Mobile Recontracting

[AdnexCC]

Just sharing my experience when i recontract my mobile line.

I have been a long long time customer of Red telecom in Singapore. Recently when i went to the shop to recontract my mobile line. I was told i need to pay $10++ for admin fee to recontract my mobile line. Additionally i was advised to pay for security subscription fee compulsory.

This really puts me off, i ask whether such fee is imposed by other telecom ? The tongue in cheek reply, they soon will follow suit ? huh ?

As the competitor telecom is just next door, i walk to the Orange telecom. Not only they do not have such admin fee, they offer $150 to $200 phone subsidy for new porting in customer. Went back to Red telecom and was told the port in subsidy can only be new customer AND must do online for CIS customer.

Orange Telecom offers SIM card waiver for new CIS customers. It is a no brainer what needs to do as far as customer is concerned, i do not seem to lost anything as telecom has no incentive to keep their loyal customer.

Sign up...paying little for new phone, walk away and praise the competition for the benefits of the customer.

so if you guys contract is up...consider the above options as i do not know how long this promotion will last

 

[mynickname]

Just sharing my experience when i recontract my mobile line.

I have been a long long time customer of Red telecom in Singapore. Recently when i went to the shop to recontract my mobile line. I was told i need to pay $10++ for admin fee to recontract my mobile line. Additionally i was advised to pay for security subscription fee compulsory.

This really puts me off, i ask whether such fee is imposed by other telecom ? The tongue in cheek reply, they soon will follow suit ? huh ?

As the competitor telecom is just next door, i walk to the Orange telecom. Not only they do not have such admin fee, they offer $150 to $200 phone subsidy for new porting in customer. Went back to Red telecom and was told the port in subsidy can only be new customer AND must do online for CIS customer.

Orange Telecom offers SIM card waiver for new CIS customers. It is a no brainer what needs to do as far as customer is concerned, i do not seem to lost anything as telecom has no incentive to keep their loyal customer.

Sign up...paying little for new phone, walk away and praise the competition for the benefits of the customer.

so if you guys contract is up...consider the above options as i do not know how long this promotion will last

Where is this shop? I want to port too

 

[lohsenglte]

Where is this shop? I want to port too

Any M1 Shop.

Sent from Xiaomi REDMI NOTE 4 using GAGT

 

[ocw000]

But how's the speed of orange's 4g network? Was tempted to switch over but after hearing my sis complaints about unable to access data when underground......

Sent from Somewhere ulu in Singapore using GAGT

 

[lohsenglte]

But how's the speed of orange's 4g network? Was tempted to switch over but after hearing my sis complaints about unable to access data when underground......

Sent from Somewhere ulu in Singapore using GAGT

It really depends on where you are and when you're using it.

If you're taking CCL and DTL, there's no reason why M1's network won't work most of the time (~95% of the time).

If you're taking NSL and EWL, it also works most of the time, just that 4G isn't as strong or cover as wide as rivals, but already close.

NEL though... All 3 have issues pertaining connectivity. Don't bother thinking that switching carriers will give you stable network there.

(Btw I'm saying during non-peak hours. Peak hours things will be slower, plus more places with poorer connectivity.)

Average 4G uptime in my testing of the three carriers:
1) SingTel
2) M1 (close to ST)
3) StarHub (more times on 3G than 4G, seriously)

4G performance (real world perf):
1) M1 / SingTel (not much difference that detected)
3) StarHub (slow 4G, plus on 3G just call the network snail sua.)

3G performance (real world perf):
1) SingTel
2) M1
3) StarHub

Note: This is just my experience, mainly around the northern and western part of Singapore, with occasional visit to other parts of the country. Your mileage may vary. I'm not employee of any carriers, I'm stating what I noticed over the past few months with the three carriers.

Sent from Xiaomi REDMI NOTE 4 using GAGT

 

[Anything_Whatever]

Just sharing my experience when i recontract my mobile line.

