Zero1 Mobile discussion thread

[Nemesis Alien]

Suddenly kena bill $119.96. I can't understand the bill

Divide by 19?

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[123kidy]

Suddenly kena bill $119.96. I can't understand the bill

i went down the office and ask
they say will correct the mistake

but then they send me another invoice which is wrong again

email really no use. need to go down personally and make noise

 

[TehSiewDaiPeng]

I also kena charge 95.6$. I have 2 numbers with zero1. But i go check my bank statement. Zero1 last charged me for 1 of the number is on march and another on feb. The price of 90+ is correct for missing charges for apr, may and jun. But their invoice on jun cmi. I cant understand...

 

[Nemesis Alien]

i went down the office and ask
they say will correct the mistake

but then they send me another invoice which is wrong again

email really no use. need to go down personally and make noise

The invoice dated before or after you bang table?

You went TPY yellow pages building? Did they sexplain the breakdown?

 

[123kidy]

The invoice dated before or after you bang table?

You went TPY yellow pages building? Did they sexplain the breakdown?

they send one invoice for $400+ on 27th June
went down on 28th

29th resend me the amendment one but still wrong

emailed them but no response

plan to go down tomorrow again

 

[Nemesis Alien]

they send one invoice for $400+ on 27th June
went down on 28th

29th resend me the amendment one but still wrong

emailed them but no response

plan to go down tomorrow again

Go down, ask them 2 things:

1- What department is this?

2- Where is your billing department?
- Can I speak to your billing department?

I suspect it isnt even in sg and their hands dont clap.

 

[yksrel]

Guys, just send an email to Zero1 and IMDA (info@imda.gov.sg).
Let the Authority (The Big Boss) knows and follow-up with them. A Telco that can't even handle basic billing issues, and respond to Consumers' queries/complains timely is not fit to be a Telco here in Singapore. Unacceptable!

I'm sure if more people file a complaint to IMDA, hopefully Zero1 will be more proactive in handling the basics of being a Telco.

 

[Himalaya]

Guys, just send an email to Zero1 and IMDA (info@imda.gov.sg).
Let the Authority (The Big Boss) knows and follow-up with them. A Telco that can't even handle basic billing issues, and respond to Consumers' queries/complains timely is not fit to be a Telco here in Singapore. Unacceptable!

I'm sure if more people file a complaint to IMDA, hopefully Zero1 will be more proactive in handling the basics of being a Telco.

Agreed. Don't waste our time with Zero1 billing unless you are too free. Fill in IMDA online form (whistleblow@imda.gov.sg), stated Zero1 SCAM as they get money from our CC anytime they want with "error billing", refund in process for month never happen, let IMDA deal with Zero1 until a confirmed refund date.

For my case, I just need to follow up with IMDA (more responsive) until I get my money back

"Further to our email dated 12 June 2019, we understand from Zero1 that they have processed your refund on 4 June 2019. The amount may take 5 to 10 working days to be reflected in your bank account.

Notwithstanding, IMDA has conveyed your feedback to Zero1 for their review.

Thank you for your understanding."

 

[123kidy]

Agreed. Don't waste our time with Zero1 billing unless you are too free. Fill in IMDA online form (whistleblow@imda.gov.sg), stated Zero1 SCAM as they get money from our CC anytime they want with "error billing", refund in process for month never happen, let IMDA deal with Zero1 until a confirmed refund date.

For my case, I just need to follow up with IMDA (more responsive) until I get my money back

"Further to our email dated 12 June 2019, we understand from Zero1 that they have processed your refund on 4 June 2019. The amount may take 5 to 10 working days to be reflected in your bank account.

Notwithstanding, IMDA has conveyed your feedback to Zero1 for their review.

Thank you for your understanding."

thanks. just emailed IMDA.

zero1 super disastrous. dont even have telephone to call

email and facebook messages totally non-existent except for the normal template replies.

you want things done you have to go down personally and even that can't solve the problem. i personally went down 3 times to the office

tried porting out to starhub but starhub say unable to port over. tell me approach zero1.
i dont want to lose my number and im stuck with zero1 now.

my 2 main issues
1) charge me $450+ when im just paying $19 amonth. sent me the amended invoice but still charge wrongly
2) cannot port out to another telco. starhub say is zero1's issue.

 

[kottty]

thanks. just emailed IMDA.

zero1 super disastrous. dont even have telephone to call

email and facebook messages totally non-existent except for the normal template replies.

you want things done you have to go down personally and even that can't solve the problem. i personally went down 3 times to the office

tried porting out to starhub but starhub say unable to port over. tell me approach zero1.
i dont want to lose my number and im stuck with zero1 now.

my 2 main issues
1) charge me $450+ when im just paying $19 amonth. sent me the amended invoice but still charge wrongly
2) cannot port out to another telco. starhub say is zero1's issue.

i just Port out to M1 sim only plan .no issue..afternoon 2PM sign up m1 and ard 11PM Port in alry..and i also cancel my credit card..scare they anyhow charge later..

Sent from Xiaomi MI PAD 4 using GAGT

 

[montosun]

thanks. just emailed IMDA.

zero1 super disastrous. dont even have telephone to call

email and facebook messages totally non-existent except for the normal template replies.

you want things done you have to go down personally and even that can't solve the problem. i personally went down 3 times to the office

tried porting out to starhub but starhub say unable to port over. tell me approach zero1.
i dont want to lose my number and im stuck with zero1 now.

my 2 main issues
1) charge me $450+ when im just paying $19 amonth. sent me the amended invoice but still charge wrongly
2) cannot port out to another telco. starhub say is zero1's issue.

i think the reason you cant port out is because there is an "outstanding bill", this is why i did not port out last month as zero1 did not send me a bill for the previous month.

thankfully they did billed me after that so i can finally port out peacefully at the end of this month.

to be fair thou i have been using it for more than 6 months now with no issues other than late billing, it's just that the plan is no longer attractive at $14 per month

 

[pshing]

This month they billed me wrongly again. $29 instead of $19.
I still haven't gotten any reply on the $119 bill. Really can't make it...

 

[Nemesis Alien]

This month they billed me wrongly again. $29 instead of $19.
I still haven't gotten any reply on the $119 bill. Really can't make it...

They billed me 19, still no response on my 59

 

[blurpandasg2014]

Is there something wrong with zero1 billing?

My uncle also got charged additional money for month of May

 

[nwh_sg]

seems like I got double-charged?

 

[white_prince]

Is there something wrong with zero1 billing?

My uncle also got charged additional money for month of May

Better email to ask
The customer support is non-existence
I m worried for TPG now

 

[Himalaya]

Is there something wrong with zero1 billing?

My uncle also got charged additional money for month of May

Nothing wrong. Zero1 always "Error billing", can get free money from our CC company without the need to pay interest.

If needed, you can get iMDA help to get back your money, Zero1 will try to use the same delay tactic (refund in progress), you need to press iMDA to ask Zero1 for a conformation date due to Zero1 refund in-progress for month also never happen.

 

[Dhalsim]

Zero1 has zero customer service ���

 

[piyozz]

Anyone still with the $19 plan? How is your speed these days? I find it slower than usual when I'm using less than 10gb. Tried speedtest, true to it, its only 0.5mbps

 

[DWOPP30]

Can't even Google for their website. Used all sorts of key words also cannot find.

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Tells U all U need to know about why you should not switch out of your current telco