MyRepublic fibre - Part 4

[shadow84]

For your case, MR is charging to your POSB GO! MasterCard Debit Card which acts as a credit card.

The difference between debit and credit card is the amount charged to your debit card will automatically deduct from your bank account whereas one has to pay the amount being charged to his/her credit card manually or through IB.

But mine will auto deduct from my bank account de. Every 21st or somthing, i see a deduction of $59.90. I have not paid manually thru IB for MR bills yet.

I rmb choosing GIRO during application.

 

[xRenol]

But mine will auto deduct from my bank account de. Every 21st or somthing, i see a deduction of $59.90. I have not paid manually thru IB for MR bills yet.

I rmb choosing GIRO during application.

If you confirmed is by GIRO, then it should be automatically deducted from your bank account and not your POSB GO! MasterCard Debit Card.

Be it by GIRO or POSB GO! MasterCard Debit Card, nothing is required on your end as the amount will be automatically deducted from your bank account.

 

[Livewings]

Hi. I just ended my mioTV subscription. Got any services can recommend to watch BPL using alternate cheaper ways possibly by Teleport?

 

[danxiaogui86]

Hi. I just ended my mioTV subscription. Got any services can recommend to watch BPL using alternate cheaper ways possibly by Teleport?

PremierLeaguePass with Teleport.

 

[HeeroYuy84]

I want a call back now!

C1020129

I was billed $122.86 and it was not reflected in my online account, wth is this shlt?

The billing is screw up,can anyone call me back??

 

[andr3wyong]

The billing is screw up,can anyone call me back??

Their service here is basically MIA so you should look for them by the hotline or their Facebook page.

 

[misato]

Their service here is basically MIA so you should look for them by the hotline or their Facebook page.

Indeed.. their forum presence is next to zero.

 

[kira86]

maybe can email their support over at the nz website

 

[henrylim1972]

Google Play movies on Roku3

Hi,

If you manage to get to Google Play movie channel on Roku 3, please provide details on how you did it, preferably via some router scripts as opposed to using a 3rd party service ?

Thanks !!

 

[bakasora]

Anyone in Woodlands experiencing massive slow-down with the internet? (until can't load website) This happen to me almost every night and only between 7pm - 1am, morning and afternoon seldom happen. One way to fix it is to restart router. 1gbps gamer plan here. I was suspecting it's the router issue so I bought a new router. But it's still the same.

 

[misato]

Anyone in Woodlands experiencing massive slow-down with the internet? (until can't load website) This happen to me almost every night and only between 7pm - 1am, morning and afternoon seldom happen. One way to fix it is to restart router. 1gbps gamer plan here. I was suspecting it's the router issue so I bought a new router. But it's still the same.

Woodlands user here. Didn't see the issues you mentioned on a nightly level thou.
Are you using Wireless?

 

[alexproof]

Dear MyRepublic,

Please step up your level of informing new customers about the installation process and potential appointment delays. Since I plan to terminate with Singtel by the 15th of November to save on additional billing charges, I had planned to settle everything with MR by the 14th but it all failed because of the mess that I had to deal with.

It all started when

I received an SMS and email notification to inform me that my appointment with OpenNet on the 10th (OpenNet) and 15th (MR) November would be delayed due to "insufficient capacity" or "lack of 2nd fibre line" by OpenNet to activate the 2nd port.

The email stated that I would most likely only have to wait "within a month" for OpenNet to resolve the issue.

----------------------------------

A month ago

I remembered phoning MR Customer Care (It took ages for someone to answer the line) and a soft spoken female picked up the phone and advised that I activate my 2nd port instead of releasing the first port for use by MR. This would be the worst advise I could receive as I trusted that OpenNet would share information with the different ISPs about their difficulties with their infrastructure throughout various parts of Singapore.

----------------------------------

Today, 10th November

Due to the lack of information about my delayed appointment, I had no choice but to phone MR Customer Care yet again.

To my horror, the person on the other line had no idea what to tell me except to push the entire issue to OpenNet's end and said that if I decide to cancel the activation of the 2nd port (because they have already "processed" it) and switch to the alternate method of releasing the 1st port to be used by MR, it would cost me $250 SGD and the contract is "bounded by OpenNet" and everything that I needed to know, I have to contact OpenNet.

