Last week I noticed that my phone have crack at the bottom microphone hole area.
I immediately brought it to LG Service Center to have it replaced as I never dropped nor mistreated my phone to have that crack. To my surprise the customer agent who attended to my phone instantly said that it's a wear and tear issue and is not covered by warranty. I told him that it's not a wear and tear issue as it's a crack. I would understand if it's a scratch or dent but it's definitely a crack. I have done my research a lot if someone else encountered the same issue I have and seems that it is existing globally. They have contacted the LG regarding the matter and said that if anyone have the same issue they should go down to their nearest LG service center and have it replaced. LG did not elaborate on the issue but they only said that only few batches are affected with the cracked bottom hole and have since resolved the production issue. Back to my story, I told the customer agent about LG issuing a statement to replace the cracked microphone hole area and he only said that there was no advice on them. He can only do is to bring it to top management and see if I can get discount for screen replacement.
Since I failed to have the cracked microphone hole area replaced, I go back home and emailed LG with what I encountered in their service center. The csr who responded me in the email told me to bring my phone to the service center and have their technicians checked and will do necessary actions. But then I told them that I already went there and they refused to replace my screen. I told them to clarify first with LG if there was indeed such memorandum to replace the cracked microphone hole area before I come down again to their service center. A day after they have called me and said that they will replace the screen for me and will send my old screen to the LG for further investigation. So the next day I come to LG and my screen was replaced and it took only 30 minutes to finish.
For those who have encountered the same crack as mine, better go to the service center right away to have your screen replaced. BTW the price for the screen is around 190+ (forgot the exact figure) before GST.
Here is the link on which LG has responded regarding the crack issue.
Just replace "_" with "." as I am not able to post link as of the moment.
www_trustedreviews.com/news/lg-g3-owners-complain-of-cracking-issues