technician go to, what appointment time etc.

I have not used lenovo onsite service before, but what you really need is the option to schedule onsite service at your home during evening hours 6pm - 9pm when you and your daughter will be at home. Ask about this.

But 4pm-6pm will be a good compromise if 6pm-9pm is not possible. Have you considered this timing?

 

[watzup_ken]

Hi regarding the Premier Onsite service, do you know if the tech will only attend the onsite service at my residence or can be at a local place eg a local polytechnic? My daughter is attending a polytechnic and I intend to buy her a mid range Thinkpad for her poly usage. Since she's going to be at the polytechnic at least 4 days a week for long hours if the laptop gets faulty I'd like it to be attended to asap not wait till a day that she doesn't have class then the on-site tech can come to the house. Thank you.

I think you will need to confirm with Lenovo on this. For my case, the laptop was serviced at my home. In my opinion, Poly can be tricky because the technician will need to navigate to the faculty or area, which will delay the completion. Most campus can be quite big.

 

[trenzterra]

Hi regarding the Premier Onsite service, do you know if the tech will only attend the onsite service at my residence or can be at a local place eg a local polytechnic? My daughter is attending a polytechnic and I intend to buy her a mid range Thinkpad for her poly usage. Since she's going to be at the polytechnic at least 4 days a week for long hours if the laptop gets faulty I'd like it to be attended to asap not wait till a day that she doesn't have class then the on-site tech can come to the house. Thank you.

Just make sure the person knows how to go. Last time the person came to a cafe to help replace wifi card

 

[devglass]

Have been using thinkpads for a decade and all servicing I have been to, took less than a week. Just collected my thinkpad for a LCD replacement took about 4 days.

I think TS is just unlucky for picking up a non-reliable set from Lenovo. I had my fair share with ASUS gaming laptop previously too

 

[jokerpoker81]

Have been using thinkpads for a decade and all servicing I have been to, took less than a week. Just collected my thinkpad for a LCD replacement took about 4 days.

I think TS is just unlucky for picking up a non-reliable set from Lenovo. I had my fair share with ASUS gaming laptop previously too

lenovo is the first brand i cross out! 2 ex companies i worked in uses thinkpad, nad so many issues! be it adapter issues, programs keep hanging, or worse, less than 1 year need to replace motherboard! i will avoid at all costs! they were a good brand, but no longer so.

 

[endlssorrow]

If bring the set to their customer repair center can anot?

thanks for sharing their lousy service.
deeply understand ur unhappiness n frustration. Moreover as a student that gotta rush for assignments

 

[nez]

You need to have an international warranty tag to the 3-yrs on site premier
it's an additional add on

i've bought a US thinkpad before, and they shipped the mobo from overseas to SG and arranged for fixing at premises

hi. How did you add on international warranty?

Planning to get a Lenovo in US at bestbuy

Thanks.

 

[Firestone]

hi. How did you add on international warranty?

Planning to get a Lenovo in US at bestbuy

Thanks.

upgraded via lenovo US website via serial number
warranty needs to be valid before you can upgrade