Monitor Dead Pixel Need Help

[ikanbilies]

Just bought a new ultrasharp monitor from dell and found a dead pixel. but im not sure if its a bright sub pixel or dark sub pixel. anyone can enlighten me the difference between those two. I got a white spot on a black background and a black spot on white/rbg background. the exact same spot on all background. can i get a replacement? need some advise

http://www.dell.com/support/article/us/en/04/SLN130145?c=us&l=en&s=bsd&cs=04

* i try to apply some pressure to the spot now there is no white spot on black background.just black spot on all other background.

 

[Audiology93]

Just bought a new monitor from dell and found a dead pixel. but im not sure if its a bright sub pixel or dark sub pixel. anyone can enlighten me the difference between those two. I got a white spot on a black background and a black spot on rbg background. the exact same spot on all background. can i get a replacement? need some advise

http://www.dell.com/support/article/us/en/04/SLN130145?c=us&l=en&s=bsd&cs=04

You can try contacting Dell, but if it's less than 5 dead pixels then hard to get an exchange... Best is you see the table in the link that you provided on your monitor pixel policy.

"During LCD manufacturing process, it is not uncommon for one or more sub-pixels to become fixed in an unchanging state. A display with a 1 to 5 fixed sub-pixel is considered normal and within industry standards."


"The Premium Panel Guarantee is premium within the industry, because it is guaranteed during the term of the limited hardware warranty to have zero pixels stuck in the "on" position — a factor that results in a bright dot on the display."

 

[ikanbilies]

mine is ultrasharp series and its only at a spot, it is consider dead or stuck ? cause the definition on the web quite confusing. and im having a hard time trying to get support from dell as there is no service tag on the monitor. call chat email all keep asking for service tag be4 prcoessing.

 

[kandinsky]

mine is ultrasharp series and its only at a spot, it is consider dead or stuck ? cause the definition on the web quite confusing. and im having a hard time trying to get support from dell as there is no service tag on the monitor. call chat email all keep asking for service tag be4 prcoessing.

You bought from local dell site? Check the box/packaging? I think mine was on the box.

 

[ikanbilies]

wads ur service tag like ? i tries almost all the code none works. and i found online that some monitors dun come with it.

 

[Allanlee82]

you still have the receipt right? maybe give dell a call will be easier

 

[WhiteHunter]

wads ur service tag like ? i tries almost all the code none works. and i found online that some monitors dun come with it.

actually all the info can be google. they also got a store at funan. can go there for help if you dunno how to locate service tag.

this is how dell service tag looks like and is usually located at the bottom or back of monitor.

 

[yusoffb01]

If its stuck, keep pressing the spot will become ok

 

[ikanbilies]

those information on the web i have seen before. its different, there nth on the back on the monitor.

 

[leongws]

those information on the web i have seen before. its different, there nth on the back on the monitor.

If not wrong only 27 inch and above will have service tag. Correct me if wrong. TS, your monitor what size?

 

[WhiteHunter]

those information on the web i have seen before. its different, there nth on the back on the monitor.

bring the whole monitor to dell store at funan.

 

[royalmix]

bring the whole monitor to dell store at funan.

hmm think about it, my monitor also like that

 

[kandinsky]

wads ur service tag like ? i tries almost all the code none works. and i found online that some monitors dun come with it.

7-digit alphanumeric. Something like DS3X8AR

 

[WhiteHunter]

hmm think about it, my monitor also like that

also got dead pixels??

 

[ikanbilies]

If not wrong only 27 inch and above will have service tag. Correct me if wrong. TS, your monitor what size?

mine is 24", yeah i read online only bigger monitor have it.

 

[t258jgn]

Call this number

Dell Service & Support: 1800-280-3355