So I contacted OpenNet and was informed that the delay would take UPWARDS of 2 months and there was nothing that they could do about it. How come MR isn't informed that it would take more than 2 months to fix capacity issues? And I have to phone separate hotlines to learn about it, it puzzles me.

So right now there isn't a way to terminate the appointment with OpenNet activation of the 2nd port without incurring a really unneeded charge and I have to wait 2 months for it? This is really 0/5 service and level of care for either parties.

Do you know in Australia you would have to get the internet fully 100% functional within 48 hours or you could face a fine, and in Singapore, the customers are the ones that have to face a fine for cancelling on a failed service.

----------------------------------

 

[CoolRock]

Alex, just drop them an email, cc to IDA and CASE to cancel since they are the one who didn't fulfill the dates given.

 

[Upzzzz]

Trying to surf taobao for 1111 promo to buy all those items I put in the shopping cart but cannot get pass the first page. Damn.

Connect to my phone using VPN and all pages went flying.

Dame Myrepublic. Will cancel the contract after I get my Viewquest running.

 

[Just Me]

Trying to surf taobao for 1111 promo to buy all those items I put in the shopping cart but cannot get pass the first page. Damn.

Connect to my phone using VPN and all pages went flying.

Dame Myrepublic. Will cancel the contract after I get my Viewquest running.

That's odd.. MR user here.. just now around 12am I started surfing taobao no issues with ordering and payment..

 

[Proximus]

Is anyone manning the call centre at all???

Am put on hold for the past 15 mins..... I want to terminate my service.....

 

[Magickiller9]

Dear MyRepublic,

Please step up your level of informing new customers about the installation process and potential appointment delays. Since I plan to terminate with Singtel by the 15th of November to save on additional billing charges, I had planned to settle everything with MR by the 14th but it all failed because of the mess that I had to deal with.

It all started when

I received an SMS and email notification to inform me that my appointment with OpenNet on the 10th (OpenNet) and 15th (MR) November would be delayed due to "insufficient capacity" or "lack of 2nd fibre line" by OpenNet to activate the 2nd port.

The email stated that I would most likely only have to wait "within a month" for OpenNet to resolve the issue.

----------------------------------

A month ago

I remembered phoning MR Customer Care (It took ages for someone to answer the line) and a soft spoken female picked up the phone and advised that I activate my 2nd port instead of releasing the first port for use by MR. This would be the worst advise I could receive as I trusted that OpenNet would share information with the different ISPs about their difficulties with their infrastructure throughout various parts of Singapore.

----------------------------------

Today, 10th November

Due to the lack of information about my delayed appointment, I had no choice but to phone MR Customer Care yet again.

To my horror, the person on the other line had no idea what to tell me except to push the entire issue to OpenNet's end and said that if I decide to cancel the activation of the 2nd port (because they have already "processed" it) and switch to the alternate method of releasing the 1st port to be used by MR, it would cost me $250 SGD and the contract is "bounded by OpenNet" and everything that I needed to know, I have to contact OpenNet.

So I contacted OpenNet and was informed that the delay would take UPWARDS of 2 months and there was nothing that they could do about it. How come MR isn't informed that it would take more than 2 months to fix capacity issues? And I have to phone separate hotlines to learn about it, it puzzles me.

So right now there isn't a way to terminate the appointment with OpenNet activation of the 2nd port without incurring a really unneeded charge and I have to wait 2 months for it? This is really 0/5 service and level of care for either parties.

Do you know in Australia you would have to get the internet fully 100% functional within 48 hours or you could face a fine, and in Singapore, the customers are the ones that have to face a fine for cancelling on a failed service.

----------------------------------

Fiber take over will be a better choice.

OpenNet is the most incompetent company in the world. As useful as our SPF and Case. They may give you this side of the info but suggest a different set to ISP. As for why? will have to ask them .

Aust doesn't have stupid burdensome company like opennet/singtel acting as middle man.

The fact there's such thing as fiber cap limit is because of their lack of foresight .

 

[xcrozx]

Anyone else experiencing down time?
ONT can't get any connection, guess it's a sign to go to bed.

 

[AphoticFX]

Seems like MR has lose its charm huh.

On an unrelated note, is anyone on any of their older plans? I can't believe every other ISP is offering crazy speed, and I still have a year left on my current MR contract.

 

[Requeroth]

Seems like there are so many unhappy customers.. is there anyone here who's actually satisfied with MR?

I'm a new home owner looking to get 1G internet. It's either this or M1