well, im not.. just a plain consumer. haha... just want to get into their mind service is the most important factor in today world context. what i had refer is the person in charge should assist solving the consumer rant and complain making sure every thing is been resolved but instead of posting asus is fixing up the firmware.. of cos asus is fixing up the firmware. they always knew about it to improve on their firmware for the consumers. it always been such the case ever since the launch of the N66U in those days. no worry about that. they got someone always test the routers and fix up any issues within the firmware. pretty sure of that and release the updated firmware to the consumers to patch.
that is all i want to say. so much post of complain doesnt go and settle.. yet come up a post of asus is fixing up firmware.. Hmm.
If you want to argue that the person just post the firmware thing without addressing the complains of others I agree with you that is wrong, even when posting an update regarding the firmware thing is not wrong at all, this is because AFAIK they are the ones who are "working with" Asus with regards to the firmware issues. Its not just a plain simple waiting for Asus to update, so they are updating the consumers here.
Anyway, one thing which I was mistaken in the past as well is that this place is not the official support for them. Proper thing is actually to email or call and provide customer ID. I am not going to defend them and say this thread moves so fast if u just post it will be overlooked very quickly, but to save yourself its better to PM the person instead.
I've seen nivleK1985 very actively asking people to give him customer ID even during non office hours (like middle of the night 3-4am time). if he wants to cho bo lan and purposely ignore people he won't do that.
