LG G4

[OutBreak]

How long they took to call/ sms U for collection?

I sent it in on 10 Dec and received the sms to collect it on 18 Dec. So its about a week..

 

[Jim Gordon]

I thought Apple is 1 to 1 exchange within a year of warranty?

Sent from LGE LG-H815 using GAGT

now apple take different approach alr, they say if beyond repair then exchange, if repairable you will need to wait

 

[Jim Gordon]

A lot of people's phones are suddenly dying and stuck in boot screen when re-attempt to power on it looks to be affecting a whole batch of phones whose serial number (not IMEI) starts with '505'.

The 505 I think is the year and month naming format for manufacture date used by LG, 5 = 2015, 05 = May

You can check the serial no. on the box, or on the phone, if you remove the battery there should be a sticker stuck on the battery compartment with the serial and IMEI

This problem is scary cos once it strikes, you have no way to save your phone's internal memory, and of course when the service centre receives it, they will wipe the phone.



Sony camera is overhyped. I come from a Z1 Compact in the past and the new xperias they use still arent up to standard in camera software, the phone still lacks OIS and the noise reduction still is too aggressive in low light




on side note, has anyone who went through the whole service process can help me confirm do they really need the proof of purchase? cos i cant find my receipt and only have the warranty card (which does have the retailer's stamp and all but its still no receipt)

Jialat, 505 is For H818/815 model is it or affect F500 model (export set) as well ? I just bought one export set but haven reached me yet. sian sia.

 

[dreamz13]

Jialat, 505 is For H818/815 model is it or affect F500 model (export set) as well ? I just bought one export set but haven reached me yet. sian sia.

Check your serial number when it arrives.

 

[Chemist_Sim]

I sent it in on 10 Dec and received the sms to collect it on 18 Dec. So its about a week..

Is it because due to many motherboard changing? Quite slow though

 

[maur_james]

1:1 normally applies for products defective during the first 7 days of purchase - via telcos (not too sure if that has changed too).

Telcos no longer exchange phones, once you leave the shop.

 

[ILoveMYMAMA]

Just to check, anybody has any solution if it says unable to update my phone?
Tried Mac with different cable, din work.
Tried windows but it says no update.

Unable as in lg bridge says you are currently running the latest software? And you wanna update to marshmallow? Try LGUP software in xda forums

Sent from LGE LG-H815 using GAGT

 

[OutBreak]

Is it because due to many motherboard changing? Quite slow though

Most probably they did not anticipate the influx of motherboard failures with G4 owners. I am surprised that they did not see it coming, it's a global issue affecting the early batch of phones. It is really disgusting when LG fails to acknowledge or admit the issue. The nonchalant attitude with a huge company like LG is disturbing. I am waiting for a class-action lawsuit in the US.. it needs to hit them where it hurts.. their profits!

Global issue:
https://www.reddit.com/r/lgg4/comments/3wir18/psa_if_you_purchased_a_g4_before_october_it_may/

(US) Sprint Recall:
https://www.reddit.com/r/lgg4/comments/3nhzuw/sprint_lg_g4_recall/

LG ratings in US:
http://www.consumeraffairs.com/cell_phones/lg_cell_phones.html

 

[cscs3]

I thought Apple is 1 to 1 exchange within a year of warranty?

Sent from LGE LG-H815 using GAGT

They send it for repair at back end. All you get for 1 : 1 is a recond set. Ie someone else set.

 

[doki81]

Most probably they did not anticipate the influx of motherboard failures with G4 owners. I am surprised that they did not see it coming, it's a global issue affecting the early batch of phones. It is really disgusting when LG fails to acknowledge or admit the issue. The nonchalant attitude with a huge company like LG is disturbing. I am waiting for a class-action lawsuit in the US.. it needs to hit them where it hurts.. their profits!

Global issue:
https://www.reddit.com/r/lgg4/comments/3wir18/psa_if_you_purchased_a_g4_before_october_it_may/

(US) Sprint Recall:
https://www.reddit.com/r/lgg4/comments/3nhzuw/sprint_lg_g4_recall/

LG ratings in US:
http://www.consumeraffairs.com/cell_phones/lg_cell_phones.html

damn... i am having the first batch as well... nowadays seldom use it as i have nexus 6p ady.... dunno when my g4 will die on me...

