Need Advise (Bent Pins)

[aikishi86]

Hi all,

I just bought a new motherboard from Tradepac today evening and when i reached home, I opened up the box and found out that there's a bent pins.

Was wondering can i go back to tradepac tomorrow to change the motherboard? Will they honor the lemon law as i read somewhere that a bros here who bought a DOA CPU but tradepac refused to change it.

Been buying from tradepac for 5 years plus already and this is the first time it happened.

Thanks

 

[shadow84]

U can try, say its DOA. Dun tell them there is a bent pin. Say u cant power up.

If u go to distro, sure take 4 weeks. What mobo u bought? How did u handle it? Sometimes, it could be ur fault as well.

 

[aikishi86]

U can try, say its DOA. Dun tell them there is a bent pin. Say u cant power up.

If u go to distro, sure take 4 weeks. What mobo u bought? How did u handle it? Sometimes, it could be ur fault as well.

If say DOA, will they check the pins?

ASRock Z97 Killer. Trying to build a similar rig for my cousin as a gift for his birthday this coming June.

I just telly the serial no., didn't open the socket to see. Haiz

I'm not sure whether is it my fault or not but i can ensured that there's no bumps etc on my way home.

 

[shadow84]

If say DOA, will they check the pins?

ASRock Z97 Killer. Trying to build a similar rig for my cousin as a gift for his birthday this coming June.

I just telly the serial no., didn't open the socket to see. Haiz

I'm not sure whether is it my fault or not but i can ensured that there's no bumps etc on my way home.

If they check and found the pins, u gg le, must bring back to distro.

Did u remove the socket cover? If not, how u know gt bent pins?

 

[aikishi86]

If they check and found the pins, u gg le, must bring back to distro.

Did u remove the socket cover? If not, how u know gt bent pins?

Yup I opened up the socket cover and see then i realised there's one pin bent.

I guess i have to try my luck then.

 

[aikishi86]

Used a magnifying glass and see, i realised that there's no pin at all, not say broken. F

 

[shadow84]

OK, so did u try putting the cpu and powering it with psu and hdd for starters?

 

[aikishi86]

OK, so did u try putting the cpu and powering it with psu and hdd for starters?

Yup, red led and fan spin for 0.1 sec and stop.

 

[shadow84]

Yup, red led and fan spin for 0.1 sec and stop.

Sadly, must go back shop. U can try, but if kena rejected, then bo bian need go to distro. Asrock service centre will check very thoroughly, i kena before. It will take 3-4 weeks as they will send back to fix it. that is if they found out that there is a bent pin.

 

[aikishi86]

Sadly, must go back shop. U can try, but if kena rejected, then bo bian need go to distro. Asrock service centre will check very thoroughly, i kena before. It will take 3-4 weeks as they will send back to fix it. that is if they found out that there is a bent pin.

So when i bring back to tradepac, do i say saw bent pins or say cannot boot up?

Just down on my luck today.

 

[shadow84]

Try cannot boot up. Tell them all cables connected, with cooler on and hdd/ss in it. Then fan spin for 1s then stop.

But if they check, then u gg lor. Just be prepared to go back to distro bah, dun count ur luck too much on tradepac.

 

[aikishi86]

Try cannot boot up. Tell them all cables connected, with cooler on and hdd/ss in it. Then fan spin for 1s then stop.

ok, thanks.

If they really see the pins, then i just act as though i never see it in the first place.

 

[Beepok]

So asrock will honor warranty if bent pin? My mobo also got one bent pin but can boot up. Probably ground pin or useless. But if it spoil in future and i take back they will honor?

 

[Mikiberry]

That time I went to BL to RMA my mobo with bent pins, I was surprised they honour it and swap for a new piece on the spot.

 

[aikishi86]

So asrock will honor warranty if bent pin? My mobo also got one bent pin but can boot up. Probably ground pin or useless. But if it spoil in future and i take back they will honor?

I will go back tradepac first, if tradepac there failed as they refused to change the motherboard for me. I'll go down to Asview, hopefully they honored. I just got it today just before SLS closed for the day around 7.30pm

 

[shadow84]

So asrock will honor warranty if bent pin? My mobo also got one bent pin but can boot up. Probably ground pin or useless. But if it spoil in future and i take back they will honor?

Asrock will send back for sure. Last time, my mobo gt issues, i remove cpu and brought over. They found bent pin. But that mobo was used for months before removing cou . Although ut could b my fault in removing cpu. I oso didnt know abt the bent pin.

They took it and sent back. Waited 3-4 weeks jus for a bent pin.

 

[shadow84]

That time I went to BL to RMA my mobo with bent pins, I was surprised they honour it and swap for a new piece on the spot.

What mobo? Seeing that u went back to BL, ROG series? Note that asus non rog will go to avertek which is also asrock rma.

 

[Wolfaro]

Used a magnifying glass and see, i realised that there's no pin at all, not say broken. F

if no pin at all. Just highlight to tradepac...

they should exchange 1 to 1 for you

broken pin can be seen...

 

[shadow84]

If can show us a close up photo, easier for us to advice.

 

[aikishi86]

As you can see, there's no pin at all