MyRepublic fibre - Part 4

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PaulKami

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While I posted this post, made that technical support call twice, each 30 mins, put on hold.
 
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jackycar

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Lehnsherr said:
Here's my 2 cents on your argument:

300Mbps = 37.5MB/s
BDRX - Min 25Gb, usually more, but for ease of calculation for me I will just put it at 25Gb

37.5MB/s is good enough to comfortably download BDRX without feeling slow unless you are some impatient guy.

Scenario 1: You expend 37.5MB/s 24/7 to download BDRX content (unrealistic use)
At this kind of speed, a 25Gb BDRX should be able to complete within 15 minutes, and that means 1 hour u will need 100Gb of harddisk space, 2.4TB in a day 16.8TB a week totaling 672 pieces of BDRX content. Each BDRX if feature length, should average around 2 hours, which means to watch everything you need 1344 hours or 2 months (assuming u stay glued to the chair).

So in the end you end up buying alot of harddisk, and hording all that you have downloaded, which you may or may not even have the time to consume it. Some people really do that, buying 4TB hardddisks, set up the array of external harddisk enclosures, but not for me no thanks, not critical for me to have 37.5MB/s 24/7/365.

Scenario 2: on-demand 37.5MB/s (more realistic use)
The most realistic case is that you wanna watch something in peak hour and don't have to compromise on the content quality, can still grab BDRX because you know its gonna finish in just 15 minutes and you can enjoy the content. I would love to do that but can do workaround:

I will just download when I know I can get full speed.

I can still achieve the same ends, which is to enjoy a movie I want during peak hour. Its just a different means to an end. And for this end, I get to pay a lower bill too. Didn't lose out at all.




The thing now with MR (vis-a-vis VQ) is the strange lack of customer service, the twitch tv, and the funny problems faced by individuals or small batches of people. Maxing out whatever time of the day, I think its not very important. (Did you not realise that there is few, or none of the complains got to do with hitting beyond 500Mbps in real world downloads?)
Click to expand...

Understand your point as well bro.. For me, being able to utilize the speed is important during peak hours, cause like most people that's when I use my internet..

We should get what we pay for, or closer to what we pay for at least.. I doubt MR can hit anywhere near even 300mbps during peak hours on BT right? Do correct me if I'm wrong as I haven't been on MR for nearly 2 years

I feel on the "losing out" part, you lose on time lor, and time is money.
 
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tuckloong

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Lehnsherr

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jackycar said:
Understand your point as well bro.. For me, being able to utilize the speed is important during peak hours, cause like most people that's when I use my internet..

We should get what we pay for, or closer to what we pay for at least.. I doubt MR can hit anywhere near even 300mbps during peak hours on BT right? Do correct me if I'm wrong as I haven't been on MR for nearly 2 years

I feel on the "losing out" part, you lose on time lor, and time is money.
Click to expand...

For me it is a very nice trade off for bills. Downloading is a passive task in which there is no engagement once initiated and I am perfectly fine with letting it download when I am not around or asleep. I didn't lose out on time at all, because I already downloaded the content prior to the time I want to consume it. I still achieve the same ends, but with a different means and I saved on monthly bills.

I prefer to talk about it in terms of "getting for what you need". VQ can be very consistent to give you 37.5MB/s 24/7. However if a non downloading user actually signed up with it, he actually loses out especially on monthly bills, cos he ain't ever going to make good use of the 37.5MB/s at all, which makes "getting what you paid for" a rather moot selling point for the person.

Actually I don't really use BT, mostly using it for YTS and I havent really go put it to the test yet (or better yet, those files are too small for any serious test). High speeds for BT one better have access to private trackers which I actually don't...lol I am more into direct downloads and max I was able to get around 30MB/s but at this point of time my harddisk will run at 100% (old computer, cant be helped). The max I ever saw was near 40MB/s but my computer will freeze up lol.

To get what I paid for and hit near 1Gbps or 125MB/s u got to have an insane com. That day I saw andr3wyong saying he can achieve 75MB/s and above on his 1Gbps VQ and so I asked him what are his com specs. He told me he is running server processor (Intel Xeon) and some very speedy harddisk. I aint gonna spend money on such a good computer and besides I need close to 125MB/s for what. Even UHD (>100Gb) I think it will be overkill.
 
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Martin79

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Well done MyRepublic!

My contract ended on 18Sep and now you can still bill and charge my card.

Definitely one of the best ISP in singapore.

C1003614
 
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shadow84

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Martin79 said:
Well done MyRepublic!

My contract ended on 18Sep and now you can still bill and charge my card.

Definitely one of the best ISP in singapore.

C1003614
Click to expand...

Cancel your GIRO/CC with them? So that they can stop billing you. And ask for refund.
 
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Hi Myrepublic.

Your support member is suppose to be atmy home from 9 to 12 today. I called your support phone line multiple timesthis morning and were put on hold indefinitely. WELL DONE on customer service.
 
