Never buy MSIG travel insurance!

[swiftblade]

I flew to Hong Kong when typhoon Mangkhut hit Philippines. My return flight was delayed due to the typhoon hitting Hong Kong.

I tried to claim for flight delay, and they rejected the claim after 1 month stating it was a known event.

Which is nonsense because it was not a known event when I bought my insurance and flight tickets.

So I complained and they escalated to their management. They replied this time stating under general conditions I did not take all reasonable steps to prevent loss, damage or accidents etc. They offered 50% of what I was claiming, and said if I banked in the cheque they would consider the matter resolved.

Them offering 50% shows that their allegation of known event was ********, and they were trying their luck.

I'm not going to accept it, there was no reasonable steps I could have taken (I did try to contact Cathay to bring forward my flight but didn't get a response); I've complained to MAS and they're waiting for a response from MSIG.


TL; DR
MSIG is damn dishonest, don't ever buy travel insurance from them.

 

[Niaoson]

Subscribing to see how this works out in the end..

 

[jinmuddy]

I flew to Hong Kong when typhoon Mangkhut hit Philippines. My return flight was delayed due to the typhoon hitting Hong Kong.

I tried to claim for flight delay, and they rejected the claim after 1 month stating it was a known event.

Which is nonsense because it was not a known event when I bought my insurance and flight tickets.

So I complained and they escalated to their management. They replied this time stating under general conditions I did not take all reasonable steps to prevent loss, damage or accidents etc. They offered 50% of what I was claiming, and said if I banked in the cheque they would consider the matter resolved.

Them offering 50% shows that their allegation of known event was ********, and they were trying their luck.

I'm not going to accept it, there was no reasonable steps I could have taken (I did try to contact Cathay to bring forward my flight but didn't get a response); I've complained to MAS and they're waiting for a response from MSIG.


TL; DR
MSIG is damn dishonest, don't ever buy travel insurance from them.

pretty sure u aint the only guy affected. class action!

 

[pchltws]

If you booked the Air Tickets and bought the MSIG Travel Insurance way before the so called MSIG "KNOWN" Event claimed by them, then where the hell they can say is known even. You may want to confirm with them on this and here.

Looking forward to your update of this status.

 

[swiftblade]

Ok after management review they agreed to pay in full, should get mailed my cheque soon. Total took about a month plus, with much unpleasant emails and calls. Don't think I'd buy from them again.

Thanks for the interest guys.

 

[shadow84]

Ok after management review they agreed to pay in full, should get mailed my cheque soon. Total took about a month plus, with much unpleasant emails and calls. Don't think I'd buy from them again.

Thanks for the interest guys.

When you said management, meaning upper management i supposed? Although so far my mum had mentioned she dun have issues claiming but its for luggage nia.

Anyway, who else u recommend?

 

[boiboi123]

Glad you managed to get it sorted out

Ok after management review they agreed to pay in full, should get mailed my cheque soon. Total took about a month plus, with much unpleasant emails and calls. Don't think I'd buy from them again.

Thanks for the interest guys.

 

[mrashford86]

Tks for warning - will look for another provider

 

[c1steady]

Used to buy all my travel insurance from them because of their tie to DBS. Will look out for other providers too

Sent from Google using GAGT

 

[Beefsteak]

Need to take note.

Its not about when you bought your flight tickets and insurance.

Not all insurance company will honor your claim because the main thing is you decided to continue to fly despite knowing that the Typhoon is approaching.

You're expected to contact the Airline and either postpone or cancel your flight.

 

[oceanicmanta]

Need to take note.

Its not about when you bought your flight tickets and insurance.

Not all insurance company will honor your claim because the main thing is you decided to continue to fly despite knowing that the Typhoon is approaching.

You're expected to contact the Airline and either postpone or cancel your flight.

Swiftblade was claiming for Travel Delay, which does not require trip to be cancelled or postponed to be eligible to claim.

 

[Beefsteak]

Swiftblade was claiming for Travel Delay, which does not require trip to be cancelled or postponed to be eligible to claim.

But the Typhoon was already known and happened before his trip and not during his trip.

 

[oceanicmanta]

But the Typhoon was already known and happened before his trip and not during his trip.

the sequence of events is not entirely clear but from what was written, when he flew to HK, my view is it is not reasonable to know that the typhoon that hit Phils will cause flight delay when he is returning from Hong Kong

besides, as his flight into HK proceeded as scheduled (even when typhoon was in Phils), on what grounds can he justify a Trip Cancellation claim & have that approved ?

I recall reading some insurer's T&C that they only cover Travel Delay for flights departing from Singapore so better read wordings carefully

 

[5star_pundit]

bought a single trip with CHUBB travel insurance for less than $30 but flight to HK was cancelled due to Typhoon hato subsequently cathay pacific refund the tickets fare and reimburse the rest from chubb

 

[SBS2716G]

So which insurance company will cover for such delay due to typhoon. Have a connection flight via CX in HK in December.

Esp for the additional hotel stay/expenses if flight are cancelled

 

[meganova97]

The same for AXA

I would not recommend to buy from AXA as well. Super slow in travel curtailment claims. Buy at own risk.

Until today since 15 Sep, my claim due to the Osaka Typhoon incident is still pending. Called the CS hotline several times, emailed several times and even the AXA apps complaint.

I have run out of ideas what to do next. i complaint to GIA and it seems like they do not oversee the operation of the insurance company so back to square one again.

It seems like if they do not reject or reduce your claim and continue pending there is nothing much you can do except to bother their CS everyday.

Any idea from anyone in this forum will be appreciated.
Thank you in advance.

 

[seanysp]

I flew to Hong Kong when typhoon Mangkhut hit Philippines. My return flight was delayed due to the typhoon hitting Hong Kong.

I tried to claim for flight delay, and they rejected the claim after 1 month stating it was a known event.

Which is nonsense because it was not a known event when I bought my insurance and flight tickets.

So I complained and they escalated to their management. They replied this time stating under general conditions I did not take all reasonable steps to prevent loss, damage or accidents etc. They offered 50% of what I was claiming, and said if I banked in the cheque they would consider the matter resolved.

Them offering 50% shows that their allegation of known event was ********, and they were trying their luck.

I'm not going to accept it, there was no reasonable steps I could have taken (I did try to contact Cathay to bring forward my flight but didn't get a response); I've complained to MAS and they're waiting for a response from MSIG.


TL; DR
MSIG is damn dishonest, don't ever buy travel insurance from them.

don't know about your case but when my baggage was delayed sin-icn I received the cheque within the same week I submitted my claim with the lost baggage form from icn airport and acknowledgement email from airline
so my experience with msig was pretty decent
happened a couple of years back

 

[meganova97]

Everyone,

Until today I have not gotten any reply back from AXA on my claim. I just kept receiving their standard email reply.
If your claim is more than $2K like mine then GG to you. I am not sure how long more or how many more days I need to wait. Any form of guidance and advice from anyone out here is appreciated. I have logged an AXA complaint and the complaint officer did called me like 2 weeks ago. $2k claim for a multi national and multi million company.
Avoid even it is cheap with promotion. There are certainly more choices than this.

 

[juxtaposition]

Sounds like those car insurance claims, take many years...no sound no picture

Everyone,

Until today I have not gotten any reply back from AXA on my claim. I just kept receiving their standard email reply.
If your claim is more than $2K like mine then GG to you. I am not sure how long more or how many more days I need to wait. Any form of guidance and advice from anyone out here is appreciated. I have logged an AXA complaint and the complaint officer did called me like 2 weeks ago. $2k claim for a multi national and multi million company.
Avoid even it is cheap with promotion. There are certainly more choices than this.