Mouse/Keyboard Disconnecting Issue

jerrywen

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Aug 22, 2011
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Hi everyone,

This is the problem I encounter.

My mouse and keyboard will occasionally go haywire. It will suddenly disconnect. Sometimes I can plug into others USB port and it will works fine but sometimes it doesn't. I will be forced to shut down my entire PC via the power button as the input device ain't working. I have an USB 3.0 External Hardrive that is connected via the USB port but its working fine. I did try to use either the Mouse/Keyboard at the 3.0 port however the same problem occur. (Mouse and keyboard have no problem with my laptop setup)

I have try the following solution thus far.

Reformat(Clean) my PC as I thought it has to do with a software issue.

I have disabled the "Allow the computer to turn off this device to save power" function on the Generic USB Hub Power Management as well.

I don't understand what is wrong. Can anyone please advise?

OS : Windows 8 Pro 64 bits
MB : MSI Z77A-GD65

Thanks in advance.
 
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