MyRepublic fibre - Part 4

[MOBOGUY]

just wonder where is all the so call under mr partner program seem like no sound from them beside when pcshow coming

well MR still need some time to be stable.
1gbps are good for test network equipment atm and asus shall thks mr

 

[d3fc0n]

no luck on the ONT after power off for 45mins.. sigh.. MR pls explain

 

[xRenol]

just reach home and see the ONT link light is red... power cycle few times didnt help. what is going MR? my upgrade is only on thursday but today kena cut off already?

One possibility could be OpenNet perform Fibre Takeover before Thursday?

 

[d3fc0n]

One possibility could be OpenNet perform Fibre Takeover before Thursday?

thats wad i thought.. but wad if i no.backup internet to use sia..

 

[nivleK1985]

Hi guys,

The beta Asus firmware (Specially updated for MyRepublic customer) will fix some UI issues and allow the router to reach 1Gbps on router mode.

Asus will be releasing another firmware once they fix the DC issues. We are working very closely with Asus on this by providing them any sort of resources they would require.

Meanwhile, I understood that our call centre has been overwhelmed despite the consistent increment of manpower. Thus, we will be introducing a new group of customer care support officers across all social media channels on top of our call centre.

In addition, a new Google doc form will be created guiding user on how to troubleshoot various technical issues. Our CSO will monitor the form closely and update customer accordingly. Thus, we will be calling you instead of calling us and waiting.

We have specially printed flyers for our customers letting them know how they can better enjoy their 1Gbps connection.

MyRepublic aims to continue improving our services and meeting our customer needs and expectation.

Thank you,
Solomon.

 

[nivleK1985]

thats wad i thought.. but wad if i no.backup internet to use sia..

send me your details. thanks

 

[mashpotato120]

Alot of people are still using the JAN annoucement date as a "confirmation of order". MR really messed up their marketing strategy this time.

 

[JamesRocks]

I've been experiencing repeat disconnection this morning. Gave up troubleshooting hoping things will get back to normal after I come back, but things are still the same.
Hmmmpft...

Just a rant, will see wat to do tomorrow.

Hi Imacbie, im james from myrepublic part of the new social media team, sorry to hear that, I think johnnny has your details i will get it from him and check with my engineers.

if you need to get me just drop me a pm.

Cheers

 

[imacbie]

Hi Imacbie, im james from myrepublic part of the new social media team, sorry to hear that, I think johnnny has your details i will get it from him and check with my engineers.

if you need to get me just drop me a pm.

Cheers

hi James, welcome to the thread
thank you for the reply.. (first blood somemore haha)

FL replied to me on twitter as well, but since i have been fiddling with the router's settings and firmware since morning, i'm not sure which is the one that fix the issue. still gotta observe and see if there is anymore d/cs or cap.

i would appreciate if one of you could let me know when reset was done to my static ip. thanks again!

 

[JamesRocks]

Hi imacbie!

Thanks for the welcome!

May I ask if everything is working fine now? Is your connection stable and your static ip working?

hi James, welcome to the thread
thank you for the reply.. (first blood somemore haha)

FL replied to me on twitter as well, but since i have been fiddling with the router's settings and firmware since morning, i'm not sure which is the one that fix the issue. still gotta observe and see if there is anymore d/cs or cap.

i would appreciate if one of you could let me know when reset was done to my static ip. thanks again!

 

[danxiaogui86]

just wonder where is all the so call under mr partner program seem like no sound from them beside when pcshow coming

well MR still need some time to be stable.
1gbps are good for test network equipment atm and asus shall thks mr

We still around, but busy helping the subscribers to sort out the issues

 

[elimmel]

Bolt, check PM pls

MR arranged last week to come collect the old ONT & ATA on 21Apr 9-12pm. No show.
3 weeks after my 1GB installed I still have the old equipment with me.

Customer ID C1002866

 

[d3fc0n]

no updates since kelvin took my details at 11+

 

[wilflare]

Hi guys,

The beta Asus firmware (Specially updated for MyRepublic customer) will fix some UI issues and allow the router to reach 1Gbps on router mode.

Asus will be releasing another firmware once they fix the DC issues. We are working very closely with Asus on this by providing them any sort of resources they would require.

Meanwhile, I understood that our call centre has been overwhelmed despite the consistent increment of manpower. Thus, we will be introducing a new group of customer care support officers across all social media channels on top of our call centre.

In addition, a new Google doc form will be created guiding user on how to troubleshoot various technical issues. Our CSO will monitor the form closely and update customer accordingly. Thus, we will be calling you instead of calling us and waiting.

We have specially printed flyers for our customers letting them know how they can better enjoy their 1Gbps connection.

MyRepublic aims to continue improving our services and meeting our customer needs and expectation.

Thank you,
Solomon.

thanks for the hardwork. the update is much appreciated

 

[imacbie]

Hi imacbie!

Thanks for the welcome!

May I ask if everything is working fine now? Is your connection stable and your static ip working?

been stable for the past one hour.
hope it stays the same.

 

[hAHaPiG]

hi seniors, can i ask who can i actually complain to regarding MR delaying the installation since Jan 2014?

 

[Lit3s]

is MR 1gb now stable?

my contract ended with SH and looking to get a new plan for both my parent and my own place.

 

[danxiaogui86]

hi seniors, can i ask who can i actually complain to regarding MR delaying the installation since Jan 2014?

hi pig, your jan installation referring to the old plans?

Mine got installed today. Pretty happy with the speed.

 

[Jeffrey_81]

Hi MR representative,

I am having spikes in Diablo 3, here are my screenshot.

My ID is C1002336.
Please check and feedback.
Thank you.

 

[PetPet]

Any MR reps can give me an update on my support ticket #29735?
It's been rotting in zendesk for 3 days

Cust ID : C1005949