Microphone broken - Where to fix ?

[vuminhduc]

Hi,
I bought a Samson Go Mic via Amazon (forwarded by Ezbuy) a week ago. Now laptop no longer detects the mic. No warranty.
Brought it over Sim Lim Square, looking for a shop that could fix it. Almost all shops declined to fix, except one. After 5 hours, replacing usb port, soldering some wires, etc. concluding the motherboard has problems, mic is still not working. Still tried to charge me 30$, negotiated down to 10$
Any advice on what I should do now? Any shop that can fix this? Or should I buy another mic locally with warranty? I can't find any local shop selling this mic

 

[kandinsky]

Aiya, why you go and resort to chapalang repair so fast.

1 week purchase from Amazon, think got good chance of getting a 1-1 replacement from them IMO. You can still try to contact CSO, they may not ask you to send back the old mic if it's not a very exp item and not worth the postage to send back.

Got link to item? See the reviews if got other reports of early uplorry also.

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If amazon CSO said no, then you can also consider RMA directly to Samson: https://www.samsontech.com/support/return-authorization-request/

The local distributor for Samson products according to Samson website:

e3 Audio LLP
Block 8, Lorong Bakar Batu #05-06
Kolam Ayer Industrial Park
Singapore
348743

Phone: +65 6352 5586
Fax: +65 6356 3665

Email: e3audio@gmail.com

Countries served: Singapore
Brands represented: Samson Audio, Samson Wireless

Dunno if they do repairs, they may for a fee since you have no warranty. Or maybe they can help RMA for a fee... etc

But now that you've tried a 3rd party repair, I dunno if they will still take in or not.

 

[wwenze]

The other shops were right, the last one just trying to earn a quick buck thinking everything can be solved by plugging things in and out. A quick check with a multimeter will already tell you whether soldering is needed.

1) Does Windows detect a new device upon plugging in? What shows up in device manager?
2) Does headphone out work, and is there any form of information for power/status on the mic itself?

 

[vuminhduc]

Aiya, why you go and resort to chapalang repair so fast.

1 week purchase from Amazon, think got good chance of getting a 1-1 replacement from them IMO. You can still try to contact CSO, they may not ask you to send back the old mic if it's not a very exp item and not worth the postage to send back.

Got link to item? See the reviews if got other reports of early uplorry also.

----------

If amazon CSO said no, then you can also consider RMA directly to Samson: https://www.samsontech.com/support/return-authorization-request/

The local distributor for Samson products according to Samson website:



But now that you've tried a 3rd party repair, I dunno if they will still take in or not.

Thanks for your reply. The thing is that I used ezbuy to ship the mic, so Amazon will not be responsible for refund or exchange (I did ask the CSO, and he said so)

 

[vuminhduc]

The other shops were right, the last one just trying to earn a quick buck thinking everything can be solved by plugging things in and out. A quick check with a multimeter will already tell you whether soldering is needed.

1) Does Windows detect a new device upon plugging in? What shows up in device manager?
2) Does headphone out work, and is there any form of information for power/status on the mic itself?

When I plug the mic in, sometimes the indicator light turns on, but the mic does not show up in the device manager.