MyRepublic Big Launch

nivleK1985

nivleK1985

Senior Member
Joined
Feb 20, 2005
Messages
1,710
Reaction score
0
The Mega Launch.


ou9s8k.png


Hi guys, we are very excited to launch our new plans and officially announce that we are now an Op-Co!



2envmdh.png



ULTRA plan
  • Up to 1000Mbps Download
  • up to 500Mbps Upload
  • Video Steaming Priority
  • No BitTorrent Blocking
  • 58SGD Service Installation
  • Free 100Dollar Router Voucher
  • Free Home Voice Subscription *
  • Free Teleport Subscription *
  • 24/7 Technical Support.
49.99SGD per month!



16i7g2s.png

Gamer Ultra plan
  • Up to 1000Mbps Download
  • up to 500Mbps Upload
  • Video Steaming Priority + Gaming Priority
  • Low Latency via Custom Routing
  • No BitTorrent Blocking
  • 58SGD Service Installation
  • Free 100Dollar Router Voucher
  • Free Home Voice Subscription *
  • Free Teleport Subscription *
  • 24/7 Technical Support.
Find our more about our Gamers Plan
59.99SGD per month!
ifobjr.png

Business Plan
  • Up to 1000Mbps Download
  • up to 500Mbps Upload
  • 99.95% Uptime SLA
  • Asus N56/ Uniquity EdgeMax + AP
  • Up to 16 Static IP Addresses
  • Reverse DNS Support*
Find our more about our Business Plan


1imngk.png

Bound by contract?
1. Sign up for a 1Gbps MyRepublic plan
First sign up for either 1Gbps Ultra or GAMER Ultra. Let us know you’re still currently on a contract.

2. Send us termination bill or your old contract
After you get your first service installation bill, send us your old contract documents or termination bill.

3. We credit your account up to $200
If everything checks out, we will credit your customer account with up to $200.
 
Last edited:
nivleK1985

nivleK1985

Senior Member
Joined
Feb 20, 2005
Messages
1,710
Reaction score
0
Q&A By Lawrence


Hi all,

not sure if anyone remembers me, but am Lawrence Chan, I look after the product function of MyRepublic (i used to hang out here more before Nivlek and Johnnny joined the team)

Just want to give some heads up to customers see quite alot of posts (apologies I just woke up, we were trying to get the systems up over last night)

Just want to give my assurance that all customers will not have any issues getting this 49.99 or 59.99 price point. The limit on subscribers getting it is only for new subscribers. Current subscribers of course will not have any limits on this, be it you opt in today or 1 year from now, it will still be there for you.


1. Why is my installation date later than others.

We built a new network for this plan. Basically it would mean new modems (ONT) to be installed at your premise. And it also means having to arrange going to 15000 peoples homes

We have arranged customers based on their plan and how long they have been with us and stuck them to Q1 Q2 Q3 and Q4 and 2015 Q1 to migrate them.

What this also means, if you signed up 1 or 2 month ago on a 24 month contract, you should be migrated to the new line within 12 - 15 months.

This is conditional on you opting for it via our order system. (Our new plans have new pricing and also it also means you have to let us into your homes to install it so we have an order function)

2. The freaking order system is not working for me.

Sincere apologies, the order system is pretty new. And apparently still got some bugs. We will give updates on the bugs we fix but not to worry as we will try our best to ensure current customers do not get pushed back beyond assigned installation date. If migration goes well, its our hope to bring people forward instead.

3. There is a beta installations in February, I will announce more as we get closer to it. We dont intend to install till then as we need to collate the orders and finish up our alpha phase. (please don't send us requests for it yet, we will make announcements at the end of the month.)

4. Is this a new opco? Are there new ONTs?
yes. yeap

5. Why do i need to buy a new router?

If you are using N15U engenius 9850, unfortunately Lan to Wan throughput in real life testing, falls short of anywhere near 1gbps. The routers we have for selection can achieve approximately 900 - 960 mbps consistently.

6. Why do existing guys not get the $100 router voucher!

Actually you do, we didnt portray it very well on the order section. the router prices are post $100 reduction from their retail pricing.

7. Will you have schemes later on for customers to migrate even earlier than their assigned dates.

Yes. There might be a small admin fee (we actually can only do about 70 migrations a day with our field team) to increase the capacity we have to get some new installers down. There's a premium on that we intend to make it if existing customers are willing to share that cost, we can bring them in earlier. More news to come in February.

8. What happens to my current contract when I upgrade or recontract as a current customer

we tear it up and the new one starts from the day you get installed.

8. Whats your current priorities?

a. Making clearer communication to current customers via EDM and SMS and social media to reduce call load in the CS call center (its overloading)
b. Clean up order management tool to remove some bugs.
c. Create new program to facilitate earlier installations via a small premium.
d. Coordinating massive call back appointment arranging session in february for 1st of march onward installs
e. Beta program details.




I know i havent been much in the forums. Apologies on that (my inbox is full, so you might need to pmsg nivlek and johnnny if you got queries)

But figured i gave you guys some high level news on whats going on in MyRepublic.
 
Last edited:
frizee

frizee

Supremacy Member
Joined
May 5, 2006
Messages
7,527
Reaction score
1,379
I think, it's launched, right? :)

Anyway nivleK1985, sent you a PM. Please ass.
 
Last edited:
leaving_footsteps

leaving_footsteps

Great Supremacy Member
Joined
Sep 3, 2005
Messages
65,072
Reaction score
4,248
How about giving us a trial for your 1Gbps plan? If I can achieve that speed, I would be very tempted to sign up.

After all, that shouldn't be too difficult for your current subscribers.

And for those who are unable to hit 1Gbps, how about 500Mbps plans?
 
Vulpix

Vulpix

Moderator
Moderator
Joined
Jan 1, 2000
Messages
105,319
Reaction score
3,855
Will I still have to pay for Static IP even though I got mine 2 years ago from your side?
 
frizee

frizee

Supremacy Member
Joined
May 5, 2006
Messages
7,527
Reaction score
1,379
Vulpix said:
Will I still have to pay for Static IP even though I got mine 2 years ago from your side?
Click to expand...

Im on Gamer 150 with Static IP too. Early Feb will end contract

Interested to know too.
 
Vulpix

Vulpix

Moderator
Moderator
Joined
Jan 1, 2000
Messages
105,319
Reaction score
3,855
frizee said:
Im on Gamer 150 with Static IP too. Early Feb will end contract

Interested to know too.
Click to expand...

Spoke to the online customer service, they say you will still retain it, don't tick the option when you renew.
 
You must log in or register to reply here.
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ Forums. Forum members and moderators are responsible for their own posts. Please refer to our Community Guidelines and Standards and Terms and Conditions for more information.
Top