Macbook Screen stains on Retina screen

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Zomgnoob

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Hi I've heard that Apple does have an replacement plan for Retina screen due to coating stains that is affecting the display, aka 'Staingate'.

Recently the stain became unbearable and was creeping to the center of the screen, I found out about their replacement plan only then.

I did call apple support but the aussie guy an the other end of the line doesn't know what i'm talking about (or so he claims) and recommended me to take it to authorized apple repair shop to assess.

Does anyone have any experience replacing it for free outside the Applecare plan? My Macbook was bought in early 2014 and other website notices states that they will replace it within 3 yrs of purchase but if I do not have apple care will they do the replacement?

Wouldn't want to waste my time backing up files and getting in line at the shop just for them to taiji the problem back to me again.
 
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zitseng

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Zomgnoob said:
Hi I've heard that Apple does have an replacement plan for Retina screen due to coating stains that is affecting the display, aka 'Staingate'.

Recently the stain became unbearable and was creeping to the center of the screen, I found out about their replacement plan only then.

I did call apple support but the aussie guy an the other end of the line doesn't know what i'm talking about (or so he claims) and recommended me to take it to authorized apple repair shop to assess.

Does anyone have any experience replacing it for free outside the Applecare plan? My Macbook was bought in early 2014 and other website notices states that they will replace it within 3 yrs of purchase but if I do not have apple care will they do the replacement?

Wouldn't want to waste my time backing up files and getting in line at the shop just for them to taiji the problem back to me again.
Click to expand...

By right it should still be covered outside of warranty. I'm surprised the Apple support guy isn't aware about it. Perhaps they are just playing cautious to not assume this is a coating stain issue until it is actually inspected.
 
PetPet

PetPet

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When did you have your macbook purchased? Head down to AASP, and have it replaced if it falls under the follow criteria.

http://www.macrumors.com/2015/10/17/apple-mbp-ar-coating-quality-program-staingate/

Apple will replace Retina displays on affected MacBook or MacBook Pro models for free within three years from the date of original purchase, or one year from October 16, 2015, whichever is longer. Affected customers that have already incurred out-of-warranty costs may be eligible for a refund through AppleCare support.
Click to expand...
 
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zitseng

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Arandalo

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VodkaPear

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Arandalo said:
Wow. Did you mention about the battery bloated issue to alab or did they found out and replace for you without you mentioning it?
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Nope. I brought it in, indicated my screen got coating issue.

It's only when it is ready for me to collect, the staff told me that they replaced the battery due to it is bloated.
 
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htngwilliam

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VodkaPear said:
Nope. I brought it in, indicated my screen got coating issue.

It's only when it is ready for me to collect, the staff told me that they replaced the battery due to it is bloated.
Click to expand...

Awesome service. My encounter with A labs is totally hopeless. Now Apple intend to start a flagship store in SG, A labs start producing world class services
 
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