Need some help troubleshooting a new build

[ZeroKaiser]

Hey guys, just built a new rig at PC Themes earlier today, but I'm running into a lot of problems. Here are my specs:

Asus Prime B350-Plus + AMD Ryzen 5 1600
Corsair Vengeance LPX 2400MHZ 8GB x2
ZOTAC GTX 1060 6GB AMP Edition
Corsair TX Series 550M 80+ Gold
OCZ TL-Series 240GB Sata III SSD
Western Digital 1TB Blue
Windows 10 Pro 64bit

First and foremost, I'm encountering random restarts and BSODs. Secondly, sometimes on bootup, and upon restarting, the monitor will occasionally fail to recieve a video signal from the CPU. Whenever that happens, my keyboard and mouse will also "lose power" and be non-responsive.

Motherboard and GPU drivers are all updated to the latest versions and Windows 10 is a fresh install. The monitor and cables that I'm using are all working fine when I tested it on my old PC. Using both a HDMI to HDMI cable and a mDP to DP cable with similar results. At my wit's end at what to do here. All I can assume is that I was sold some faulty components. Really appreciate any insights. Thanks.

 

[Koenig168]

Have you updated your BIOS?

 

[singupingu]

Update mobo bios first. If problem persist, consider rma the board.

Sent from Overpowered Phone Mark III using GAGT

 

[Jamesky]

Update mobo bios first. If problem persist, consider rma the board.

Sent from Overpowered Phone Mark III using GAGT

try put the RAM on xmp profile if it supports?

 

[ZeroKaiser]

BIOS is already updated to the latest available version.

 

[timpeh82]

Hey guys, just built a new rig at PC Themes earlier today, but I'm running into a lot of problems. Here are my specs:

Asus Prime B350-Plus + AMD Ryzen 5 1600
Corsair Vengeance LPX 2400MHZ 8GB x2
ZOTAC GTX 1060 6GB AMP Edition
Corsair TX Series 550M 80+ Gold
OCZ TL-Series 240GB Sata III SSD
Western Digital 1TB Blue
Windows 10 Pro 64bit

First and foremost, I'm encountering random restarts and BSODs. Secondly, sometimes on bootup, and upon restarting, the monitor will occasionally fail to recieve a video signal from the CPU. Whenever that happens, my keyboard and mouse will also "lose power" and be non-responsive.

Motherboard and GPU drivers are all updated to the latest versions and Windows 10 is a fresh install. The monitor and cables that I'm using are all working fine when I tested it on my old PC. Using both a HDMI to HDMI cable and a mDP to DP cable with similar results. At my wit's end at what to do here. All I can assume is that I was sold some faulty components. Really appreciate any insights. Thanks.

Don't be too stress
just go PC theme tmr
they will help you one
since you only got today
don't waste time on RMA
get PC theme to do one to one exchange on the spot
they will be kind enough to help you
that why we always tell newbie pc builder to go pc theme
Good luck and don't be stress

 

[ZeroKaiser]

Don't be too stress
just go PC theme tmr
they will help you one
since you only got today
don't waste time on RMA
get PC theme to do one to one exchange on the spot
they will be kind enough to help you
that why we always tell newbie pc builder to go pc theme
Good luck and don't be stress

Thanks. Carried my CPU all the way back to PC Theme. Hopefully the troubleshooting goes well. And hopefully they're as good and honest as you guys say they are.

 

[mrsun18]

Although it is rare, motherboards do escape QC. If the symptoms still persist, there should be no problem in getting a 1 to 1 exchange.

Good luck.

 

[ZeroKaiser]

Update: With the exception of the discovery of a faulty SSD, which was probably causing the random lag spikes, everything works totally fine when tested over at PC Themes.

However, back at home, no matter what I try, my monitor fails to receive a display signal. I've used two different monitors, and 4 different cables. I've used another CPU that's working fine with the monitors and cables and they work perfectly fine. Don't really know what's going on here and would again appreciate any further insights. Thanks.

 

[[EDMW YanDao]]

Check that you plug your monitor into your graphics card port instead of your mobo port.

 

[ZeroKaiser]

Already tried both mobo and gpu ports. Same issue.

 

[stylechap]

Your display setting set correct Hz?

 

[ZeroKaiser]

That's a monitor thing right? How do you do that? My GPU is Zotac 1060 6GB AMP edition and my monitor is a Dell U2515H.

 

[stylechap]

That's a monitor thing right? How do you do that? My GPU is Zotac 1060 6GB AMP edition and my monitor is a Dell U2515H.

that's the software display setting, but i think it should be fine since your other monitor can display.

anyway which port are you using to connect?
The website states hdmi(mhl) so i'm not sure if hdmi can display output from cpu.

Connectivity
2 HDMI(MHL) connector
1 Mini DisplayPort
1 DisplayPort (version 1.2)
1 DisplayPort out (MST)
1 Audio Line out (connect your speakers)
5 USB 3.0 ports - Downstream (4 at the back, 1 with battery charging)
1 USB 3.0 port - Upstream

 

[ZeroKaiser]

Tried both HDMI ports, mDP port, and DP1.2. Also, another update: I disabled DP1.2 on my monitor just now and all of a sudden, the HDMI to HDMI connection worked and the monitor displays just fine. The DP1.2 and mDP still refuses to work however.

 

[_DeS__]

Run a GPU stress test.

 

[stylechap]

Tried both HDMI ports, mDP port, and DP1.2. Also, another update: I disabled DP1.2 on my monitor just now and all of a sudden, the HDMI to HDMI connection worked and the monitor displays just fine. The DP1.2 and mDP still refuses to work however.

Any auto-detection option? Lol

 

[ZeroKaiser]

Another update: Display issues has been solved. DP to mDP suddenly decides to work after installing GPU drivers. However, the random BSODs, lag spikes, and keyboard and mouse randomly losing power issues still remain. Tested 4 different games and BSOD'd each time with a different error message after 10 minutes of game play. Installed the games on both the HDD and SSDs, so I'm pretty sure it isn't a issue with the storage.

For a reputable store, I'm sure running into a lot of issues. Heading to SLS yet again right now as we speak. The cab fares these 2 days alone has been killing me and I was forced to take a half day off today just so I could go back to PC Theme to rectify the issues again, so forgive me if I sound pissed off. Because I am.

Edit: The dood at PC Themes replaced the GPU and the SSD when I went there yesterday, so it probably isn't these 2 components that are causing issues. And just to reiterate, all drivers are updated, including the BIOS. I've touched nothing except installing the OS, needed drivers, and a few games via steam to test the PC out.

 

[benzene]

Poor thing....
but like what others said, PC theme will sort it out for u since already went back. Happened to me before but my build was from Nigel so he change and troubleshoot for me.

But my most recent build has a weird problem. (Not from Nigel)
Every time I download any torrent, my comp will shut down.
Gaming, photoshop, surfing net, etc all no problem

Another update: Display issues has been solved. DP to mDP suddenly decides to work after installing GPU drivers. However, the random BSODs, lag spikes, and keyboard and mouse randomly losing power issues still remain. Tested 4 different games and BSOD'd each time with a different error message after 10 minutes of game play. Installed the games on both the HDD and SSDs, so I'm pretty sure it isn't a issue with the storage.

For a reputable store, I'm sure running into a lot of issues. Heading to SLS yet again right now as we speak. The cab fares these 2 days alone has been killing me and I was forced to take a half day off today just so I could go back to PC Theme to rectify the issues again, so forgive me if I sound pissed off. Because I am.

Edit: The dood at PC Themes replaced the GPU and the SSD when I went there yesterday, so it probably isn't these 2 components that are causing issues. And just to reiterate, all drivers are updated, including the BIOS. I've touched nothing except installing the OS, needed drivers, and a few games via steam to test the PC out.