MyRepublic fibre - Part 4

[VarunSG]

From a consumer view point, the arrangement MR makes with her partners do not concern me. Consider this similar example, if I enter in an agreement with a renovation main contractor to renovate my house - I'd really don't care who he asks to do the parquet floor. Failing to deliver the parquet floor is his own loss of credibility.

The analogy - while *sounding* correct - is unfortunately inappropriate. In this case, the renovation main contractor is FORCED to select the piling company (OpenNet) that is an arm of his competitor (SingTel). Consequently, when the piling isn't done on time (OpenNet), the civil works company can't get started (Nucleus Connect), and the renovation contractor (MR) can't do very much about it other than raise it to IDA (which has been done enough times by all RSPs that compete with SingTel that IDA fined OpenNet in Q4 2013 for failure to meet their service obligations).

Where the renovation contractor has failed you - in this case - is in offering acceptable alternatives given your circumstances or even publicly apologise in this forum.

BTW, if you have a StarHub DVR, you probably have 2-3 mbps free through its LAN port. Check. It's a small amount, but something's better than nothing, and it's likely to be free, and free is a whole lot cheaper than whatever your LTE bills will run to if you use your mobile phone to tide yourself over...

 

[Lehnsherr]

Actually, that mindset creates the slippery slope for all vendors not to make their commitments or quality.

MR points to Nucleus and say, not in my control.
Nucleus point to cabling subcontractor and say, not in my control.
Cabling subcontractor points to cable supplier and say, not in my control.
Cable supplier points to factory and say, not in my control.

The correct mindset is to think of all the issues that may take place, control what you can and be prepared to react quickly on those you cannot. And be prepared to swallow your pride and take responsibility as you are ultimately where the bucks land. Once this happens, the whole chain cascade downs and the whole industry get lifted up.

Yes that right does not mean that this pointing finger and shifting blame thing should be condone and continued. It is but something we consumers should be aware of

Cos unfortunately that shiat still happens all the time.

That is why it is safer to terminate existing connection before the fiber comes up and running.

I do not think MR will comment anything about that, they will only apologize, just as I've seen all the time on every issue. My comments is just my own views and I do not work for MR, this is a public forum.

 

[summersky1986]

Yes that right does not mean that this pointing finger and shifting blame thing should be condone and continued. It is but something we consumers should be aware of

Cos unfortunately that shiat still happens all the time.

That is why it is safer to terminate existing connection before the fiber comes up and running.

I do not think MR will comment anything about that, they will only apologize, just as I've seen all the time on every issue. My comments is just my own views and I do not work for MR, this is a public forum.

Okay, I'm waiting for the apology then.

Bolded and underlined so the admins can see clearly

 

[Lehnsherr]

Okay, I'm waiting for the apology then.

Bolded and underlined so the admins can see clearly

They might still miss your post cos sometimes it moves rather quickly

 

[summersky1986]

They might still miss your post cos sometimes it moves rather quickly

Lol I sure hope the lack of credibility I've branded them with doesn't escalate to lack of integrity

 

[Lehnsherr]

Thank you for so graciously agreeing with me that my anger is justified. And for the record, I was extremely civil when I spoke to the CSO. Also, I appreciate the education and agree with you that the current arrangement could result in end-users getting screwed over tri-ways now.


From a consumer view point, the arrangement MR makes with her partners do not concern me. Consider this similar example, if I enter in an agreement with a renovation main contractor to renovate my house - I'd really don't care who he asks to do the parquet floor. Failing to deliver the parquet floor is his own loss of credibility.


If today, I borrow 500 bucks from you and promise to return you by end of month. Would you care if I've spent the 500 bucks on getting a gift for our friend and collect from him or you would you still demand that I return you the money?


You're right about singnet termination, I lament that I didn't ask first.

I understand your consumer point of view. What I am trying to say is that the target of anger shouldn't be MR because of the activation of TP. Being rational and understanding as we all are that should be the case. Maybe fire email at NC or Opnenet.

