M1 home broadband service

[Steven899]

Their database on my email was incorrect and I didn't receive my bills invoice.I was not alerted to pay the bills and end up they terminating my broadband and I have to pay penalty charge for the contract signed.I have pleaded with them to waive my penalty and will continue to renew my contract but to no avail.I visited bugis and Tampines branch and call them but cannot be resolved
even after writing to the mgt as well.This is the kind of service I get.

 

[froztheart]

Their database on my email was incorrect and I didn't receive my bills invoice.I was not alerted to pay the bills and end up they terminating my broadband and I have to pay penalty charge for the contract signed.I have pleaded with them to waive my penalty and will continue to renew my contract but to no avail.I visited bugis and Tampines branch and call them but cannot be resolved
even after writing to the mgt as well.This is the kind of service I get.

Wrong forum.
https://forums.hardwarezone.com.sg/forums/internet-bandwidth-networking-clinic.4/

Anyways, termination is at least a good 2/3 months since overdue.
Cannot be that you didn't check when you provide your email and also did not notice no bills sent to you all the time?

 

[alex22]

Wrong forum.
https://forums.hardwarezone.com.sg/forums/internet-bandwidth-networking-clinic.4/

Anyways, termination is at least a good 2/3 months since overdue.
Cannot be that you didn't check when you provide your email and also did not notice no bills sent to you all the time?

Yup sounds like a self pwn.
Even if no bill, know is fixed cost, every month also can auto go axs press in an amount equal to the flat fee.

 

[alex22]

Mod pls move this to edmw

 

[froztheart]

Yup sounds like a self pwn.
Even if no bill, know is fixed cost, every month also can auto go axs press in an amount equal to the flat fee.

You very direct. lol
But ya, they wouldn't direct terminate one, so don't make much sense with the sequence of event that was shared.

 

[Jurong640]

You very direct. lol
But ya, they wouldn't direct terminate one, so don't make much sense with the sequence of event that was shared.

They even have an app, and sms reminders. Not having email reminders isn't a good excuse. Have to agree it's a fixed cost, every month need to pay, don't you feel weird not paying for a few months which you have been paying for a while.

Anyway, @mods @Vulpix please move this thread to M1 Fibre thread.