MyRepublic fibre - Part 5

[necxross]

Is MR down in Serangoon?
PC shows connected but no wifi and even hardwired also no access
Sometimes Chrome get Resolving Host then nothjing happens
IE also cannot load

Restarted router and PC still no good
Tech support cannot get thru

Any red lights on ONT/ router? do a 3 minute power cycle on both devices. Turn off, wait 3 min, turn on.

If red light on the ONT then there's no signal from OpenNet/NLT.

 

[Tuakong]

No red light
Finally spoke to tech support
He is resetting my connection
Cos cannot even load admin page
ONT is all green
Reset router n pc also cannot
Been having such problems since end Jan
Changed new routers and cables but problem came back once a week
After awhile can load Admin page and Internet shows Connected but still no access
Then hang again
I am using MR for 2 sites and both sites have same problem
Damned pissed. Bought new routers to replace my apple extreme and even spend $$$ to replace cables

 

[necxross]

No red light
Finally spoke to tech support
He is resetting my connection
Cos cannot even load admin page
ONT is all green
Reset router n pc also cannot
Been having such problems since end Jan
Changed new routers and cables but problem came back once a week

Sounds like it's backend then

or maybe your pc network adapter wonky
does it affect all devices?

 

[Tuakong]

Sounds like it's backend then

or maybe your pc network adapter wonky
does it affect all devices?

Yup all devices phones, tablets

 

[xRenol]

Yup all devices phones, tablets

Did you test with direct connection from ONT?

It could be either backend or ONT issue.

 

[alamakazim]

As mentioned by tuckloong, MyR has fixed the DNS. no need to change.

so what is the one?

they ask me change this change that...

now which is THE BEST ? or recommended?

 

[alamakazim]

you got what problem left? this johnny not bad so far solve all the problems here on HWZ ever since he came back

still no connection.... must off and on ONT to resume

not even torrenting happens

 

[alamakazim]

Any red lights on ONT/ router? do a 3 minute power cycle on both devices. Turn off, wait 3 min, turn on.

If red light on the ONT then there's no signal from OpenNet/NLT.

this is a very dumb step... I do almost every 2 days

whats their problem?

 

[necxross]

this is a very dumb step... I do almost every 2 days

whats their problem?

If you have to repeat every 2 days, means got settings or hardware error.

Does it affect all devices?

Try doing a hard reset on your router. Hidden button behind. While it's powered on, use a pen or pin and press it for 15 seconds.

after that, go 192.168.1.1 set up the internet connection wizard or "router setup". This will reset all settings on router.

If you're still having problems, then it's the ONT got problem. Need to get replacement/check the equipment

 

[necxross]

Yup all devices phones, tablets

xRenol has a good point, try connecting direct to ONT to confirm it's the router issue.

if direct to ONT speed is 150Mb or less, then the ONT configured wrongly/ backend problem.

I read somewhere that below 150Mb is the magical number for ONT speedtest. It means ONT needs replacement. Any network specialist can advise if this is true?

If direct to ONT speed above 300Mb up to 999Mb, then it's the router issue.

 

[xRenol]

Anyone experienced if the Static IP issued by MR is not classified as Singapore IP address?

 

[alamakazim]

If you have to repeat every 2 days, means got settings or hardware error.

Does it affect all devices?

Try doing a hard reset on your router. Hidden button behind. While it's powered on, use a pen or pin and press it for 15 seconds.

after that, go 192.168.1.1 set up the internet connection wizard or "router setup". This will reset all settings on router.

If you're still having problems, then it's the ONT got problem. Need to get replacement/check the equipment

aiyoh...

change router , ont...

all do liao

for months liao... almost 1/2 year liao...

I also fedup...I just restart only... rather than complain... give up hope....



can some rep contact me? C1000942

 

[rusty83]

Hi,
does anyone know if teleport works with PS4? Particularly the PlayStation Now service?

 

[daxiong88]

is the speed as good as M1 BB?

 

[Johnnny]

aiyoh...

change router , ont...

all do liao

for months liao... almost 1/2 year liao...

I also fedup...I just restart only... rather than complain... give up hope....



can some rep contact me? C1000942

Hi Alamakazim,

Thanks for providing your ID to us. We're looking into your request tickets now and will be contacting you soon regarding your connection issues.

In the meantime, we've noticed that you're using your own router. Could you furnish us the router brand name and model?

Thanks!

 

[Tuakong]

Did you test with direct connection from ONT?

It could be either backend or ONT issue.

I did and it worked
I then reconnected back to router and same problem
So I gave up and went for dinner
After I got home an hour later, it normalized and all ok
My router is 2 weeks old.
According to MR tech support, they did some maint in late Jan and since then some subscribers encounter similar issues
My problem started 1 week of feb.
It will normalized for about a week and problem will resurface

Anyway I also changed the DNS to use Google DNS
Dunno if it helps
The alternate DNS Server is still using MY

The tech support guy, Virgil was patient and helpful but he could resolve the problem too

 

[xRenol]

I did and it worked
I then reconnected back to router and same problem
So I gave up and went for dinner
After I got home an hour later, it normalized and all ok
My router is 2 weeks old.
According to MR tech support, they did some maint in late Jan and since then some subscribers encounter similar issues
My problem started 1 week of feb.
It will normalized for about a week and problem will resurface

Anyway I also changed the DNS to use Google DNS
Dunno if it helps
The alternate DNS Server is still using MY

The tech support guy, Virgil was patient and helpful but he could resolve the problem too

What router are you using?

Just ensure that you have updated the router firmware and Network Adapter driver to the latest version.

 

[Johnnny]

I did and it worked
I then reconnected back to router and same problem
So I gave up and went for dinner
After I got home an hour later, it normalized and all ok
My router is 2 weeks old.
According to MR tech support, they did some maint in late Jan and since then some subscribers encounter similar issues
My problem started 1 week of feb.
It will normalized for about a week and problem will resurface

Anyway I also changed the DNS to use Google DNS
Dunno if it helps
The alternate DNS Server is still using MY

The tech support guy, Virgil was patient and helpful but he could resolve the problem too

Hi Tuakong, could you PM us your Customer ID so we can check up on the case?

 

[Tuakong]

What router are you using?

Just ensure that you have updated the router firmware and Network Adapter driver to the latest version.

Asus RT56s. Was using the AirPort Extreme 6G previously
Fw confirmed updated and latest
From Oct (when I 1st subscribed) till end Jan was ok using Airport Extreme
When I got back from biz trip on Feb 12, the problem started which led me to change cables and routers

 

[Tuakong]

Hi Tuakong, could you PM us your Customer ID so we can check up on the case?

Ok will PM u