My Great Aftershock Servicing Experience - Sager

[junclot]

ok here's my story background

basically i bought a Sager NP8150 (AMD HD6990m) fr sgcubehub in Sep 2011, all is well till last night when screen went black

i realise is something wrong wif ghx card so went to PC Dream sls tis morn, the staff, in summary, say cant help to repair if its sager ghx card prob n dun allow trade in cuz repair alot times b4 n cant get it fixed

desperate, i ponder wat are the possible solutions:
1) Send to US sager n fix (shipment cost alone ard 300+300), cuz warranty onli 1 yr, excluding any repair parts replacement cost
Time spent waiting it shipped here n there

2)Dump it and buy a new laptop (2.5k leh when i buy si bei heart pain)

not giving up, i tried locating sgcubehub site to try ask them help me arrange for fixing but den know its owner run road back in 2012

den last resort was juz randomly googling "sager sg" den i bump into this thread in hwz saying aftershock offers repair service cuz they are an assembling company

immediately i called and the frenly staff (ivan marcus) asked me to go down to see the damage of the ghx card

they explain 6990m has a high fail rate fr their experience and would be better to replace wif 670m costing ~300 but need to wait 1mth for shipping cuz express shipment v ex

best of all they even allow me to borrow 1 of the spare 6990m so i can use my lappy in the 1mth! and help me remove all dust of fan n re-paste thermal gel (den i know sager lappy so easy to Diy n dust n paste gel urself)
all are done on the spot they even help me do a sys test check to make sure all components are running fine while we hv a long nice chat

so happy that i can still cont using my sager and no need to ship here n there cuz aftershock has got all spare parts wif them (since they r the only 1 doing assembling for custom made lappy in sg unlike those resellers mucro sgcubehub)

so word of advice to all sager lappy owners wif dead ghx card: all hopes are not lost yet! thx to aftershock being the last straw to save me!

 

[Aftershock PC]

Hey junclot,

Thank you for sharing We're MORE than happy to help sager users such as yourself.

By the way, we've already ordered your specific GPU. Please check your PM.

 

[BradenHeat]

ok here's my story background

basically i bought a Sager NP8150 (AMD HD6990m) fr sgcubehub in Sep 2011, all is well till last night when screen went black

i realise is something wrong wif ghx card so went to PC Dream sls tis morn, the staff, in summary, say cant help to repair if its sager ghx card prob n dun allow trade in cuz repair alot times b4 n cant get it fixed

desperate, i ponder wat are the possible solutions:
1) Send to US sager n fix (shipment cost alone ard 300+300), cuz warranty onli 1 yr, excluding any repair parts replacement cost
Time spent waiting it shipped here n there

2)Dump it and buy a new laptop (2.5k leh when i buy si bei heart pain)

not giving up, i tried locating sgcubehub site to try ask them help me arrange for fixing but den know its owner run road back in 2012

den last resort was juz randomly googling "sager sg" den i bump into this thread in hwz saying aftershock offers repair service cuz they are an assembling company

immediately i called and the frenly staff (ivan marcus) asked me to go down to see the damage of the ghx card

they explain 6990m has a high fail rate fr their experience and would be better to replace wif 670m costing ~300 but need to wait 1mth for shipping cuz express shipment v ex

best of all they even allow me to borrow 1 of the spare 6990m so i can use my lappy in the 1mth! and help me remove all dust of fan n re-paste thermal gel (den i know sager lappy so easy to Diy n dust n paste gel urself)
all are done on the spot they even help me do a sys test check to make sure all components are running fine while we hv a long nice chat

so happy that i can still cont using my sager and no need to ship here n there cuz aftershock has got all spare parts wif them (since they r the only 1 doing assembling for custom made lappy in sg unlike those resellers mucro sgcubehub)

so word of advice to all sager lappy owners wif dead ghx card: all hopes are not lost yet! thx to aftershock being the last straw to save me!

My congrats for the fix and ups for the service...

but

If you know me and we are pals for more than 5 years.....

i would have

said : SONG BO HAHAHA

first

then proceed to call 911 and hunt down all available help *'murica meme*


Just to remind you folks especially "aftershock" http://forums.hardwarezone.com.sg/notebook-clinic-77/sg-cubehub-scam-3582129-5.html

never ever get c o cky and over-estimate ......when running a business that you love and pride, do it with honor and on time.

I do hope it grows into a ASEAN known brands

 

[junclot]

Hey junclot,

Thank you for sharing We're MORE than happy to help sager users such as yourself.

By the way, we've already ordered your specific GPU. Please check your PM.

thx bro, juz let me know when it arrives so i could head down on weekdays aft work yeah

 

[noobzpro]

i would love to do a repair too...got a old sager 8760.....startup halfway sure shut off....no bsod or nothing...last time spent 4k....

 

[harky]

thank you save me is the shop still around !!! i got problem

 

[harky]

hi, after saw ur post i went to Aftershock to request them to check my laptop to ensure it is a graphic card problem. The person without open already say it is a graphic card problem.. and left me alone to entertainment other customer. ZzZzzzz

after that he say he will fb me how much i was quote if i request to change the graphic card when he ask sager in USA but already 1mth no reply from Aftershock. I guess they forget abit it. (I even ask if Aftershock if they want my email or contact a not, he say no need they will fb me.)

basically waste my time go there.

 

[Aftershock PC]

hi, after saw ur post i went to Aftershock to request them to check my laptop to ensure it is a graphic card problem. The person without open already say it is a graphic card problem.. and left me alone to entertainment other customer. ZzZzzzz

after that he say he will fb me how much i was quote if i request to change the graphic card when he ask sager in USA but already 1mth no reply from Aftershock. I guess they forget abit it. (I even ask if Aftershock if they want my email or contact a not, he say no need they will fb me.)

basically waste my time go there.

Hi harky,


Do note that we are happy to assist everyone, including users such as yourself who had not actually purchased a system from us. Your system is not one of our products and we do go out of our way to help. We will however give priority to our users. We give a priority to service for our existing customers rather than sales, as we feel that service is always #1

Your screen had artifact on boot - a usual clear sign that it is a GPU issue. (And also the error in the device manager status of your vga card.)


We mentioned to you that we would drop you a response via facebook, which we did. I'm wondering if us removing the post off our front page affected that though, which was in the conversation we took off the front page. Did not receive a response from you on that and wanted to message you here, but when i saw that you posted that you decided to go with a desktop instead, i assumed that you had decided not to go ahead. Below is your post after the visit that led us to believe this.

http://forums.hardwarezone.com.sg/77465205-post1382.html

dunno can tahan a not.. i had decide to change a desktop ...

Apologies if we had made the wrong assumption based on what you had said. We do have quotes for both GPUs you had requested though if you do intend to swap.

 

[Eternalglory]

ehhhhhhhhhhh

So aftershockpc also can repair other customers who are using sager as well ?

 

[tanjhj]

hi, after saw ur post i went to Aftershock to request them to check my laptop to ensure it is a graphic card problem. The person without open already say it is a graphic card problem.. and left me alone to entertainment other customer. ZzZzzzz

after that he say he will fb me how much i was quote if i request to change the graphic card when he ask sager in USA but already 1mth no reply from Aftershock. I guess they forget abit it. (I even ask if Aftershock if they want my email or contact a not, he say no need they will fb me.)

basically waste my time go there.

not siding shockpc but to share my exp abt them. i went down and bombard them with lots of questions and tok cock to see their svc. great guys and never failed to reply my questions till there are customers came into their shop and i was left alone. however i wont blame them as they have to earn a living. after few months later i bought a X13 which will be collected today at funan.

why i buy from them, u cant get better svc than them in sg. they know their stuff and the price is right with good svc. most importantly to support local products and ppl with excellent attitude. try getting such service with asus, msi, acer, lenovo, fujitsu etc.(brands which i owned and have been to their cs centre)

u are most likely forgotten as they are busy and they are right to reserve attention for paying aftershock customers, if u need their help for non aftershock products, it is your duty to drop them emails to follow up. they have many paying aftershock customers to attend to.

 

[harky]

Ya you see... by right u should get customer email or contact number rather than use fb to reply. Not matter is aftershock customers or non aftershock customers. A customer who visit your shop is your customer. Or u mean i should buy their stuff first than they will serve me better?

Imaging i walk in, take out my laptop. He turn on the laptop and than tell me is graphic problem. Saw a customer walk in (not sure isit customer as not; more like friend than customer), dump me aside and entertain the others (i look like a fool standing there wait for him, see him walk here and there). After a long wait, I decided to call him over ask him how much for repair, those this and that (only 5-10min talk, because he talking to others make me waste more time waiting for him!)! i ASKED him if he want my email or contact number, he say no need will fb me. And i left the shop...

After i post here, they reply and i went back to check my fb history and yes they did reply but still ask me for me spec where i go down already show them my laptop + reply of quotation

not siding shockpc but to share my exp abt them. i went down and bombard them with lots of questions and tok cock to see their svc. great guys and never failed to reply my questions till there are customers came into their shop and i was left alone. however i wont blame them as they have to earn a living. after few months later i bought a X13 which will be collected today at funan.

why i buy from them, u cant get better svc than them in sg. they know their stuff and the price is right with good svc. most importantly to support local products and ppl with excellent attitude. try getting such service with asus, msi, acer, lenovo, fujitsu etc.(brands which i owned and have been to their cs centre)

u are most likely forgotten as they are busy and they are right to reserve attention for paying aftershock customers, if u need their help for non aftershock products, it is your duty to drop them emails to follow up. they have many paying aftershock customers to attend to.

 

[Aftershock PC]

Glad we cleared this up As we did indeed drop you a message on FB, since you contacted us there. You did not reply (We needed to verify code below your system ) and also posted here they you decided not to go ahead. As such assumed that you did not want to go ahead. (which in the end you decided not to anyway.)

We value service for our existing users over sales over any day of the week. This is the very value that has given us our reputation for great service. and its very clear to us that there are many happy users who appreciate it. You visited our service center and the other user was an existing user who had earlier already made an appointment earlier for servicing. Servicing and assistance for products that are not our own (and in your case a request for products we do NOT even carry, but are more than happy to help with and even order in for you.) is purely out of good will. We had explicitly stated several times that we help users with such issues at no charge at our end.

Do feel free to drop us a PM though if you still want the GPU. And thank you tanjij for sharing your experience

 

[CkJie05]

Aftershock, do you service 8130 ? My GTX 560m card has to be downclock to play games. Else it will crash randomly.

That run road fugger dunno go where liao, never even entertain my warranty at all.

 

[Aftershock PC]

Aftershock, do you service 8130 ? My GTX 560m card has to be downclock to play games. Else it will crash randomly.

That run road fugger dunno go where liao, never even entertain my warranty at all.

Hello!

Yes we will be happy to assist. will reply your PM.

 

[harky]

noted and beware

Glad we cleared this up As we did indeed drop you a message on FB, since you contacted us there. You did not reply (We needed to verify code below your system ) and also posted here they you decided not to go ahead. As such assumed that you did not want to go ahead. (which in the end you decided not to anyway.)

We value service for our existing users over sales over any day of the week. This is the very value that has given us our reputation for great service. and its very clear to us that there are many happy users who appreciate it. You visited our service center and the other user was an existing user who had earlier already made an appointment earlier for servicing. Servicing and assistance for products that are not our own (and in your case a request for products we do NOT even carry, but are more than happy to help with and even order in for you.) is purely out of good will. We had explicitly stated several times that we help users with such issues at no charge at our end.

Do feel free to drop us a PM though if you still want the GPU. And thank you tanjij for sharing your experience

 

[Aftershock PC]

Think you are slightly misunderstanding our text here - It simply means we service AFTERSHOCK users first at the AFTERSHOCK service center, even more so if they have arranged an appointment with us. We've opened our doors to users such as yourself who require help with products that are not from us, but of course this is on a good will basis. I think you have misunderstood- the AFTERSHOCK service center services AFTERSHOCK systems. We don't carry the parts for other systems such as yours but are happy to order(even from overseas) in to assist, because we know there are users need this help!

We don't advertise that we service non-aftershock systems. We however do not reject and assist (if time permits) users who approach us, as we feel it is the right thing to do.

On a side note, we have followed up with you via message as promised which you admitted to after checking your own inbox , you didn't respond to our message. We don't charge for the services at all even though the products are not from us, as we do it for users whom we know require assistance in our community. This something we set up out of good will. to give users an avenue to turn to. The fact that is no charge for diagnosis, shipping (option to batch ship with our shipment) or even installation is proof of that.

 

[harky]

Hi,
i dont understand why you say something is not pretty related!

If you say facebook response
Is not that i did not response! You Facebook me on one of the post comment in your fb, you did not facebook my inbox pm.
I did not get notification how will i response to you?
I go down ur shop ask you want my contact and email you dont want..

If you saying hwz pm,
I had already PM response back.

On a side note, pls dont keep repeating the charge!

Think you are slightly misunderstanding our text here - It simply means we service AFTERSHOCK users first at the AFTERSHOCK service center, even more so if they have arranged an appointment with us. We've opened our doors to users such as yourself who require help with products that are not from us, but of course this is on a good will basis. I think you have misunderstood- the AFTERSHOCK service center services AFTERSHOCK systems. We don't carry the parts for other systems such as yours but are happy to order(even from overseas) in to assist, because we know there are users need this help!

We don't advertise that we service non-aftershock systems. We however do not reject and assist (if time permits) users who approach us, as we feel it is the right thing to do.

On a side note, we have followed up with you via message as promised which you admitted to after checking your own inbox , you didn't respond to our message. We don't charge for the services at all even though the products are not from us, as we do it for users whom we know require assistance in our community. This something we set up out of good will. to give users an avenue to turn to. The fact that is no charge for diagnosis, shipping (option to batch ship with our shipment) or even installation is proof of that.

 

[watzup_ken]

noted and beware

To be objective, if you have the same problem, and you walk into a shop which you did not purchase your item from, likely you should not be expected to get a VIP treatment. I think most importantly, they get your laptop fixed for long term. Don't see why you need to let this bad blood run for so long.

As the team already explained, if someone has fixed an appt, they should have a turn around time to get the person issues fixed. Like when I am at work, I would expect them to fix my issues promptly since I am in a rush too.

 

[harky]

Did i say i want a VIP treatment? If your time is precious and rush so as others isn’t it? Do I really have to purchase something from them than got business got talk?

To be objective, if you have the same problem, and you walk into a shop which you did not purchase your item from, likely you should not be expected to get a VIP treatment. I think most importantly, they get your laptop fixed for long term. Don't see why you need to let this bad blood run for so long.

As the team already explained, if someone has fixed an appt, they should have a turn around time to get the person issues fixed. Like when I am at work, I would expect them to fix my issues promptly since I am in a rush too.

 

[Mobbyland]

Did i say i want a VIP treatment? If your time is precious and rush so as others isn’t it? Do I really have to purchase something from them than got business got talk?

I would like to see if you could take your HP notebook to Dell for servicing.