My SingTel app not working on mobile network

[StanII]

Hi guys,

Not sure if anyone of you is experiencing this where "my singtel" app is only working via WiFi in my case and not via cellular network.

Thanks.

 

[bazingaman]

same for me since two weeks.

 

[dakaco]

same for me since two weeks.

Have you tried reinstalling the app?

 

[agent007bond]

"my singtel" app is only working via WiFi in my case and not via cellular network.

same for me since two weeks.

Hmm, yea try Clear Data (in Android) or re-install the app. Maybe the authentication is screwing up. Clearing data should resolve it. Also if you're accessing via WiFi, it means you're signed in to the account. Try accessing MySingtel via WiFi, signing out of the account, then connecting to mobile network and opening MySingtel again (this should show basic info like call/sms/data usage without needing to sign in).