Well if u were to borrow 500 bucks to spend, it would be on anything. However before u signed up, this whole fiber business thing they have is already fixed, and problems can be uniquely identified, hence the culprit

 

[Lehnsherr]

Lol I sure hope the lack of credibility I've branded them with doesn't escalate to lack of integrity

integrity or not, can't save u from the problem that u will be short of internet for that period of waiting which sucks. Maybe get prepaid internet if its critical?

 

[Kyururu]

I can't seem to connect to my PC at home via remote desktop. I'm on MR gamer plan. Don't have this problem when I was using Cable BB last time.

 

[Lehnsherr]

I can't seem to connect to my PC at home via remote desktop. I'm on MR gamer plan. Don't have this problem when I was using Cable BB last time.

Think u need the static Ip add on.

 

[Kyururu]

I don't understand. I don't need a static IP to use remote desktop back when I was using cable broadband. Why a sudden loss of feature when fibre broadband is suppose to be a technological upgrade.

 

[VarunSG]

A technological upgrade in one area doesn't mean an upgrade in ALL areas. Some (most) ISPs provide public IP addresses to their customers; these addresses can change at any time ("dynamic"). MyRepublic does NOT offer a public IP address - instead, they assign private IP addresses to their customers; it appears to me that they've gone the cheap route (saved on buying blocks of public IP addresses). On the other hand, you can pay a one-time fee of $50 and get a static public IP address (which means the address won't change for as long as you're a MyRepublic customer). VQ is the only other ISP to offer static public IPV4 addresses to their customers (and their subscription fees are a lot higher).

So: you give up something, and you get something.

 

[summersky1986]

A technological upgrade in one area doesn't mean an upgrade in ALL areas. Some (most) ISPs provide public IP addresses to their customers; these addresses can change at any time ("dynamic"). MyRepublic does NOT offer a public IP address - instead, they assign private IP addresses to their customers; it appears to me that they've gone the cheap route (saved on buying blocks of public IP addresses). On the other hand, you can pay a one-time fee of $50 and get a static public IP address (which means the address won't change for as long as you're a MyRepublic customer). VQ is the only other ISP to offer static public IPV4 addresses to their customers (and their subscription fees are a lot higher).

So: you give up something, and you get something.

So moral of the story is go for VQ if budget allows

 

[nivleK1985]

Okay, I'm waiting for the apology then.

Bolded and underlined so the admins can see clearly

we're very sorry and wish to get your understanding on this matter.

The structure is such that openNet will tell us which day we can install and we would enter. However, due to certain situation such as a hardware issue in pipe or delay by them cause of some other reason. They would contact us, telling us that there's a need to delay the installation and have to covey the message to the consumers.

The bottom line is all ISP must follow OpenNet's constraint and order regardless of what they state or mention.

 

[Lehnsherr]

I don't understand. I don't need a static IP to use remote desktop back when I was using cable broadband. Why a sudden loss of feature when fibre broadband is suppose to be a technological upgrade.

A technological upgrade in one area doesn't mean an upgrade in ALL areas. Some (most) ISPs provide public IP addresses to their customers; these addresses can change at any time ("dynamic"). MyRepublic does NOT offer a public IP address - instead, they assign private IP addresses to their customers; it appears to me that they've gone the cheap route (saved on buying blocks of public IP addresses). On the other hand, you can pay a one-time fee of $50 and get a static public IP address (which means the address won't change for as long as you're a MyRepublic customer). VQ is the only other ISP to offer static public IPV4 addresses to their customers (and their subscription fees are a lot higher).

So: you give up something, and you get something.

So moral of the story is go for VQ if budget allows

I believe it has got something to do with IPv4 exhaustion rather than its the cheaper route.

Waiting for IPv6 but I don't have the router that supports it

 

[summersky1986]

we're very sorry and wish to get your understanding on this matter.

The structure is such that openNet will tell us which day we can install and we would enter. However, due to certain situation such as a hardware issue in pipe or delay by them cause of some other reason. They would contact us, telling us that there's a need to delay the installation and have to covey the message to the consumers.

