KillerKidz
Master Member
- Joined
- May 21, 2006
- Messages
- 3,904
- Reaction score
- 0
Which model of Mazda first? If it's the Astina, the rear driver side is where most of the ECUs for the onboard safety features are.
Secondly, EVERY AD, makes you claim OD first, so they can start repairs, this is very normal as they are a business, they have to ensure they get paid BEFORE they start work.
They will run two tracks - (a) CLAIM OD & start repairs, followed by (b) Submission of claims & reimbursement.
While you pay up the excess first, and claim OD, your insurance however, will not be affected at the next renewal. The pain is having to shell out the excess and get the repairs done. Additionally, you might want to rent a car yourself and claim back the loss of use via cash from the van company, especially if repairs exceed the allowed/permitted rental time/days.
Meanwhile, the track (b) submitting of claims and getting your excess and doctor fees (if any) can take a few months to come back to you via a cheque or bank credit. If successful, you will get back your excess and loss of use.
===
In 2016, my 3 month old Mazda3 was hit by a lorry reversing after it tried to do an illegal u-turn. I was willing to pay OD, pay my own rental, but TEK being the so wonderful AD (best ever!!!) told me they have no capacity to repair my car until THREE (3) months later. Dec, Jan, Feb. Right past CNY. Headlight cracked, bonnet dented, fender dented, and I'm to live like that for THREE frickin' months.
Reason: My car can still drive, they will focus on the more major accident cars first. I told them to issue me a black and white stating that the car is safe to drive and any further damages while driving like short circuiting (HL is cracked, water can go in, right?), I will be protected. Nada.
So I did the next best thing. I called up JDM Autocare, barely a few sentences in about TEK, the owner already guessed it, they can't do the repairs and they want me to wait.
So I picked up my accident report from TEK, I drove over to JDM. My replacement car was ready when i reached, and repairs started immediately. I paid 0 excess, paid no rental and my workshop pursued the claims for me and merely asked me to signed when the claims were completed.
No hassle. No fees. These workshops operate in the way is that if they fail to sue and claim the car that rear ended you, they also won't make you pay for the repairs, they suck it up. So if they reject your repairs upfront, likely they know it's a losing money case. If they smile and welcome you wide open arms, they super 200% confident they will claim back.
===
TEK gave me a bad aftertaste albeit the Mazda vehicles are awesome to drive and own. Their workmanship, speed and willingness to listen to customers, usually falls very far thereafter. Claim for warranty items, also gave me a lot of headache(s).
===
If you can't stomach the wait and claim the OD, you may go outside to ANY workshop, since this is not your fault, you are not tied to authorised dealers only.
If you rear ended somebody, then your repair options are pretty much limited only to authorised workshops.
For this reason, my subsequent Mazdas, I had the insurers add a clause for 15% more on my premium, to allow me to go do ANY workshop for my repairs, including TEK.
----
PERSONALLY... my advice. Get it fixed outside. Bluwell used to be a partner for Mazda repairs, TEK used to sub the jobs to them. My regular go-to workshop JDM Autocare also does repair works. I've had a BMW, Atto3, Mazda 3 BM, BN, BP all properly repaired and taken care by JDM.
If not. you can continue with TEK. You *will* get your money back it's just when. The last time I claimed OD and sued... I called the insurer weekly, and got back all my money, ($600 excess, $1000 car rental, $3000 over in medical) in about 6 months. And I'm told this is very fast already.
Thank you for the detailed breakdown! Mine is a Mazda 6 Sedan.
A few people have also suggested getting it repaired at an outside workshop. My main concern is whether doing bodywork repairs outside will void my remaining 3 years of factory warranty with TEK.
I checked my Vehicle Sales Agreement's warranty clause, and it does not explicitly mention external workshop repairs forfeiting coverage. I also still have 2 servicing sessions left with TEK that I don't want to lose.
Under CCCS guidelines, authorized dealers aren't supposed to void warranties just for using 3rd-party workshops unless the work directly caused a defect. Not sure if anyone here repaired bumper/body damage outside and faced issues claiming mechanical warranty or servicing with TEK later on?
Last edited: