Netflix signal lost

[Kerrlyfries]

Hello members.

I bought a new computer just before the circuit breaker.

I am using a LG TV 49uk6320pte. It is an ultra HD TV with 4k HDR. My graphic cards is ASUS Strix ROG 2070 Super.

At the start, I have no issues with the setup,including playing Netflix videos on Google chrome.

Recently, my TV decided to show "No Signal" after windows boot logo. I thought it was a graphic card problem, I have already done the necessary driver removal in safe mode etc. I even brought it down to the service center. But there was no problem with the card.

I went home, I reset my television, and was finally able to boot to Windows.

I realised it was because of a setting on my TV called "deep colour HDR" or something like this activated.

So here's the problem
Deep HDR turned on: I can play Netflix
But when I browse the Web, no signal comes out again.
Deep HDR turned off, I can use the PC normally and play games, but when I play Netflix, the no signal comes out again.

Can anybody help

I have exhausted my means of troubleshooting, I don't know what is the problem.

My hdmi cable is 2.0, yes it supports 4k 60fps

The annoying part is, preciously, there was no such issues, I have not installed anything recently and Windows is now "resetted" problem still persists.

 

[Koenig168]

Are you using the Netflix app from the TV or PC?

edit: from PC. You can install the Netflix app from LG store on TV (if not already installed) and run that instead.

 

[kandinsky]

Have you tried other browsers? Can try the troubleshooting steps here: https://help.netflix.com/en/node/95

 

[shadey]

1. Use the Netflix app on the TV
2. Get a HDMI 2.1 cable (not 2.0)

 

[Kerrlyfries]

1. Use the Netflix app on the TV
2. Get a HDMI 2.1 cable (not 2.0)

Yeah I use the Netflix app on the TV. That's an alternative. But it's just that, because previously can, now cannot, I just want to solve a problem.

2. Will try getting a 2.1 hdmi cable to test...

 

[Kerrlyfries]

Thank you for your replies, yes I have a Netflix app on the TV that works perfectly fine.

It's just that, this underlying problem should not exist and I am trying to solve or find out what's the problem..

Much appreciated!

 

[hafiz116]

Thank you for your replies, yes I have a Netflix app on the TV that works perfectly fine.

It's just that, this underlying problem should not exist and I am trying to solve or find out what's the problem..

Much appreciated!

This is a very odd one,.. were there any driver updates for the GPU that got applied either by you or auto updated?

As a test I would remove all drivers and load up a driver thats older (not the latest) and see if that resolves the issue. IF it does then you know the latest driver is whats causing this.

 

[Koenig168]

Thank you for your replies, yes I have a Netflix app on the TV that works perfectly fine.

It's just that, this underlying problem should not exist and I am trying to solve or find out what's the problem..

Much appreciated!

let me guess, you updated to Windows 10 version 2004

 

[Kerrlyfries]

let me guess, you updated to Windows 10 version 2004

I guess so, my Windows update is automatic.

Is there anything I should take note off? I have to verify my Windows version..

I am contemplating buying a HDMI2.1 to see if its a problem..

 

[TrueBeliever_jh]

could be the switching of Hz (refresh rate)

most shows on Netflix is 24 Hz but the interface is 60 Hz

my TV flickers when this happens.

 

[shadey]

let me guess, you updated to Windows 10 version 2004

That's not in the auto update channel yet

 

[hafiz116]

That's not in the auto update channel yet

Yep,.. when you check for updates it will show up-to-date with an option to update to the next build which happens to be 2004 so its requires manual intervention.

 

[Kerrlyfries]

Yep,.. when you check for updates it will show up-to-date with an option to update to the next build which happens to be 2004 so its requires manual intervention.

Do you think updating to 2004 is a better choice to troubleshoot my problem?

I'm reaching home soon, don't know if I should update..

 

[Koenig168]

Do you think updating to 2004 is a better choice to troubleshoot my problem?

I'm reaching home soon, don't know if I should update..

Quite the opposite, 2004 is known to be buggy.

 

[hafiz116]

Quite the opposite, 2004 is known to be buggy.

Agreed,.. I would not update to 2004 while you troubleshoot this. I feel that there could have been a GPU update that may have caused this. So running through the steps I mentioned earlier would be where I would start.

 

[Kerrlyfries]

Update.

I bought a replacement hdmi cable.

Now everything works fine.

Thank you people!

 

[hafiz116]

Update.

I bought a replacement hdmi cable.

Now everything works fine.

Thank you people!

Cool. If you want to now u can upgrade to 2004 but a word of warning there are bugs. My windows PC is not my primary work PC. I use a Mac for work so I don’t mind updating my Windows PC to the latest or to beta even.