The bottom line is all ISP must follow OpenNet's constraint and order regardless of what they state or mention.

Apology well accepted.


Fair explanation, I just wished it didn't turn out this way - really wasn't the best experience for a new subscriber. I hope the process can be more refined in the future.


Better pray I don't rack up too high phone bill for LTE

 

[VarunSG]

I believe it has got something to do with IPv4 exhaustion rather than its the cheaper route.

Waiting for IPv6 but I don't have the router that supports it

"Exhaustion" is an exaggeration. True, fewer are available, but if they were exhausted then larger ISPs like SH would be affected first. They're available but they're expensive. The cost-effective route is therefore carrier-grade NAT, which is what MR offers, with a simple one-time $50 fee for a static public IPV4 address. To me, this makes sense.

 

[echutah]

MR your customer service is absolute crap.

I submitted my application more than a month ago. For 2 weeks you guys didn't say anything, fine. Then I called and found out something was wrong on OpenNet's end, but you guys couldn't be bothered to tell me during the 2 weeks. Fine.

Then I tried to fix the issue with OpenNet, who told me to go ahead with the installation. I email John, he was very on the ball last week, after I made some noise (coz he told some cock and bull story to my dad telling him my VQ connection is cable). But this week? Totally MIA. Sent 2 emails no reply or calls. Also note that ViewQwest managed to workaround the issue in a matter of 3 days, MR took around 2 weeks and it's still unresolved.

So I call MR again yesterday. They said someone will call me back to arrange appointment either by yesterday or today. Once again, today no calls.

I prepared one month in advance for all this nonsense, and MR can't even be bothered to fix or inform me during this period of 1 month. My current contract ends next week, so I'm expected to go without internet for like, what, 2-3 weeks because of your people being incompetent?

Not a very good first impression; and judging from previous experience the quality of service will only go downhill from here.

Give me a reason to continue if not I will just go over to M1.

The least you can do is send someone down by 13 Jan.

Thanks.

 

[Lehnsherr]

"Exhaustion" is an exaggeration. True, fewer are available, but if they were exhausted then larger ISPs like SH would be affected first. They're available but they're expensive. The cost-effective route is therefore carrier-grade NAT, which is what MR offers, with a simple one-time $50 fee for a static public IPV4 address. To me, this makes sense.

If u say that they are expensive, yes I give it to you given the fact that MR is a small compared to the rest, so they have to go for cheaper methods. However it still traces back to exhaustion, unless some other forces at work that makes the prices expensive regardless of that issue.

Well I guess SH definitely has some projection of growth + other factors like those who never switches off/always switch off their ONT/modem, then work out some figures on how much more they have to get to prevent being affected.

 

[ulancus]

If u say that they are expensive, yes I give it to you given the fact that MR is a small compared to the rest, so they have to go for cheaper methods. However it still traces back to exhaustion, unless some other forces at work that makes the prices expensive regardless of that issue.

Well I guess SH definitely has some projection of growth + other factors like those who never switches off/always switch off their ONT/modem, then work out some figures on how much more they have to get to prevent being affected.

Just to add on what Lehnsherr said, the current scarcity of IPV4 is a known issue and an urgent one, which is why a lot of major players are already moving to IPV6.

To put things in perspective, if we were to just run a whois and compare the range owned by Starhub (203.116.0.0/15, 203.118.0.0/18 which translate to 147,456 ip) and the range owned by MR (which is a few /24, probably less than a thousand addresses), it is easy to understand why Starhub has the luxury to give all their subscriber a public IP. Starhub public address pool is easily 100 fold more.

And I really do not think it is the case of MR short-changing the customer since it is highly possible that there is really no decent range of public IP belonging to the APAC region to purchase anymore or at a reasonable price.

I paid $50 for a MR public IP and i paid it happily.

 

[Jerryqtk]

errr... is it normal for gamer plan for upload dropbox 400kb/sec?? wired cat6