New to HWZ forum, sorry for the needed information not posted here.
Been getting multiple BSOD recently and hence decided to find some help online. The more common BSOD i remembered seeing are like clock interrupt bsod, driver irql not less or equal .
Downloaded WhoCrashed and here is the log:
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System Information (local)
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computer name: USER-PC
windows version: Windows Vista Service Pack 2, 6.0, build: 6002
windows dir: C:\Windows
Hardware: Aspire 4937 , Acer , Acer
CPU: GenuineIntel Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 3218120704 total
VM: 2147352576, free: 1975980032
--------------------------------------------------------------------------------
Crash Dump Analysis
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Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Sun 3/16/2014 4:46:24 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: Unknown (0xFFFFFFFF803D1120)
Bugcheck code: 0x101 (0x61, 0x0, 0xFFFFFFFF803D1120, 0x1)
Error: CLOCK_WATCHDOG_TIMEOUT
Bug check description: This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error.
Google query: CLOCK_WATCHDOG_TIMEOUT
On Sun 3/16/2014 3:14:29 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini031614-01.dmp
This was probably caused by the following module: hal.dll (hal+0x770C)
Bugcheck code: 0xFC (0xFFFFFFFF9E745C40, 0x7658A963, 0xFFFFFFFF9E745BD4, 0x2)
Error: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This indicates that an attempt was made to execute non-executable memory.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. There is a possibility this problem was caused by a virus or other malware.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 3/9/2014 2:58:03 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini030914-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0x4DECD)
Bugcheck code: 0xA (0x41A, 0x2, 0x1, 0xFFFFFFFF820EE2DE)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 3/2/2014 11:21:55 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini030214-03.dmp
This was probably caused by the following module: fileinfo.sys (fileinfo+0x192B)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFFA7DDAD84, 0xFFFFFFFF9089EAEC, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\fileinfo.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: FileInfo Filter Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 3/2/2014 10:41:34 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini030214-02.dmp
This was probably caused by the following module: tcpip.sys (tcpip+0x71FF2)
Bugcheck code: 0xD1 (0xFFFFFFFF8075BDF0, 0x2, 0x0, 0xFFFFFFFF8A873FF2)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\tcpip.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: TCP/IP Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 3/2/2014 4:24:44 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini030214-01.dmp
This was probably caused by the following module: hal.dll (hal+0x69DD)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85DA5028, 0xFFFFFFFFB2000040, 0x800)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 2/23/2014 11:00:18 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini022314-01.dmp
This was probably caused by the following module: hal.dll (hal+0x69DD)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85202348, 0xFFFFFFFFB2000040, 0x800)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 2/16/2014 9:34:36 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini021614-02.dmp
This was probably caused by the following module: classpnp.sys (CLASSPNP+0x5D5F)
Bugcheck code: 0xD1 (0xFFFFFFFF81E84830, 0x2, 0x8, 0xFFFFFFFF81E84830)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\classpnp.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: SCSI Class System Dll
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 2/16/2014 9:02:12 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini021614-01.dmp
This was probably caused by the following module: hal.dll (hal+0x69DD)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF87B6D028, 0xFFFFFFFFB2000040, 0x800)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
9 crash dumps have been found and analyzed.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Can anyone please provide me with helps on what is possibly going on with my laptop ?
Laptop has been a few years old and only been using it to surf the net / watch videos .
Been getting multiple BSOD recently and hence decided to find some help online. The more common BSOD i remembered seeing are like clock interrupt bsod, driver irql not less or equal .
Downloaded WhoCrashed and here is the log:
--------------------------------------------------------------------------------
System Information (local)
--------------------------------------------------------------------------------
computer name: USER-PC
windows version: Windows Vista Service Pack 2, 6.0, build: 6002
windows dir: C:\Windows
Hardware: Aspire 4937 , Acer , Acer
CPU: GenuineIntel Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 3218120704 total
VM: 2147352576, free: 1975980032
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Sun 3/16/2014 4:46:24 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: Unknown (0xFFFFFFFF803D1120)
Bugcheck code: 0x101 (0x61, 0x0, 0xFFFFFFFF803D1120, 0x1)
Error: CLOCK_WATCHDOG_TIMEOUT
Bug check description: This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
A third party driver was identified as the probable root cause of this system error.
Google query: CLOCK_WATCHDOG_TIMEOUT
On Sun 3/16/2014 3:14:29 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini031614-01.dmp
This was probably caused by the following module: hal.dll (hal+0x770C)
Bugcheck code: 0xFC (0xFFFFFFFF9E745C40, 0x7658A963, 0xFFFFFFFF9E745BD4, 0x2)
Error: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This indicates that an attempt was made to execute non-executable memory.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. There is a possibility this problem was caused by a virus or other malware.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 3/9/2014 2:58:03 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini030914-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0x4DECD)
Bugcheck code: 0xA (0x41A, 0x2, 0x1, 0xFFFFFFFF820EE2DE)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 3/2/2014 11:21:55 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini030214-03.dmp
This was probably caused by the following module: fileinfo.sys (fileinfo+0x192B)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFFA7DDAD84, 0xFFFFFFFF9089EAEC, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\fileinfo.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: FileInfo Filter Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 3/2/2014 10:41:34 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini030214-02.dmp
This was probably caused by the following module: tcpip.sys (tcpip+0x71FF2)
Bugcheck code: 0xD1 (0xFFFFFFFF8075BDF0, 0x2, 0x0, 0xFFFFFFFF8A873FF2)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\tcpip.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: TCP/IP Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 3/2/2014 4:24:44 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini030214-01.dmp
This was probably caused by the following module: hal.dll (hal+0x69DD)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85DA5028, 0xFFFFFFFFB2000040, 0x800)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 2/23/2014 11:00:18 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini022314-01.dmp
This was probably caused by the following module: hal.dll (hal+0x69DD)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85202348, 0xFFFFFFFFB2000040, 0x800)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 2/16/2014 9:34:36 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini021614-02.dmp
This was probably caused by the following module: classpnp.sys (CLASSPNP+0x5D5F)
Bugcheck code: 0xD1 (0xFFFFFFFF81E84830, 0x2, 0x8, 0xFFFFFFFF81E84830)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\classpnp.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: SCSI Class System Dll
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 2/16/2014 9:02:12 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini021614-01.dmp
This was probably caused by the following module: hal.dll (hal+0x69DD)
Bugcheck code: 0x124 (0x0, 0xFFFFFFFF87B6D028, 0xFFFFFFFFB2000040, 0x800)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
9 crash dumps have been found and analyzed.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Can anyone please provide me with helps on what is possibly going on with my laptop ?
Laptop has been a few years old and only been using it to surf the net / watch videos .
