nope, just a fellow user.
anyway, i'm not the one asking for the refunds, so i know i might not understand your frustration. but, just my humble 2 cents.
There are a few MR personnels' emails posted in previous pages.
Have you tried emailing them CC to all of them directly?
If there are no replies after 1 or 2 working days, do so again.
Continuously posting here/this manner, wouldn't really help no?
also, u seem to be very unhappy about their service yah? if so, why not talk to them about terminating?
Again, that is just my 2 humble cents!
The problem is I've not received replies, even though the user is on.
Should at least give me an ETA.. instead of simply ignoring.
Maybe i'm expecting too much?
Anyway since today it's a holiday, I've finally manage to get through the hotline.. and at least i was able to get everything through the cso at one go.
Everyday, Because of my job and studies i'm so busy and tired.. just want a good rest..
And MR customer service never works for me during peak hours.. be it hotline, live chat, hwz. Because of that
things take from many many days to weeks to get resolved. Look at how much time i've spent trying to resolve my issues.. definitely more then they try to resolve mine.
Like i said in few previous post , if it wasn't for so many issues that's been occurring simultaneously and consecutively i wouldn't be like this.
Simply saying i wouldn't just be so pissed off about just a refund.. it's the quality of service that I've been facing in the previous months making me so upset.
It's not even about able to reach 1gbps or not man.. that's just a small issue that i would not pursue since my time is really tight.
Before i needed to contact customer service for the past year and few months, everything was really good..
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