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call hotline, keep being put on hold, please check email and arrange for urgent termination of C1001298 before next billing.
 
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alvismah

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i called and waited for 40mins before it get through! actually was in process of re-contract and upgrade. but decided to give up and terminate their GOOD services. feel so at ease now. really CMI
 
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ryanseah said:


Shiok, pay for 1Gbps, get 10% of the speed! (Ethernet connection, can't imagine what wifi would be like)
Click to expand...

Actually no offense, I think it's 95Mb/s, not 95mbps

95Mb/s = 760mbps

You purchased 1gbps (1000mbps)

That's getting 75% Lol not 10%
 
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shadow84

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That's small b which means its bits. If its big B, then its bytes.. Anyway, u can change the settings to reflect bits or bytes.
 
JeNoVa-IcHiGo

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Its MBps or Mbps. They can be represented by MB/s or Mb/s as well.

1 Byte is 8 bits.

So basically its still 95 odd mbps.

Just saying. It has been repeated alot times.
 
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hlcw72

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hlcw72 said:
Hi Myrepublic.

Your support member is suppose to be atmy home from 9 to 12 today. I called your support phone line multiple timesthis morning and were put on hold indefinitely. WELL DONE on customer service.
Click to expand...

To whoever is still manning the fort at Myrepublic,

I had come on board Myrepublic in 2012 due to good service of Mark and Lawrence. I am guessing the good service is gone for good a long while ago.

I had signed up for the 1Gbps upgrade service in the recent Comex show at Suntec. It took a few weeks for customer service to call me for the appointment, where they promptly told me that they don't have the date and timing of my preference and I had to settle for what they can give me.

They were aware that I have Voice, Static IP and they recommended that I upgrade my router to AC68 so that I can fully utilized the 1Gbps speed.

My appointment is for 11 October, between 9-12pm. The technical guy came at 1.20pm, where I almost gave up and have to go for my family outing. He came and start installing the ONT modem. Then he asked me if I have Voice and too bad that they don't have stock for ONT voice and I will go without my Voice for indefinitely period. Secondly, he didn't bring the router because it is not indicated in my invoice. Thirdly, because he installed the new ONT modem, he has to disable my static IP address and use DHCP address instead. Meanwhile, I will also lost my static IP address.

He said anyway, because I am getting absolutely nothing except for the temporary ONT modem on loan to me, the customer service has to schedule another appointment in the future for me to get the ONT Voice and Router. When, he can't tell cause as far as he knows, they have overbooked him for too many appointments in that morning. So many that he don't even feel apologetic for being late.

I am also guessing that the customer service centre is very short-staffed and very overwhelmed with work. From 11am onwards, fearing that Myrepublic might somehow messed up the appointment date or that the technical guy will be very late, I tried calling customer service. I am put on hold for 45 minutes for the first call and the line were cut. All my subsequently calls were put on hold for between 10-20 minutes.

I am fearful that I am being billed for service that I don't have, indefinitely. Alas, buyers beware.
 
keigo

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hlcw72 said:
To whoever is still manning the fort at Myrepublic,

I had come on board Myrepublic in 2012 due to good service of Mark and Lawrence. I am guessing the good service is gone for good a long while ago.

I had signed up for the 1Gbps upgrade service in the recent Comex show at Suntec. It took a few weeks for customer service to call me for the appointment, where they promptly told me that they don't have the date and timing of my preference and I had to settle for what they can give me.

They were aware that I have Voice, Static IP and they recommended that I upgrade my router to AC68 so that I can fully utilized the 1Gbps speed.

My appointment is for 11 October, between 9-12pm. The technical guy came at 1.20pm, where I almost gave up and have to go for my family outing. He came and start installing the ONT modem. Then he asked me if I have Voice and too bad that they don't have stock for ONT voice and I will go without my Voice for indefinitely period. Secondly, he didn't bring the router because it is not indicated in my invoice. Thirdly, because he installed the new ONT modem, he has to disable my static IP address and use DHCP address instead. Meanwhile, I will also lost my static IP address.

He said anyway, because I am getting absolutely nothing except for the temporary ONT modem on loan to me, the customer service has to schedule another appointment in the future for me to get the ONT Voice and Router. When, he can't tell cause as far as he knows, they have overbooked him for too many appointments in that morning. So many that he don't even feel apologetic for being late.

I am also guessing that the customer service centre is very short-staffed and very overwhelmed with work. From 11am onwards, fearing that Myrepublic might somehow messed up the appointment date or that the technical guy will be very late, I tried calling customer service. I am put on hold for 45 minutes for the first call and the line were cut. All my subsequently calls were put on hold for between 10-20 minutes.

I am fearful that I am being billed for service that I don't have, indefinitely. Alas, buyers beware.
Click to expand...

Mark and Lawrence no longer with MR already.
 
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