Zero1 Mobile discussion thread

[dredd]

Anyone still with the $19 plan? How is your speed these days? I find it slower than usual when I'm using less than 10gb. Tried speedtest, true to it, its only 0.5mbps

i am still on the $19 plan.. thinking about giving it up for gomo

Sent from Xiaomi POCO F1 using GAGT

 

[piyozz]

i am still on the $19 plan.. thinking about giving it up for gomo

Sent from Xiaomi POCO F1 using GAGT

Same here, but will monitor and see how. Cos only ytd the network seems really patchy. Today still OK.

 

[Nemesis Alien]

i am still on the $19 plan.. thinking about giving it up for gomo

Sent from Xiaomi POCO F1 using GAGT

What is gomo? And its unlimited?

 

[Ylendeth]

Why u all is so many probrem with zero1 har? I can is even watch Amazon Prime beedio lor but at lowest quality rah.

Watch lesser prawn hub rah knn

 

[piyozz]

What is gomo? And its unlimited?

Another virtual telco by singtel. They are not unlimited, they are $20 for 20GB. Part of the reason I stick with zero1 cos unlimited haha... And I take NEL everyday so singtel is a better choice for me.

 

[piyozz]

Why u all is so many probrem with zero1 har? I can is even watch Amazon Prime beedio lor but at lowest quality rah.

Watch lesser prawn hub rah knn

I don't usually have problem with zero1, in fact I'm doing fine with it. But ytd I think there was something wrong with the network, patchy as f, even radio also keeps dropping. So I did speedtest, walao only 0.5mbps... Today siao again I did speedtest and its about 5mbps. My data only reset on 1st of the month. So I guess its a one off issue?

 

[dryteletubby]

I think for those who seriously want to use zero1, get a singtel dash account for bill payment and add just enough money when needed.

 

[blueboat]

Zero1 can buy new number and not port in?

 

[Nemesis Alien]

Zero1 can buy new number and not port in?

Yes, but no choosing...

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[_hulk_]

I Kena billed 3 times the amount.

How to resolve? Email them like no reply.

 

[Nemesis Alien]

I Kena billed 3 times the amount.

How to resolve? Email them like no reply.

Suck tumb lor, I also genna 2mths ago, so did another edmwer, sent at least 5 emails, only generic reply...

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[CyanSupra]

I Kena billed 3 times the amount.

How to resolve? Email them like no reply.

Same leh.

I shoot email, last freaking month they both reply me.

So I port out lo. Send them another email reminding them I have ported out and not to bill me again cos they have multiple billing record.

Guess what? Until now still no reply.

I ish recommend u guys to port out from this useless Telco. Customer service is non existent

 

[Hebe田馥甄]

Anybody port out w.o paying??? Zero1 mess up billing and non existence cs

Very hard to liase with them

 

[Himalaya]

I Kena billed 3 times the amount.

How to resolve? Email them like no reply.

Write to iMDA Whistle Blowing Channels, state it as SCAM as they steal our CC money using standard reason error billing and refund in-progress for donkey year. Same reason will be given to iMDA, never let go iMDA until iMDA help u get back all the money.

 

[Hebe田馥甄]

Nothing wrong. Zero1 always "Error billing", can get free money from our CC company without the need to pay interest.

If needed, you can get iMDA help to get back your money, Zero1 will try to use the same delay tactic (refund in progress), you need to press iMDA to ask Zero1 for a conformation date due to Zero1 refund in-progress for month also never happen.

Just asking so far iMDA got do anything?

 

[roti.butter]

Just asking so far iMDA got do anything?

The answer lays on the second paragraph by Himalaya.
Get iMDA to ‘press’ the telco to confirm a date for refund.
Think you might need to send repeated emails to achieve that.

 

[Himalaya]

Just asking so far iMDA got do anything?

iMDA help to get back the money and feedback to Zero1 the issue raised, so far Zero1 stop issuing me error billing.

 

[Downloader]

I Kena billed 3 times the amount.

How to resolve? Email them like no reply.

Is this 3 times the amount for May dated bill but sent in mid Jun? If so many kena.

While the amount is correct because Apr invoice they emailed to ignore and didn't charge to cc and also did not charge to cc in May, the content is wrong. For mine it shows bill for Apr and another for Apr adjustment and then May advance subscription when it should be for Apr, May and Jun. Emailed and fb msged them they replied will look into it but then came Jun dated invoice but again sent one month late in mid July, it shows advance subscription for Jun. Some will think it is correct since it's advance payment but for my case (not sure about others), past bills are not advance payment. My billing cycle is 1st of the month but the bill for the same month only comes mid month. If it sounds confusing, just know that I'm billed and paid up to date just that on their books I'm always paying for previous month when in fact it should be I'm paying for current month. It will be hard to track if this drags on as when the time comes to terminate, on their books I will be owing them current month.

Currently using TPG for data and waiting for better unlimited data deals so holding on to $19 Zero1 for now.

 

[PeasantBeing]

Every telco will bill one month in advance. Eg my M1 bill dated 2 June will bill from 2 June to 1 July plus whatever extra usage charge incurred from 2 May - 1 June.

Zero1 seemed to send their bills late and on irregular dates but when I checked their bills, everything ok so far. Eg for 1 Apr invoice date, it will show billing period /current usage for 1 Mar to 31 Mar and advance subscription for 1 Apr - 30 Apr. Nothing wrong with this.

I recently terminated my Zero1 line by end June (as I have too many lines already), so far no issue with over billing yet.

Sent from REDMI NOTE 5 on Rocket Uno with TPG Booster using GAGT

 

[Downloader]

Every telco will bill one month in advance. Eg my M1 bill dated 2 June will bill from 2 June to 1 July plus whatever extra usage charge incurred from 2 May - 1 June.

Zero1 seemed to send their bills late and on irregular dates but when I checked their bills, everything ok so far. Eg for 1 Apr invoice date, it will show billing period /current usage for 1 Mar to 31 Mar and advance subscription for 1 Apr - 30 Apr. Nothing wrong with this.

I recently terminated my Zero1 line by end June (as I have too many lines already), so far no issue with over billing yet.

Sent from REDMI NOTE 5 on Rocket Uno with TPG Booster using GAGT

All this started after they migrated to the new billing system. Those who opted in for roaming get theirs migrated earlier and those like me who didn't eventually were also migrated. Prior to this, billing is also the same i.e. previous month excess usage if any + current month.

Yes every telco bill in advance but Zero send their late despite the bill showing dated correctly. Using actual example, 01 March dated bill sent on 11 March and was for Feb excess usage and March advance billing. So this was charged to CC and paid.

Then came the hooha. Sent bill 01 April dated bill on 30th April but show charges is for March when it was already paid. Fine, they subsequently send an email to inform us to ignore and did not charge to cc. Can see its using the new billing system as the format is different.

No bill was sent in May.

Then on Jun 22, they sent a bill dated 01 May and in it show the error I mentioned earlier. Double charge for April and May advance payment when it should be for Apr, May and June since it's 3 times the amount.

So the error carried on to 01 June dated bill received only on 11 July. It shows its for June advance payment.

So as can be seen, on their books, one month paid is missing even though in terms of actual amount, we have paid up to date i.e till July so there's actually no lost but when it comes to the time to cut off e.g. if I terminate yesterday 31st July, on their books I still owe them July payment. If I terminate much later, can imagine how much we have to trace back. So guys keep your receipts.