Membership Help

[kelthalas]

Hello,

I would like to enquire, Why does my account automatically change to guest account the very moment my deluxe account expires?

 

[kelthalas]

Any response? It's been three days..

 

[lyfeforce]

Hi kelthalas,

I've forwarded the thread to our admins.

 

[kelthalas]

Thank you very much lyfeforce

 

[kelthalas]

hello,

do you guys not think that this is taking slightly too long for a reply?..

 

[hwzadmin]

Dear Member,

Apologies for the late reply. We were running some checks on your account to see if it was functioning properly. Your status turns into a guest once your Deluxe Membership expires because you applied for Mass Order forum access. This is the system's way of preventing a conflict when you are posting.

 

[kelthalas]

Dear Member,

Apologies for the late reply. We were running some checks on your account to see if it was functioning properly. Your status turns into a guest once your Deluxe Membership expires because you applied for Mass Order forum access. This is the system's way of preventing a conflict when you are posting.

Thank you for the reply, does that mean that If I was to not do anymore mass order, I would have to pm the admins prior to it?

In addition, a guest account forbid me from sending private message so There's no way I can pm an admin when it happens. Is there a way to get about this?

Thanks

 

[hwzadmin]

Dear Member,

Yes, admins should be informed about it although we have verified that this does not occur for all Deluxe Mass Order members. We are still attempting to pinpoint the cause of this discrepancy. Have you requested for a transfer of your Deluxe Membership in the past?

Thank you for the reply, does that mean that If I was to not do anymore mass order, I would have to pm the admins prior to it?

In addition, a guest account forbid me from sending private message so There's no way I can pm an admin when it happens. Is there a way to get about this?

Thanks

 

[kelthalas]

I have once done a giveaway of deluxe membership but it was about three years ago.

 

[kelthalas]

its been awhile. someone kindly assist on this?

 

[kelthalas]

Any mods or admins?

 

[hwzadmin]

Dear Member,

Apologies for the late reply. Please consider sending us an email at membership@hardwarezone.com.sg for a quicker response. Your transfer of Deluxe Membership caused this error because your subscription was tied in with Mass Order access rights.

In summary,

1) If your Deluxe Membership expires, you will lose MO access rights as well because Deluxe Membership is a pre-requisite for MO access.

2) If you lose your MO access rights while your Deluxe Membership is still ongoing (this should not be the case), drop us an email at membership@hardwarezone.com.sg and we will reactivate it.

3) You can simply opt not to use the MO forum if you do not wish to. There is not deactivation required for that.

Your account should not be deactivated as guest in any case unless your email verification has not been completed. You can also email us in this instance.

We have added two complimentary months of subscription to you as a compensation for your trouble.

Any mods or admins?