Sent from Huawei NEXUS 6P using GAGT

 

[bomiacheng]

1.ILoveMYMAMA
2.FishandWater
3.jungle_sg
4.sky133
5.cacafoo
6.studmufn
7.devilot4
8.radiancez567
9.josephlpw
10.mds8080
11.iciclexlolli
12.balzebub
13.lumjil
14.dreamz13
15.aeng
16.mecha_power
17.OutBreak
18.jess_sy
19.ParkJinYoung
20.slo_mo
21.Descay
22.dasreich
23.tess_yoyo
24.HuatKway
25.GenocideX
26.kumar2004
27.bluecheap
28.ti122000
29.chehjin
30.ShinigamiX
31.Chemist_Sim
32.DesertStrike
33.Azuzok
34.angelgemini
35.chiaRH
36.shady86
37.efini81
38. eyeheych
39. spyder79
40. NoKiALoVeR
41. oldturtle

mine died on 10th Dec. Just got back yesterday after they sent me an SMS for collection. at svc centre, i saw a cabinet full of phones (not sure if they are all G4s or not)

But it's running on MM though! Just relieved that I got it back before the holidays..

Hi, I am new to this forum. Come to here when I google for LG G4 boot loop issue.
My LG G4 (H815) also kena the boot loop issue and has the serial number starts with 505.
However, I already have my bootloader unlocked and rooted the phone
Any bro/sis here has same experience and knows if by any chances Singapore LG service centre would still recognise the warranty?

 

[ahtea]

Most service centres including Apple are repairing their products instead of exchanging them.

1:1 normally applies for products defective during the first 7 days of purchase - via telcos (not too sure if that has changed too).

Telco now also don't do 1-1 within 7 days if I am not wrong. Usually they ask you to go back to service centre if the set is faulty after you leave the shop.

 

[Bryson]

1.ILoveMYMAMA
2.FishandWater
3.jungle_sg
4.sky133
5.cacafoo
6.studmufn
7.devilot4
8.radiancez567
9.josephlpw
10.mds8080
11.iciclexlolli
12.balzebub
13.lumjil
14.dreamz13
15.aeng
16.mecha_power
17.OutBreak
18.jess_sy
19.ParkJinYoung
20.slo_mo
21.Descay
22.dasreich
23.tess_yoyo
24.HuatKway
25.GenocideX
26.kumar2004
27.bluecheap
28.ti122000
29.chehjin
30.ShinigamiX
31.Chemist_Sim
32.DesertStrike
33.Azuzok
34.angelgemini
35.chiaRH
36.shady86
37.efini81
38. eyeheych
39. spyder79
40. NoKiALoVeR
41. oldturtle
42.Bryson


Firmware: V10D
S/N: 505

Died on me while I was just surfing the net on my way home in the bus and the service centre has closed!

 

[Amatrix8]

hi,
Saw this in the XDA post, see below link:
http://forum.xda-developers.com/sprint-g4/general/lg-sprint-admit-hardware-issue-t3215396

 

[garychengjw]

If s/n 505. Don't update to v10d? Scary leh.

Sent from Huawei NEXUS 6P using GAGT

 

[spyder79]

Hi, I am new to this forum. Come to here when I google for LG G4 boot loop issue.
My LG G4 (H815) also kena the boot loop issue and has the serial number starts with 505.
However, I already have my bootloader unlocked and rooted the phone
Any bro/sis here has same experience and knows if by any chances Singapore LG service centre would still recognise the warranty?

Can't even boot in the OS. no way can see.

If s/n 505. Don't update to v10d? Scary leh.

Sent from Huawei NEXUS 6P using GAGT

It is mainboard issue not software... update or not still will kena. just remem to backup weekly...

 

[slo_mo]

Just got my device this morning. Mobo change to s/n 512 and software updated to V20a marshmallow.
Sent to service center 12Dec, received sms last 24Dec to claim device.

Sent from LGE LG-H815 using GAGT

 

[Jim Gordon]

Just got my device this morning. Mobo change to s/n 512 and software updated to V20a marshmallow.
Sent to service center 12Dec, received sms last 24Dec to claim device.

Sent from LGE LG-H815 using GAGT

12 days so long

 

[Intrinion]

If s/n 505. Don't update to v10d? Scary leh.

Sent from Huawei NEXUS 6P using GAGT

It's pretty scary.
Over the past weekend, there were +10 more causalities

 

[slo_mo]

12 days so long

Try the suggestion of Descay, I think his device got fixed faster than mine.

Sent from LGE LG-H815 using GAGT