I have been a long long time customer of Red telecom in Singapore. Recently when i went to the shop to recontract my mobile line. I was told i need to pay $10++ for admin fee to recontract my mobile line. Additionally i was advised to pay for security subscription fee compulsory.

This really puts me off, i ask whether such fee is imposed by other telecom ? The tongue in cheek reply, they soon will follow suit ? huh ?

As the competitor telecom is just next door, i walk to the Orange telecom. Not only they do not have such admin fee, they offer $150 to $200 phone subsidy for new porting in customer. Went back to Red telecom and was told the port in subsidy can only be new customer AND must do online for CIS customer.

Orange Telecom offers SIM card waiver for new CIS customers. It is a no brainer what needs to do as far as customer is concerned, i do not seem to lost anything as telecom has no incentive to keep their loyal customer.

Sign up...paying little for new phone, walk away and praise the competition for the benefits of the customer.

so if you guys contract is up...consider the above options as i do not know how long this promotion will last

Thank you for sharing your experience... can you be more specific as to where's the RED shop? And also where is the Orange shop ?

 

[orion77]

Thank you for sharing your experience... can you be more specific as to where's the RED shop? And also where is the Orange shop ?

I think they are trying not to mention names, but there is 3 service providers in Singapore and they have separate colors, Red, Orange and Green. if you know what i mean. the "shop" in question is any retail shop by that particular brand.

 

[icedevil]

You can also look into some of the other companies, jostling for the share of the market.. circles.line, my republic etc...

 

[lohsenglte]

You can also look into some of the other companies, jostling for the share of the market.. circles.line, my republic etc...

MyRepublic may not even be the fourth mobile network operator anyway. Haha

Plus CIS only on 2 year handset contract on the big three, not Circles.Life.

Sent from Xiaomi REDMI NOTE 4 using GAGT

 

[mun_hoe]

I noticed the trend recently for red colour telco, they are not aggressive to retain existing customer by offering handset discount vouchers when recontract is due, but they are willing to offer up to $150 discount vouchers for new port over customers.

I guess it could be due to their marketing head whom wants to "look good" with their KPIs that they manage to attract "new subscribers" in this already small consumer market. The KPI for customer retention is overlooked or deliberately ignored.

 

[winphenom]

I noticed the trend recently for red colour telco, they are not aggressive to retain existing customer by offering handset discount vouchers when recontract is due, but they are willing to offer up to $150 discount vouchers for new port over customers.

I guess it could be due to their marketing head whom wants to "look good" with their KPIs that they manage to attract "new subscribers" in this already small consumer market. The KPI for customer retention is overlooked or deliberately ignored.

This was the issue I brought up with them about 10 years ago. I even spoke to their customer manager saying they should value loyal customers who has been with them for decades but they just couldn't be bothered even when I told them others giving so good offers and I am porting over. So I just port over to another telco since they can't be bothered with loyal customers who never fail to pay their bills.
To me, it's an absolute humiliation and disappointment for consumers who have been so honest and loyal but still not worth retaining when compared to new sign-ups. At least when other telcos offer 150, you increase from 50 to 100 to satisfy your loyal customer instead of letting them get upset and leave. That's my take.

 

[AdnexCC]

This was the issue I brought up with them about 10 years ago. I even spoke to their customer manager saying they should value loyal customers who has been with them for decades but they just couldn't be bothered even when I told them others giving so good offers and I am porting over. So I just port over to another telco since they can't be bothered with loyal customers who never fail to pay their bills.
To me, it's an absolute humiliation and disappointment for consumers who have been so honest and loyal but still not worth retaining when compared to new sign-ups. At least when other telcos offer 150, you increase from 50 to 100 to satisfy your loyal customer instead of letting them get upset and leave. That's my take.

It is all in the number. If the number is not significant enough they will not take notice. Every corporate manager is measured by number. If only incidental to them, why they bother. At the end of day, it is still maths.